Abid U. R. freelancer experto en Asterisk, Linux, VOIP

Abid U. R.

Team Lead | VoIP Technical Analyst

0 / 5


Programación y Tecnología

Habilidades (Máximo: 5)
Sobre mí
An astute IT/Telecom/VoIP/Network Professional with over 5 year of in-depth knowledge & expertise in leading Cisco, Microsoft Technologies, Asterisk VoIP, Cloud Computing, Linux and Unix Servers. Experienced in the development cycle, infrastructure projects and telecommunications. Proving highest level of customer service, well versed with global workplace, managing remotely and the challenges of having to make the top engineers even better. Solid background in adapting to change, presenting brilliant ideas and finding solutions to complex issues both technically and related to business needs and enhancement. Proven capability of communicating internally and externally at all levels of the organization and building strong relationships.
Looking forward to progressive organizations where my techno-managerial skills & versatile experience can be utilized towards mutual persistent growth.
Historia laboral
* OneWood (Marketing & Advertising): Providing Technical Support to an award winning VoIP, Internet and cloud communications provider in the UK. Their cloud communication solutions include Hosted PBX, talkAssure™ SIP Trunking, softphone, phone numbers & call plans. Hosted PBX is a complete business phone system designed for making calls over the internet as well as providing a whole host of features.
Key duties and achievements are given below:
 Presenting brilliant Idea once a month
 Providing support to both on-premises and online setups (Hosted PBX)
 Assisting clients in VoIP registration, connectivity, security, SIP, IAX2, RTP problems and Voice Quality related issues, finding priority-based solution for their problems and after successfully troubleshoot, documenting each step in detail
 Assisting VoIP Resellers and Service Providers in setting up and troubleshooting VoIP installations, equipment and Trunking issues
 Providing online support in Linux based Servers such as web-server, mail-server, DNS-queries, security designing and evaluation on these servers
 Finding “Loss making routes”, selecting feasible and quality International routes
 Monitoring Fraudulent Calls and customers, reporting to management and taking necessary steps to prevent loss of customer's data, credit and trust
 Liaising with project management teams, third-line engineers and service desk engineers on a regular basis
 Raising tickets with Carriers for client issues and provisioning teams
 speaking with customers via email and phone for initial requirement capture
 Satisfying customers/clients and receiving good feedback on each call/ticket.
 SalesForce and Zendesk customer Support tool

Rankeado: No está rankeado

Último login: Hace un año

Registrado: Hace un año