Alejandro N. freelancer experto en Atención al cliente, Administración de Proyectos

Alejandro N.

Telecommunications Engineer

0 / 5

Valor hora:

AR$ 250,00

Traducción y Contenidos

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Sobre mí
Alejandro Neme is a Process Engineer at Claro Argentina, specialized in Value Added Services. He has a degree in telecommunications engineering, a  postgraduate degree in project management and more than fifteen years of experience working in engineering, deployment, operation and monitoring of mobile networks on both vendor and operator side.

He is currently responsible for root cause analysis of critical incidents in Claro’s value added service platforms as well as the definition of action plans to avoid their occurrence in the future or to improve the monitoring to have a better response time of support teams next time the incident occurs. He is also responsible of the design and implementation of acceptance test plans for new value added service platforms as well as the definition of their monitoring scope including the use of passive and active service monitoring and testing tools.

He has both Argentine and European (Italian) passport.
Historia laboral
* Claro Argentina (Telecommunications): - Coordination of root cause analysis for incidents with massive service affecting, defining action plans and processes improvements to avoid their occurrence in the future.

- Monitoring of network expansion and technology upgrade projects.

- Definition and execution of acceptance test plans for new value added service platforms before putting them in commercial service.

- Audit and improvement of existing processes and definition of new ones for O&M Direction and its interaction with other directions in the organization.

- Definition of monitoring scope for new value added service platforms as well as writing of troubleshooting procedures for alarm management.

- Scope analysis, budgeting and acquisition management for technical support services provided by technology vendors.

- Hardware and service provider evaluation and payment approval for their products / services.

- Budgeting and project management for O&M Direction projects.

Rankeado: No está rankeado

Posición del perfil: Bronze

Último login: Hace 10 meses

Registrado: Hace 3 años

Mis Habilidades Principales

Administración de Proyectos 1
Atención al cliente 1