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¡Genial! eso significa que tu negocio está creciendo y seré ese par de manos extras que necesitas para liberarte de tiempo en tu jornada diaria.

Soy ingeniera con enfoque en gestión empresarial y experiencia liderando equipos remotos.
Impulso la atención al cliente desde la raíz: diseño procesos claros, automatizo tareas clave y documento lo que funciona, para que el equipo avance con fluidez y el cliente lo perciba desde el primer contacto.

Resultados que hablan por sí solos
* Disminuí en 60% la acumulación de solicitudes en cola, implementando Mesas de Ayuda inteligentes con HelpScout.
*Automatizé la asignación de casos mediante workflows personalizados.
*Contribuí al crecimiento sostenido de indicadores de satisfacción y retención, alineando métricas con acciones concretas.
*Fomenté la colaboración interna con mapas visuales en Lucidchart, que hoy son referencia para nuevos integrantes.
*Diseñé dashboards interactivos en Power BI que permiten tomar decisiones clave en tiempo real, sin depender de terceros.

Gracias por leerme, Sol","rawText":"¿Sientes que es momento de delegar procesos de tu negocio? ¡Genial! eso significa que tu negocio está creciendo y seré ese par de manos extras que necesitas para liberarte de tiempo en tu jornada diaria. Soy ingeniera con enfoque en gestión empresarial y experiencia liderando equipos remotos. Impulso la atención al cliente desde la raíz: diseño procesos claros, automatizo tareas clave y documento lo que funciona, para que el equipo avance con fluidez y el cliente lo perciba desde el primer contacto. Resultados que hablan por sí solos * Disminuí en 60% la acumulación de solicitudes en cola, implementando Mesas de Ayuda inteligentes con HelpScout. *Automatizé la asignación de casos mediante workflows personalizados. *Contribuí al crecimiento sostenido de indicadores de satisfacción y retención, alineando métricas con acciones concretas. *Fomenté la colaboración interna con mapas visuales en Lucidchart, que hoy son referencia para nuevos integrantes. *Diseñé dashboards interactivos en Power BI que permiten tomar decisiones clave en tiempo real, sin depender de terceros. Gracias por leerme, Sol","canEdit":false,"editUrl":"https://www.workana.com/freelancer/083ad24be287f6c9fa98482dc3779662/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"✔️ Gerente de Soporte Kost Publishing (2022-Nov 2025)
Dirección de equipos · Pizarras interactivas · Resolución de incidencias · Estrategia digital · Dashboards de Excel · Gestión de experiencia del cliente · Formación del personal de atención al cliente · Administración de Mesas de Ayuda · Gestión de Pasarelas de Pago

? Algunos de mis logros más destacados son:

✅Reducir en un 60% el volumen de cola de atención al cliente con Mesas de Ayuda HelpScout.
✅Diseñar workflows para asignar asuntos específicos a los especialistas de área.
✅Incrementar las métricas de satisfacción y retención de clientes.
✅Crear espacios colaborativos con Lucidchart.
✅Crear dashboards interactivos con Power BI que facilitan la toma de decisiones.

✔️ Atención al cliente Kost Publishing (2019- 2022)
Gestión eficiente del tiempo · Soporte postventa · Bases de datos · Hojas de cálculo de Google · Trabajo en equipo · Aptitudes de organización · Gestión de Pasarelas de Pago

✔️Gerente de Planificación (2019-2020) 16 años de experiencia
Indicadores clave de desempeño · Gestión de obras de construcción · Control de gestión · Desarrollo de descripción del empleo · Informes y análisis · Gestión de proyectos

✔️Analista de seguimiento (2014-2019)
Seguimiento de proyectos · Informes de indicadores clave de rendimiento","rawText":"✔️ Gerente de Soporte Kost Publishing (2022-Nov 2025) Dirección de equipos · Pizarras interactivas · Resolución de incidencias · Estrategia digital · Dashboards de Excel · Gestión de experiencia del cliente · Formación del personal de atención al cliente · Administración de Mesas de Ayuda · Gestión de Pasarelas de Pago ? Algunos de mis logros más destacados son: ✅Reducir en un 60% el volumen de cola de atención al cliente con Mesas de Ayuda HelpScout. ✅Diseñar workflows para asignar asuntos específicos a los especialistas de área. ✅Incrementar las métricas de satisfacción y retención de clientes. ✅Crear espacios colaborativos con Lucidchart. ✅Crear dashboards interactivos con Power BI que facilitan la toma de decisiones. ✔️ Atención al cliente Kost Publishing (2019- 2022) Gestión eficiente del tiempo · Soporte postventa · Bases de datos · Hojas de cálculo de Google · Trabajo en equipo · Aptitudes de organización · Gestión de Pasarelas de Pago ✔️Gerente de Planificación (2019-2020) 16 años de experiencia Indicadores clave de desempeño · Gestión de obras de construcción · Control de gestión · Desarrollo de descripción del empleo · Informes y análisis · Gestión de proyectos ✔️Analista de seguimiento (2014-2019) Seguimiento de proyectos · Informes de indicadores clave de rendimiento","canEdit":false,"editUrl":"https://www.workana.com/freelancer/083ad24be287f6c9fa98482dc3779662/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Solangel Z.","companyId":2299967,"companyHash":"083ad24be287f6c9fa98482dc3779662","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"VE","name":"Venezuela","class":"flag flag-ve","url":"https://www.workana.com/freelancers/venezuela?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 3.00","isSet":true,"currency":"USD","amount":"3.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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