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Mi nombre es Fernanda, vivo actualmente en Buenos Aires. Disfruto mucho de la ciudad y de los eventos culturales. También amo la playa, surfear y la naturaleza. Soy creativa, me gusta el arte y la historia. Disfruto leer sobre todo crónicas de viajes: Kapuscinski y Martín Caparrós son mis escritores preferidos.
Mi permanente búsqueda de cambios y nuevas experiencias me han llevado a vivir en varias ciudades donde aprendí a adaptarme a diferentes idiosincrasias y a disfrutar del acercamiento a otras culturas e idiomas. Vivi varios años en Alemania y Brasil, y trabajé varias temporadas en Cerdeña, Italia.
Soy aficionada a la fotografía y me interesa mucho la escritura.
Realicé talleres de fotografía básica y edición en Photoshop y de escritura creativa y narrativa periodística.
Además, brindo asesoramiento y asistencia a huéspedes en un emprendimiento de Airbnb familiar.
Mi lengua nativa es el castellano y cuento con conocimientos de portugués avanzado, inglés y alemán intermedio e italiano básico.","rawText":"Hola, ¿Cómo estás? Mi nombre es Fernanda, vivo actualmente en Buenos Aires. Disfruto mucho de la ciudad y de los eventos culturales. También amo la playa, surfear y la naturaleza. Soy creativa, me gusta el arte y la historia. Disfruto leer sobre todo crónicas de viajes: Kapuscinski y Martín Caparrós son mis escritores preferidos. Mi permanente búsqueda de cambios y nuevas experiencias me han llevado a vivir en varias ciudades donde aprendí a adaptarme a diferentes idiosincrasias y a disfrutar del acercamiento a otras culturas e idiomas. Vivi varios años en Alemania y Brasil, y trabajé varias temporadas en Cerdeña, Italia. Soy aficionada a la fotografía y me interesa mucho la escritura. Realicé talleres de fotografía básica y edición en Photoshop y de escritura creativa y narrativa periodística. Además, brindo asesoramiento y asistencia a huéspedes en un emprendimiento de Airbnb familiar. Mi lengua nativa es el castellano y cuento con conocimientos de portugués avanzado, inglés y alemán intermedio e italiano básico.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/01c80fabc18ca0d797c54f6f69bcb8b5/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Mi experiencia laboral siempre estuvo relacionada con la atención al cliente.

He trabajado para varias empresas tanto en Argentina, mi país natal, como en el exterior. Mi experiencia laboral en atención al cliente fue a través del asesoramiento y asistencia tanto personal como telefónica, por chat, e-mail y WhatsApp, haciendo uso de diferentes herramientas de CMR como Intercom y Zendesk.

Entre las empresas para las cuales trabajé se encuentran: American Express, Axa Assistance, Zara (en Argentina y en Alemania), Accord Mobile Alemania, Visa, para su unidad de negocios en Brasil y Tiendanube Argentina.

Soy especialista en atención y soporte al cliente con más de 10 años de experiencia en compañías de servicios y ventas e-commerce. Perfil proactivo y expeditivo. Entre mis aptitudes puedo enumerar: capacidad de organización, empatía, flexibilidad, aprendizaje y trabajo independiente. Capacidad de escucha y gestión de tiempo con foco en alcanzar objetivos de calidad, respetando los tiempos de entrega acordados.

Llevo varios años trabajando en el mercado del e-commerce, brindando soporte en la creación, armado y gestión diaria de tiendas online.

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