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Dirección de equipos · Pizarras interactivas · Resolución de incidencias · Estrategia digital · Dashboards de Excel · Gestión de experiencia del cliente · Formación del personal de atención al cliente · Administración de Mesas de Ayuda · Gestión de Pasarelas de Pago

? Algunos de mis logros más destacados son:

✅Reducir en un 60% el volumen de cola de atención al cliente con Mesas de Ayuda HelpScout.
✅Diseñar workflows para asignar asuntos específicos a los especialistas de área.
✅Incrementar las métricas de satisfacción y retención de clientes.
✅Crear espacios colaborativos con Lucidchart.
✅Crear dashboards interactivos con Power BI que facilitan la toma de decisiones.

✔️ Atención al cliente Kost Publishing (2019- 2022)
Gestión eficiente del tiempo · Soporte postventa · Bases de datos · Hojas de cálculo de Google · Trabajo en equipo · Aptitudes de organización · Gestión de Pasarelas de Pago

✔️Gerente de Planificación (2019-2020) 16 años de experiencia
Indicadores clave de desempeño · Gestión de obras de construcción · Control de gestión · Desarrollo de descripción del empleo · Informes y análisis · Gestión de proyectos

✔️Analista de seguimiento (2014-2019)
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