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Ultimo grado de estudios: Séptimo semestre de Ingeniería en Electrónica.

TALLERES CURSOS Y CERTIFICACIONES
*Curso de “Excelencia en el servicio Dish”,
*Certificación para asesor de atención a clientes Volkswagen de México.
*Conocimientos informáticos
*Taller “Actitud”
*Curso de “Calidad y orientación al cliente”
*Certificación para Analista Operativo en área de Optimización de Recursos
*Taller “Experiencias Wow”
*Taller “Virus de la actitud”
*Taller “Máxima productividad McGhee”
*Entrenamiento Workforce Manangement Inbound (Norma Internacional COPC)

CONOCIMIENTOS INFORMATICA
Sistemas Operativos Windows, Linux, Mac Os; Paquetería Office (Excel 75%, Word, Outlook 95%, Power Point), Avaya: Supervisor (CMS), One X, IP Agent; Workforce Optimization, sistema Kuba, Siebel, manejo de multifuncionales y proyectores.

HABILIDADES Y APTITUDES.
•    Responsable
•    Honesto
•    Puntual
•    Experiencia en manejo de personal
•    Orientación a resultados
•    Trabajo sobre objetivos a corto, mediano y largo plazo
•    Capacidad de análisis y solución de problemas
•    Habilidad numérica
•    Trabajo en equipo
•    Facilidad de la palabra.
•    Toma de decisiones.
•    Tolerancia a la presión.
•    Capacidad para proyecciones y pronósticos.","rawText":"Edad: 30 años Ultimo grado de estudios: Séptimo semestre de Ingeniería en Electrónica. TALLERES CURSOS Y CERTIFICACIONES *Curso de “Excelencia en el servicio Dish”, *Certificación para asesor de atención a clientes Volkswagen de México. *Conocimientos informáticos *Taller “Actitud” *Curso de “Calidad y orientación al cliente” *Certificación para Analista Operativo en área de Optimización de Recursos *Taller “Experiencias Wow” *Taller “Virus de la actitud” *Taller “Máxima productividad McGhee” *Entrenamiento Workforce Manangement Inbound (Norma Internacional COPC) CONOCIMIENTOS INFORMATICA Sistemas Operativos Windows, Linux, Mac Os; Paquetería Office (Excel 75%, Word, Outlook 95%, Power Point), Avaya: Supervisor (CMS), One X, IP Agent; Workforce Optimization, sistema Kuba, Siebel, manejo de multifuncionales y proyectores. HABILIDADES Y APTITUDES. • Responsable • Honesto • Puntual • Experiencia en manejo de personal • Orientación a resultados • Trabajo sobre objetivos a corto, mediano y largo plazo • Capacidad de análisis y solución de problemas • Habilidad numérica • Trabajo en equipo • Facilidad de la palabra. • Toma de decisiones. • Tolerancia a la presión. • Capacidad para proyecciones y pronósticos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0a548e99cc205d1250cb0fb6e2d13c96/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"2004 - 2013 Asesor particular de clases de matemáticas y física
•    Orientar y asesorar en cursos de matemáticas y física a grupos de alumnos
•    Apoyo en clases de regularización

2007 - 2011 Instructor de área de Pesas (Ecofitness Gym)
•    Instrucción a personas de múltiples edades en rutinas de musculación, ejercicios aeróbicos y anaeróbicos
•    Atención y servicio al cliente
•    Venta de suplementación deportiva.
•    Diseñador de proyecto ventas por cambaceo.
•    Supervisor de cambaceo.

2011- 2012 Asesor atención a clientes y soporte técnico (Dish Call Center)
•    Aclaración de dudas y seguimientos a suscriptores de servicio.
•    Asesoría técnica para restablecimiento de servicio.
•    Ofrecer y prospectar venta de producto de canales Premium.
•    Agente de apoyo de Supervisión de personal.
•    Conocimiento en procedimientos operativos y técnicos Dish.

2013 - 2014 Asesor telefónico contact center Volkswagen de México (GRUPO POSADAS, Konexo contact + solution center)
•    Primer contacto para clientes Volkswagen, SEAT, Audi y Bentley de México.
•    Asesoría a clientes en las características de los vehículos de cada marca.
•    Seguimientos a solución de casos de clientes de las marcas de Grupo VW.

2014 - 2014 Analista Operativo, Optimización de Recursos Humanos (GRUPO POSADAS, Konexo contact + solution center)
•    Monitoreo en tiempo real de indicadores de las diferentes campañas del call center.
•    Análisis y toma de decisiones para formular estrategias que ayuden a alcanzar los niveles de servicio e indicadores que se ofrecen a los clientes y campañas.
•    Realización de reportes de indicadores.
•    Seguimiento de solicitudes a Coordinaciones, Gerencias y áreas operativas.

