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Currently I'm in the fourth year of my international business study.
I have worked in different areas such as administrative assistant and others related to customer service and technical support.
I've worked for companies like Time Warner Cable, Comcast, and other ones for more than 2 years.
I consider myself to be resourceful, fast learning, kind, fulfilled and an agile person because I am very committed to my work
I'm always up for a challenge and eager to help and look forward to serving you.","rawText":"Hello my name is Melissa Sandoval and I am from Bogota Colombia. Currently I'm in the fourth year of my international business study. I have worked in different areas such as administrative assistant and others related to customer service and technical support. I've worked for companies like Time Warner Cable, Comcast, and other ones for more than 2 years. I consider myself to be resourceful, fast learning, kind, fulfilled and an agile person because I am very committed to my work I'm always up for a challenge and eager to help and look forward to serving you.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/00f9e8ef2da49a0dc45a0713300cfddb/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"BROAD BAND COMUNICATION Bogotá, Colombia 05/2016 -05/2017
Agente bilingue
Atención y seguimiento a los trabajos técnicos para la empresa llamada Time warner cable en el sector de New york
· Seguimiento al trabajo realizado por el técnico mediante la verificación previa con el cliente y su grado de satisfacción
· Seguimiento a los inconvenientes presentados con las instalaciones por medio de escalaciones en el sistema y trabajo en red con los departamentos involucrados.
· Atención al cliente mediante escucha activa.
TELÉFONO: 3104323/2351960

SITEL, BOGOTÁ, COLOMBIA 10/2015- 02/2016
Customer Service Representative
· Como depto Técnico se Asesoraba a clientes norteamericanos vía telefónica
· Se Indicaba al usuario en general sobre el estado de sus servicios de Internet, telefonía y cable y se realizaba escalaciones correspondientes.
· Rápida solución de problemas mediante escucha activa y manejo de herramientas informáticas.
Teléfono: 5242000

CLIENTES POR INTERNET PUBLICIDAD, Bogotá, Colombia 04/2013 – 01/2014
Asistente administrativa
· Atender e informar al público en general sobre el estado de sus solicitudes, Archivar y llevar el control de los documentos del área.
· Realizar seguimiento a los pagos para su cancelación oportuna, Recibir y revisar las facturas y comprobantes de los gastos efectuados.
· Suministrar materiales y equipos de trabajo al personal de la dependencia y controlar la existencia de los mismos.
· Transcribir y mantiene actualizados en el sistema toda la información relacionada con el proceso de compras.
· Llevar registro y mantener al día el archivo de expedientes de proveedores y clientes.
http://www.clientesporinternet.com/
Teléfono: 3112894410

PIONEER ENERGY SERVICES, Bogotá, Colombia 10/2012 – 03/2013
Aprendiz, Compras
· Realización de las requisiciones para la oficina y materiales de campo posteriormente seguimiento de las mismas a través de bases de datos y archivos a la vez.
· Seguimiento y corrección de órdenes de servicio con los proveedores de la empresa.
· Actualización y revisión de portafolios de servicio o brochure para su respectiva adquisición y clasificación en el sistema.
· Teléfono: 7437880 - www.pioneeres.com

Customer Service Representative | BROAD BAND COMUNICATION Bogota, Colombia
May 2016 - April 2017
Care and monitoring technical work for the company called Time Warner Cable in the New York sector
* Follow up work done by the technician through customer satisfaction and satisfaction rate
* Monitoring inconveniences with installations by escalations in the system and communicating with the various departments involved.
* Attention for the customer through active listening

Administrative Assistant | CLIENTES POR INTERNET PUBLICIDAD, Bogotá, Colombia
April 2013 - January 2014
* Address and inform the public about the status of their applications, file and keep track of the documents of the requirements.
* To monitor timely payments for cancellation, receive and review invoices and receipts of the expenses incurred.
* Supply materials and equipment working staff dependency and control the existence of them.
* Transcribing and keep information on the system related to the procurement process up to date.
* Keep track and maintain recordkeeping of suppliers and customers

SITEL, BOGOTA, COLOMBIA 10 / 2015- 02/2016
Customer Service Representative
● As Technical Support advising clients in the US by telephone
● Inform the user about the status of their internet services, telephone and cable and perform corresponding escalations.
● Fast troubleshooting through active listening and management tools.
PHONE : 5242000

