Lubna H. R.

Manager Customer Service en ActitudPro Consultants

IT & Programación

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* ActitudPro Consultants (Marketing y publicidad): ActitudPro is a consultancy, training and coaching firm dedicated to supporting companies in the key business processes: Teams, Marketing and Commercial Excellence. Consisting of professionals with recognized experience from diverse Business Schools, in Human Resources, Commercialization and Marketing.

- CRM consultant
- Support in Human Resources: recruiting, interviews and selection of new employees to fill vacant positions
- Supervising call center team
- Responsible for recruiting, training, managing and monitoring agents
- Reports on various aspects of call-center performance to other members of the management team.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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