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Gist of My Work Profile:
* BPO Non-Voice Process 1 Year (FTE)- Oct, 2007 to Oct, 2008 - TBS BPO, Chennai

* BPO Non-Voice Process 7.5 Years (FTE) - Nov, 2008 to Mar, 2016 - TCS BPO, Chennai

* Project Management (Remote Job) for a Mobile App Development Team -April 2016 to Dec 2018 - 1 Click Cyber Solutions, San Juan, Puerto Rico

* VA as Title Search Researcher for Real Estate Company : - Dec, 2018 to Jan, 2021 - Lord &
Askew LLC, Georgia

* Short Term VA (Part Time 2 hours - 9AM to 11AM EST) for Real Estate Company : Feb 2022 to Nov 2022 - South West Acquisition Colorado.

* Short Term VA (Part Time 4 hours - 5AM to 9AM EST) for TitanAdmin (South West Digital )Company : Oct 2022 to Dec 2022 - South West Digital.

* VA (Part Time) for Real Estate Company : Jun, 2021 to Till date - Secured Futures LLC, Washington D.C (12PM to 4PM EST)

(Message to the Employers : Please allow employees to work 2 hours per day (10 hours per week) or Part time (20 hours per week) or Full Time (40 hours per week) if you can offer it, because it will allow the company to have more employees and also it helps the company to have multiple people to support the same job with the same level of expenses to the company to avoid “A disaster plan that includes flexible and remote work options can help a company recover from emergencies and keep the company in business”, and in other side with the same cost to the company so it will stop more unemployment and this helps the person who really needs a bread & butter just to run their life, but it is a request only not a demand to the Employers).

Right now I have a request to place, that I am looking for a 2 hours to 4 hours / day job with a flexible time zone and I can work on weekends too if I am allowed. So I request to consider my application, then if you think that you can place multiple people for the same role with 2hours or 4 hours as you can make and offer couple of people with the same level of CTC then it will help company in Continuity of Business instead to rely on one person who will work for 8 hours/day.","rawText":"Let me introduce myself, I am Sriram, I’ve done B.Sc Physics, I have worked in a Gist of My Work Profile: * BPO Non-Voice Process 1 Year (FTE)- Oct, 2007 to Oct, 2008 - TBS BPO, Chennai * BPO Non-Voice Process 7.5 Years (FTE) - Nov, 2008 to Mar, 2016 - TCS BPO, Chennai * Project Management (Remote Job) for a Mobile App Development Team -April 2016 to Dec 2018 - 1 Click Cyber Solutions, San Juan, Puerto Rico * VA as Title Search Researcher for Real Estate Company : - Dec, 2018 to Jan, 2021 - Lord & Askew LLC, Georgia * Short Term VA (Part Time 2 hours - 9AM to 11AM EST) for Real Estate Company : Feb 2022 to Nov 2022 - South West Acquisition Colorado. * Short Term VA (Part Time 4 hours - 5AM to 9AM EST) for TitanAdmin (South West Digital )Company : Oct 2022 to Dec 2022 - South West Digital. * VA (Part Time) for Real Estate Company : Jun, 2021 to Till date - Secured Futures LLC, Washington D.C (12PM to 4PM EST) (Message to the Employers : Please allow employees to work 2 hours per day (10 hours per week) or Part time (20 hours per week) or Full Time (40 hours per week) if you can offer it, because it will allow the company to have more employees and also it helps the company to have multiple people to support the same job with the same level of expenses to the company to avoid “A disaster plan that includes flexible and remote work options can help a company recover from emergencies and keep the company in business”, and in other side with the same cost to the company so it will stop more unemployment and this helps the person who really needs a bread & butter just to run their life, but it is a request only not a demand to the Employers). Right now I have a request to place, that I am looking for a 2 hours to 4 hours / day job with a flexible time zone and I can work on weekends too if I am allowed. So I request to consider my application, then if you think that you can place multiple people for the same role with 2hours or 4 hours as you can make and offer couple of people with the same level of CTC then it will help company in Continuity of Business instead to rely on one person who will work for 8 hours/day.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0b833f9010c825a6559536ff43634d73/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Hi there,

(Message to the Employers : Please allow employees to work 2 hours per day (10 hours per week) or Part time (20 hours per week) or Full Time (40 hours per week) if you can offer it, because it will allow the company to have more employees and also it helps the company to have multiple people to support the same job with the same level of expenses to the company to avoid “A disaster plan that includes flexible and remote work options can help a company recover from emergencies and keep the company in business”, and in other side with the same cost to the company so it will stop more unemployment and this helps the person who really needs a bread & butter just to run their life, but it is a request only not a demand to the Employers).