Trainee,Purchases | PIONEER ENERGY SERVICES, Bogotá, Colombia
October 2012 - March 2013
* Making requisitions for materials field office and then monitor them to through databases and files at once.
* Monitoring and correcting orders with suppliers.
* Updating and revising portfolios and brochures for their respective acquisition and classification in the system.","rawText":"BROAD BAND COMUNICATION Bogotá, Colombia 05/2016 -05/2017 Agente bilingue Atención y seguimiento a los trabajos técnicos para la empresa llamada Time warner cable en el sector de New york · Seguimiento al trabajo realizado por el técnico mediante la verificación previa con el cliente y su grado de satisfacción · Seguimiento a los inconvenientes presentados con las instalaciones por medio de escalaciones en el sistema y trabajo en red con los departamentos involucrados. · Atención al cliente mediante escucha activa. TELÉFONO: 3104323/2351960 SITEL, BOGOTÁ, COLOMBIA 10/2015- 02/2016 Customer Service Representative · Como depto Técnico se Asesoraba a clientes norteamericanos vía telefónica · Se Indicaba al usuario en general sobre el estado de sus servicios de Internet, telefonía y cable y se realizaba escalaciones correspondientes. · Rápida solución de problemas mediante escucha activa y manejo de herramientas informáticas. Teléfono: 5242000 CLIENTES POR INTERNET PUBLICIDAD, Bogotá, Colombia 04/2013 – 01/2014 Asistente administrativa · Atender e informar al público en general sobre el estado de sus solicitudes, Archivar y llevar el control de los documentos del área. · Realizar seguimiento a los pagos para su cancelación oportuna, Recibir y revisar las facturas y comprobantes de los gastos efectuados. · Suministrar materiales y equipos de trabajo al personal de la dependencia y controlar la existencia de los mismos. · Transcribir y mantiene actualizados en el sistema toda la información relacionada con el proceso de compras. · Llevar registro y mantener al día el archivo de expedientes de proveedores y clientes. http://www.clientesporinternet.com/ Teléfono: 3112894410 PIONEER ENERGY SERVICES, Bogotá, Colombia 10/2012 – 03/2013 Aprendiz, Compras · Realización de las requisiciones para la oficina y materiales de campo posteriormente seguimiento de las mismas a través de bases de datos y archivos a la vez. · Seguimiento y corrección de órdenes de servicio con los proveedores de la empresa. · Actualización y revisión de portafolios de servicio o brochure para su respectiva adquisición y clasificación en el sistema. · Teléfono: 7437880 - www.pioneeres.com Customer Service Representative | BROAD BAND COMUNICATION Bogota, Colombia May 2016 - April 2017 Care and monitoring technical work for the company called Time Warner Cable in the New York sector * Follow up work done by the technician through customer satisfaction and satisfaction rate * Monitoring inconveniences with installations by escalations in the system and communicating with the various departments involved. * Attention for the customer through active listening Administrative Assistant | CLIENTES POR INTERNET PUBLICIDAD, Bogotá, Colombia April 2013 - January 2014 * Address and inform the public about the status of their applications, file and keep track of the documents of the requirements. * To monitor timely payments for cancellation, receive and review invoices and receipts of the expenses incurred. * Supply materials and equipment working staff dependency and control the existence of them. * Transcribing and keep information on the system related to the procurement process up to date. * Keep track and maintain recordkeeping of suppliers and customers SITEL, BOGOTA, COLOMBIA 10 / 2015- 02/2016 Customer Service Representative ● As Technical Support advising clients in the US by telephone ● Inform the user about the status of their internet services, telephone and cable and perform corresponding escalations. ● Fast troubleshooting through active listening and management tools. 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Mi enfoque en la organización, la planificación, la resolución de problemas, el seguimiento y el control de proyectos, así como mi atención al detalle, ha sido esencial para el éxito en cada uno de estos roles. He contribuido a la eficiencia de las operaciones diarias, la gestión financiera precisa, la planificación de viajes sin contratiempos y la satisfacción del cliente a través de un servicio excepcional. Mi enfoque apasionado es superar las expectativas y aportar soluciones que impulsan el crecimiento y la eficiencia de las organizaciones. Estoy decidida a ser un activo valioso, ofreciendo resultados sobresalientes y comprometiéndome con la excelencia en cada proyecto. Espero con entusiasmo la oportunidad de contribuir a su éxito y abordar desafíos con determinación. ------------------------------------------------------------------------ Throughout my professional career, I have excelled in activities related to administrative support, billing, customer portfolio management, travel planning, and customer service. My focus on organization, planning, problem-solving, project monitoring, and control, as well as my attention to detail, has been essential for success in each of these roles. I have contributed to the efficiency of daily operations, precise financial management, seamless travel planning, and customer satisfaction through exceptional service. My passionate focus is to exceed expectations and provide solutions that drive the growth and efficiency of organizations. I am determined to be a valuable asset, offering outstanding results and a commitment to excellence in every project. 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Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. 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During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. 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