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I have worked as an assistant for university professors, in the public sector (Judicial Branch) and private sector (Lauret International Universities), which has allowed me to develop a great experience in customer service, work under pressure, development and audit of Projects and processes.
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Tareas relevantes
Atención al usuario
Creación y tramite de correspondencia física y digital.

2010- actualidad Universidad Latina de Costa Rica
Tareas relevantes
Departamento de Registro:
- Manejo de base de datos académicos y de contacto.
- Gestión de cobro y arreglos de pago.
- Archivo físico y digital de expedientes.
Departamento de Regulación y Cumplimiento
- Unificación de Políticas
- Estandarización de Procesos
- Trámites varios ante el ente regulador
Equipo de Desarrollo de Mejora de Procesos y Servicios
-Re-estructuración, Implementación y Control de Proyectos con impacto a nivel nacional.

Otros
-Maestro de Ceremonias para el Instituto Latino de Formación Integral
-Procesos de Formación de Excelencia en Liderazgo Juvenil (Arquidiocesis de San José)

______________________________

2009 - 2010 Judicial Branch
Relevant Tasks
User Support
Creation and processing of physical and digital correspondence.

2010- present University Latina of Costa Rica
Relevant Tasks
Registration Department:
- Management of academic and contact databases.
- Collection management and payment arrangements.
- Physical and digital file of files.
Department of Regulation and Compliance
- Unification of Policies
- Standardization of processes
- Various procedures before the regulator
Process Improvement and Service Development Team
- Re-structuring, Implementation and Control of Projects with impact at the national level.

Others
-Master of Ceremonies for the Latin Institute of Integral Formation
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