Right now I have a request to place, that I am looking for a 2 hours to 4 hours / day job with a flexible time zone and I can work on weekends too if I am allowed. So I request to consider my application, then if you think that you can place multiple people for the same role with 2hours or 4 hours as you can make and offer couple of people with the same level of CTC then it will help company in Continuity of Business instead to rely on one person who will work for 8 hours/day.

Let me introduce myself, I am Sriram, I’ve done B.Sc Physics, I have worked in a

Gist of My Work Profile:
* BPO Non-Voice Process 1 Year (FTE)- Oct, 2007 to Oct, 2008 - TBS BPO, Chennai

* BPO Non-Voice Process 7.5 Years (FTE) - Nov, 2008 to Mar, 2016 - TCS BPO, Chennai

* Project Management (Remote Job) for a Mobile App Development Team -April 2016 to Dec 2018 - 1 Click Cyber Solutions, San Juan, Puerto Rico

* VA as Title Search Researcher for Real Estate Company : - Dec, 2018 to Jan, 2021 - Lord &
Askew LLC, Georgia

* Short Term VA (Part Time 2 hours - 9AM to 11AM EST) for Real Estate Company : Feb 2022 to Nov 2022 - South West Acquisition Colorado.

* Short Term VA (Part Time 4 hours - 5AM to 9AM EST) for TitanAdmin (South West Digital )Company : Oct 2022 to Dec 2022 - South West Digital.

* VA (Part Time) for Real Estate Company : Jun, 2021 to Till date - Secured Futures LLC, Washington D.C (12PM to 4PM EST)

Brief of Work Explanation:
Credit Card Domain : (Oct, 2007 to Oct, 2008) - Trayee Business Solutions Pvt. Ltd. -TBS BPO, Chennai (FTE):
Worked as Processing Analyst in a Non-Voice Process 1 Year - Oct, 2007 to Oct, 2008 - TBS BPO, Chennai, this is related to HDFC Back Office and I worked as Retrieval Request in Chargeback team.(For the Communication between me & Managers, or employer where in Oral Discussion, internal software applications since it was Full Time Employment).

Here in the process where I worked in Retrieval Request in Charge Back, in which when a credit card holder disputes their credit card's one of the charges then it should be initialized with Retrieval Request to the merchant to ask the proof of the card holder disputed transaction which is done based on the authorization of the credit card holder, so I had to send letters to merchant(s) regarding that disputed charge(s), then reverse that disputed amount from the merchant account and give a temporary to the credit card holder’s account and the contact merchant via that dispute letter by asking to submit proof of that charge to prove that credit card hold authorized it or not, if not authorized then temporary credit will become a permanent one. In brief, I explain it will need a page to write up the entire workflow and it is not supposed to share it entirely due to NDA.

So, I worked in the BPO as a FTE for a project of HDFC Bank’s Back Office for 1 year and then Citibank’s credit card payment investigation non-voice process for 7.5 years, then I started freelancing in BPO related work in April, 2016.

Credit Card Domain : (Nov, 2008 to Mar, 2016) - Tata Consultancy Services - Banking and Financial Services (BFS) Domain
TCS e-Serve BFS BPO, Chennai(FTE).
I have worked as a Sr. Processing Associate in a Credit Card Payment Investigation team (TCS BPO vendor of CitiBank N.A Back Office) for 7.5 years, where I faced the real customers’ problems related to the credit card Payment transactions. (For the Communication between me & Managers, or employer where in Oral Discussion, internal software applications since it was Full Time Employment).

