J. Walter Thompson, Bogota, Colombia
Personal Assistant to Chief Executive Officer June 2010 - Present
Develop an efficient filing system for organizing and maintaining records.
Oversee travel arrangement, visas, and accommodation for the CEO and visitors to the country.
Handle and screen all phone calls, inquiries and requests.
Oversee the translation of policies (English - Spanish).
Maintain a professional demeanor when meeting and greeting visitors.
Manage calendar of the CEO including managing diaries, scheduling meetings and fixing appointments.
Conduct research, gather data and present findings to the CEO.
Undertake the tasks of preparing documents, briefing papers, reports, and presentations.
Build and maintain a positive relationship with clients, suppliers and other staff.
Maintain and update important documents of the company in the system.
Document reports on the CEOs expense made with corporate cards and during trips.
Assume responsibility for creating general electronic transmittals to the Client and Suppliers.
Document project progress and maintain files consisting of correspondence, technical data, and other
Maintain and update office policies and procedures to ensure smooth operations and improve productivity.
Delegate and supervise office staff to ensure that tasks are completed on time.
Monitor and record long distance phone calls and conferences.
Prepare time sheets.
Bilateral Ltda, Bogota, Colombia
Call Center Agent August 2009 - June 2010
Utilized communication “scripts” when handling different requests or enquiries from callers.
Handled all calls from English speakers, troubleshoot problems for mobile phone companies like
Tracfone, Net10, Safelink y Straighttalk wireless.
Demonstrated proficiency in English and delivered leading-edge solutions to various problems. This
improved the success and promotion of the Problem resolution Department.
Maintained records of daily conversations with using the call center database.
Rehispana LTDA Bogota, Colombia
Executive Assistant June 2009 - August 2009
Executed administrative tasks such as managing schedules, setting up appointments, coordinating agendas
for meetings and sorting and distributing incoming correspondence.
Translated all incoming and outgoing emails English – Spanish with regards to auto parts imports.
Managed all incoming English and Spanish calls and provided reliable information to callers regarding
their request and inquiries.
Played a key role in monitoring office equipment and supplies to prevent insufficiency.