* Claro Argentina (Telecommunications): - Coordination of root cause analysis for incidents with massive service affecting, defining action plans and processes improvements to avoid their occurrence in the future.
- Monitoring of network expansion and technology upgrade projects.
- Definition and execution of acceptance test plans for new value added service platforms before putting them in commercial service.
- Audit and improvement of existing processes and definition of new ones for O&M Direction and its interaction with other directions in the organization.
- Definition of monitoring scope for new value added service platforms as well as writing of troubleshooting procedures for alarm management.
- Scope analysis, budgeting and acquisition management for technical support services provided by technology vendors.
- Hardware and service provider evaluation and payment approval for their products / services.
- Budgeting and project management for O&M Direction projects.