Here I had handled the issues like:
1. Payment is not showing their account which was paid for their credit card’s due amount.
2. Payment is posted to someone's credit card account or payment got posted as incorrect
amount
3. Payment is posted to their other credit card account
4. Payment is posted to Unidentified account or
5. Payment is posted as Under-Encoded (less than the written amount )
6. Payment is posted as Over-Encoded (greater than the written amount ), so customer paid their
due as minimum due or paid in full or greater than minimum due but the paid amount is not posted to credit card on due date so the customer got late fees or returned check fees with some interest charges. Like this there many types of payment issues are there, that is generally considered as payment is missed on the customer's account.
7. So after the investigation I needed to correct by doing some transactional adjustments to credit or debit the payment and credit or reverse fees and interest charges and reduce the interest rate from high to the previous rate or identify the issue then send the confirmation or explanation letter about the current status of their issue to them from the templates or manual letters to address the issues.

Project Management - April 2016 to Dec 2018 - 1Click Cyber Solutions, San Juan
I remotely did project management for a mobile app development company between April 2016 to Dec 2018 as a work from home job in EST time zone as a freelancer for 4 hours in EST and 4 hours in IST time zone. I was supposed to get the task details from the client over Skype or Whatsapp call for 4 hours in EST time zone then I need to assign those task for each developer who worked in the project over Skype call. (Here we were connected for the Internal Communication between me & employer where in Whatsapp, Skype & email)

Lord & Askew LLC, Georgia -Real Estate Business : (Jan, 2019 to Jan, 2021).
I've remotely worked as VA for a Real Estate company in that I have worked in two processes. But both are after the auction has happened; it is called the Tax Deed Auction & Mortgage Foreclosure Auction, to claim the excess fund if it is available to the property owner at the time of auction. (Here we were connected for the Internal Communication between me & employer where in ScreenMeter, Skype & email)

South West Acquisition Colorado: Real Estate Business ( Feb 2022 to Nov 2022) : Short Term VA (Part Time 2 hours - 9AM to 11AM EST)
SWA is a Real Estate Company, here I worked as a short term VA and I have used a couple of applications to get Sellers who are in need of selling their property in certain locations as per SWA norms & policy where the company was interested to buy it. So I needed to send Short Message Services using one third application from 9AM EST to 11AM EST for a few months. Then I was switched to the Cash Buyers List collection using the company's Facebook account without deviating the policies. (Here we were connected for the Internal Communication between me & employer were in Whatsapp, Facebook, Zoom & email).

South West Digital Company (TitanAdmin)- London, England, United Kingdom : - Aug 2022 to Dec 2022 - Short Term VA (Part Time 4 hours - 5AM to 9AM EST)
Here my job role was to follow the instructions from the Support Team of the company as I did like Collection of Data about the multiple products’ price, reference number, and few more things from certain already provided e-commerce websites and put them inside predesigned Google Sheet and then I used to screen recording using certain application or Desktop Software as per instructions from Support Team of the company about the websites’ functionality that is what the company developed already for their clients and this recording is just to show what is the use of the websites’, then key in the URL of the recording in a online spreadsheet and here we were connected for the Internal Communication between me & employer where in Hubstaff, Discord, & email.

Secured Futures LLC, Washington D.C Real Estate Business (12PM to 4PM EST): Jun, 2021 to Till date: Part Time VA.
Here the job role is, I need to follow the instructions to look for people Real Estate Appointment Setters or Real Estate Cash Buyers or Flippers or Wholesalers, Business Credit, Business Funding using Social Media but without deviating the Rules of them. So for each post or ad about requirement may have some engagements as Likes, Comments or Direct Messages from the interested people. Then I need to contact them via that respective Social Medium’s messenger just to follow the instructions about the process flow. Here we are connected for the Internal Communication between me & employer where in Hubstaff, Slack, Facebook & Skype and Email. So time to time the process and its flow will vary slightly according to that I have to work.

Why would I be a good fit for this position?
I am dedicated, diligent, reliable and trustworthy and also I have worked in the same company for nearly 8 years so working in the same company for long periods of time is a good thing to join with you. Also I can show my integrity to the company, this is the reason the previous employer Dan Askew gave me the job Dec, 2018 when I got started full time work from home, so this needs to have integrity on the company.

I’ve good work experience but I need to improve my fluency in English, so I request you provide a remote job which is mostly done as a non-voice process. I have 8+ years working in the same company and 8+ in freelancing experience. Also I can show my integrity to the company, this is the reason the previous employer gave me the job Jan 2019.