2014 - 2017 Analista Workforce Manangement, Optimización de Recursos Humanos (GRUPO POSADAS, Konexo contact + solution center).
•    Análisis de indicadores propios de cada campaña (porcentaje de trabajo, porcentaje de abandono, niveles de servicio, calidad de la programación)
•    Planeación de estrategias para la administración y logro de indicadores meta.
•    Análisis de tendencias y capacidad de personal en función de las transacciones (llamadas) por intervalo, diario, mensual y anual.
•    Proyecciones, pronósticos, planeación, seguimiento y administración de personal requerido de la cuenta en función temporalidades y necesidades de cada campaña a fin de cumplir objetivos mensuales pactados con el cliente.
•    Interacción con diferentes áreas internas para planeación de actividades (reforzamientos, capacitaciones, certificaciones, focus group, etc.)
•    Programación y planeación de jornadas laborales y horarios de descanso de los diferentes asesores, así como toma de decisión en función de indicadores de vacaciones, permisos y pago de horas.
•    Interacción con todas las áreas de la empresa: Inteligencia de negocios, Capital Humano, Gerencias, Coordinaciones, Subdirección y Calidad.
•    Reportes de indicadores de eficiencia norma COPC, así como de tendencias y resultados.
•    Forecast mensual de la cuenta.

2018 - Analista Comercial Online (Grupo Autocom)
•    Reportes y análisis de indicadores de ventas.
•    Análisis de horarios y esquema de trabajo de vendedores.","rawText":"2004 - 2013 Asesor particular de clases de matemáticas y física • Orientar y asesorar en cursos de matemáticas y física a grupos de alumnos • Apoyo en clases de regularización 2007 - 2011 Instructor de área de Pesas (Ecofitness Gym) • Instrucción a personas de múltiples edades en rutinas de musculación, ejercicios aeróbicos y anaeróbicos • Atención y servicio al cliente • Venta de suplementación deportiva. • Diseñador de proyecto ventas por cambaceo. • Supervisor de cambaceo. 2011- 2012 Asesor atención a clientes y soporte técnico (Dish Call Center) • Aclaración de dudas y seguimientos a suscriptores de servicio. • Asesoría técnica para restablecimiento de servicio. • Ofrecer y prospectar venta de producto de canales Premium. • Agente de apoyo de Supervisión de personal. • Conocimiento en procedimientos operativos y técnicos Dish. 2013 - 2014 Asesor telefónico contact center Volkswagen de México (GRUPO POSADAS, Konexo contact + solution center) • Primer contacto para clientes Volkswagen, SEAT, Audi y Bentley de México. • Asesoría a clientes en las características de los vehículos de cada marca. • Seguimientos a solución de casos de clientes de las marcas de Grupo VW. 2014 - 2014 Analista Operativo, Optimización de Recursos Humanos (GRUPO POSADAS, Konexo contact + solution center) • Monitoreo en tiempo real de indicadores de las diferentes campañas del call center. • Análisis y toma de decisiones para formular estrategias que ayuden a alcanzar los niveles de servicio e indicadores que se ofrecen a los clientes y campañas. • Realización de reportes de indicadores. • Seguimiento de solicitudes a Coordinaciones, Gerencias y áreas operativas. 2014 - 2017 Analista Workforce Manangement, Optimización de Recursos Humanos (GRUPO POSADAS, Konexo contact + solution center). • Análisis de indicadores propios de cada campaña (porcentaje de trabajo, porcentaje de abandono, niveles de servicio, calidad de la programación) • Planeación de estrategias para la administración y logro de indicadores meta. • Análisis de tendencias y capacidad de personal en función de las transacciones (llamadas) por intervalo, diario, mensual y anual. • Proyecciones, pronósticos, planeación, seguimiento y administración de personal requerido de la cuenta en función temporalidades y necesidades de cada campaña a fin de cumplir objetivos mensuales pactados con el cliente. • Interacción con diferentes áreas internas para planeación de actividades (reforzamientos, capacitaciones, certificaciones, focus group, etc.) • Programación y planeación de jornadas laborales y horarios de descanso de los diferentes asesores, así como toma de decisión en función de indicadores de vacaciones, permisos y pago de horas. • Interacción con todas las áreas de la empresa: Inteligencia de negocios, Capital Humano, Gerencias, Coordinaciones, Subdirección y Calidad. • Reportes de indicadores de eficiencia norma COPC, así como de tendencias y resultados. • Forecast mensual de la cuenta. 2018 - Analista Comercial Online (Grupo Autocom) • Reportes y análisis de indicadores de ventas. • Análisis de horarios y esquema de trabajo de vendedores.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0a548e99cc205d1250cb0fb6e2d13c96/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. 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