Regards
Sriram","rawText":"Hi there, (Message to the Employers : Please allow employees to work 2 hours per day (10 hours per week) or Part time (20 hours per week) or Full Time (40 hours per week) if you can offer it, because it will allow the company to have more employees and also it helps the company to have multiple people to support the same job with the same level of expenses to the company to avoid “A disaster plan that includes flexible and remote work options can help a company recover from emergencies and keep the company in business”, and in other side with the same cost to the company so it will stop more unemployment and this helps the person who really needs a bread & butter just to run their life, but it is a request only not a demand to the Employers). Right now I have a request to place, that I am looking for a 2 hours to 4 hours / day job with a flexible time zone and I can work on weekends too if I am allowed. So I request to consider my application, then if you think that you can place multiple people for the same role with 2hours or 4 hours as you can make and offer couple of people with the same level of CTC then it will help company in Continuity of Business instead to rely on one person who will work for 8 hours/day. Let me introduce myself, I am Sriram, I’ve done B.Sc Physics, I have worked in a Gist of My Work Profile: * BPO Non-Voice Process 1 Year (FTE)- Oct, 2007 to Oct, 2008 - TBS BPO, Chennai * BPO Non-Voice Process 7.5 Years (FTE) - Nov, 2008 to Mar, 2016 - TCS BPO, Chennai * Project Management (Remote Job) for a Mobile App Development Team -April 2016 to Dec 2018 - 1 Click Cyber Solutions, San Juan, Puerto Rico * VA as Title Search Researcher for Real Estate Company : - Dec, 2018 to Jan, 2021 - Lord & Askew LLC, Georgia * Short Term VA (Part Time 2 hours - 9AM to 11AM EST) for Real Estate Company : Feb 2022 to Nov 2022 - South West Acquisition Colorado. * Short Term VA (Part Time 4 hours - 5AM to 9AM EST) for TitanAdmin (South West Digital )Company : Oct 2022 to Dec 2022 - South West Digital. * VA (Part Time) for Real Estate Company : Jun, 2021 to Till date - Secured Futures LLC, Washington D.C (12PM to 4PM EST) Brief of Work Explanation: Credit Card Domain : (Oct, 2007 to Oct, 2008) - Trayee Business Solutions Pvt. Ltd. -TBS BPO, Chennai (FTE): Worked as Processing Analyst in a Non-Voice Process 1 Year - Oct, 2007 to Oct, 2008 - TBS BPO, Chennai, this is related to HDFC Back Office and I worked as Retrieval Request in Chargeback team.(For the Communication between me & Managers, or employer where in Oral Discussion, internal software applications since it was Full Time Employment). Here in the process where I worked in Retrieval Request in Charge Back, in which when a credit card holder disputes their credit card's one of the charges then it should be initialized with Retrieval Request to the merchant to ask the proof of the card holder disputed transaction which is done based on the authorization of the credit card holder, so I had to send letters to merchant(s) regarding that disputed charge(s), then reverse that disputed amount from the merchant account and give a temporary to the credit card holder’s account and the contact merchant via that dispute letter by asking to submit proof of that charge to prove that credit card hold authorized it or not, if not authorized then temporary credit will become a permanent one. In brief, I explain it will need a page to write up the entire workflow and it is not supposed to share it entirely due to NDA. So, I worked in the BPO as a FTE for a project of HDFC Bank’s Back Office for 1 year and then Citibank’s credit card payment investigation non-voice process for 7.5 years, then I started freelancing in BPO related work in April, 2016. Credit Card Domain : (Nov, 2008 to Mar, 2016) - Tata Consultancy Services - Banking and Financial Services (BFS) Domain TCS e-Serve BFS BPO, Chennai(FTE). I have worked as a Sr. Processing Associate in a Credit Card Payment Investigation team (TCS BPO vendor of CitiBank N.A Back Office) for 7.5 years, where I faced the real customers’ problems related to the credit card Payment transactions. (For the Communication between me & Managers, or employer where in Oral Discussion, internal software applications since it was Full Time Employment). Here I had handled the issues like: 1. Payment is not showing their account which was paid for their credit card’s due amount. 2. Payment is posted to someone's credit card account or payment got posted as incorrect amount 3. Payment is posted to their other credit card account 4. Payment is posted to Unidentified account or 5. Payment is posted as Under-Encoded (less than the written amount ) 6. Payment is posted as Over-Encoded (greater than the written amount ), so customer paid their due as minimum due or paid in full or greater than minimum due but the paid amount is not posted to credit card on due date so the customer got late fees or returned check fees with some interest charges. Like this there many types of payment issues are there, that is generally considered as payment is missed on the customer's account. 7. So after the investigation I needed to correct by doing some transactional adjustments to credit or debit the payment and credit or reverse fees and interest charges and reduce the interest rate from high to the previous rate or identify the issue then send the confirmation or explanation letter about the current status of their issue to them from the templates or manual letters to address the issues. Project Management - April 2016 to Dec 2018 - 1Click Cyber Solutions, San Juan I remotely did project management for a mobile app development company between April 2016 to Dec 2018 as a work from home job in EST time zone as a freelancer for 4 hours in EST and 4 hours in IST time zone. I was supposed to get the task details from the client over Skype or Whatsapp call for 4 hours in EST time zone then I need to assign those task for each developer who worked in the project over Skype call. (Here we were connected for the Internal Communication between me & employer where in Whatsapp, Skype & email) Lord & Askew LLC, Georgia -Real Estate Business : (Jan, 2019 to Jan, 2021). I've remotely worked as VA for a Real Estate company in that I have worked in two processes. But both are after the auction has happened; it is called the Tax Deed Auction & Mortgage Foreclosure Auction, to claim the excess fund if it is available to the property owner at the time of auction. (Here we were connected for the Internal Communication between me & employer where in ScreenMeter, Skype & email) South West Acquisition Colorado: Real Estate Business ( Feb 2022 to Nov 2022) : Short Term VA (Part Time 2 hours - 9AM to 11AM EST) SWA is a Real Estate Company, here I worked as a short term VA and I have used a couple of applications to get Sellers who are in need of selling their property in certain locations as per SWA norms & policy where the company was interested to buy it. So I needed to send Short Message Services using one third application from 9AM EST to 11AM EST for a few months. Then I was switched to the Cash Buyers List collection using the company's Facebook account without deviating the policies. (Here we were connected for the Internal Communication between me & employer were in Whatsapp, Facebook, Zoom & email). South West Digital Company (TitanAdmin)- London, England, United Kingdom : - Aug 2022 to Dec 2022 - Short Term VA (Part Time 4 hours - 5AM to 9AM EST) Here my job role was to follow the instructions from the Support Team of the company as I did like Collection of Data about the multiple products’ price, reference number, and few more things from certain already provided e-commerce websites and put them inside predesigned Google Sheet and then I used to screen recording using certain application or Desktop Software as per instructions from Support Team of the company about the websites’ functionality that is what the company developed already for their clients and this recording is just to show what is the use of the websites’, then key in the URL of the recording in a online spreadsheet and here we were connected for the Internal Communication between me & employer where in Hubstaff, Discord, & email. Secured Futures LLC, Washington D.C Real Estate Business (12PM to 4PM EST): Jun, 2021 to Till date: Part Time VA. Here the job role is, I need to follow the instructions to look for people Real Estate Appointment Setters or Real Estate Cash Buyers or Flippers or Wholesalers, Business Credit, Business Funding using Social Media but without deviating the Rules of them. So for each post or ad about requirement may have some engagements as Likes, Comments or Direct Messages from the interested people. Then I need to contact them via that respective Social Medium’s messenger just to follow the instructions about the process flow. Here we are connected for the Internal Communication between me & employer where in Hubstaff, Slack, Facebook & Skype and Email. So time to time the process and its flow will vary slightly according to that I have to work. Why would I be a good fit for this position? I am dedicated, diligent, reliable and trustworthy and also I have worked in the same company for nearly 8 years so working in the same company for long periods of time is a good thing to join with you. Also I can show my integrity to the company, this is the reason the previous employer Dan Askew gave me the job Dec, 2018 when I got started full time work from home, so this needs to have integrity on the company. I’ve good work experience but I need to improve my fluency in English, so I request you provide a remote job which is mostly done as a non-voice process. I have 8+ years working in the same company and 8+ in freelancing experience. Also I can show my integrity to the company, this is the reason the previous employer gave me the job Jan 2019. Regards Sriram","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0b833f9010c825a6559536ff43634d73/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"R. 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