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Além disso, possuo habilidades em análise de dados e organização de informações utilizando o Excel, o que me permite não apenas ajudar com o atendimento, mas também otimizar processos e gerar relatórios detalhados para auxiliar na tomada de decisões.

Se você precisa de alguém que possa lidar com múltiplas tarefas com eficiência, manter o foco nos detalhes e garantir resultados de qualidade, estou pronta para ajudar!","rawText":"Olá, sou uma assistente virtual dedicada com experiência em atendimento ao cliente através de diversos canais de comunicação, como chat, WhatsApp e e-mail. Tenho paixão por fornecer um atendimento eficiente, amigável e de alta qualidade, garantindo sempre a satisfação do cliente. Além disso, possuo habilidades em análise de dados e organização de informações utilizando o Excel, o que me permite não apenas ajudar com o atendimento, mas também otimizar processos e gerar relatórios detalhados para auxiliar na tomada de decisões. Se você precisa de alguém que possa lidar com múltiplas tarefas com eficiência, manter o foco nos detalhes e garantir resultados de qualidade, estou pronta para ajudar!","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0c3bd42d4e8d409e97cad022e4b2f300/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Auxiliar Administrativo | AeC - Centro de Contatos S.A

- Setor de Planejamento e Acompanhamento de Telemarketing: Trabalhei por 2 anos na área administrativa da AeC, onde pude desenvolver habilidades essenciais de planejamento e gestão de processos.
- Acompanhamento de Desempenho de Equipes de Telemarketing: Realizava o monitoramento do desempenho das equipes de atendimento, com foco em metas de produtividade e qualidade.
- Gestão de Indicadores de Atendimento: Acompanhamento e análise de indicadores de performance (KPIs), como tempo médio de atendimento e taxa de resolução de problemas.
- Suporte Administrativo e Logístico: Fui responsável pela organização de documentos, atualização de planilhas e relatórios, além do suporte à equipe de supervisão na gestão de agendas e atividades.
- Aprimoramento de Processos Internos: Colaborei na melhoria de processos internos, utilizando ferramentas como Excel para gerar relatórios e controlar dados cruciais para o andamento do setor de telemarketing.

Representante de Atendimento | Alma Viva Experience S.A

- Atendimento ao Cliente Multicanal: Durante 3 anos, fui responsável pelo atendimento ao cliente em diversos canais, incluindo telefone, e-mail e chat, sempre com foco em oferecer soluções rápidas e eficazes.
- Atendimento ao Cliente Multicanal: Durante 3 anos, fui responsável pelo atendimento ao cliente em diversos canais, incluindo telefone, e-mail e chat, sempre com foco em oferecer soluções rápidas e eficazes.
- Treinamento de Novos Funcionários: Participei de treinamentos internos e fui responsável por ajudar novos colaboradores a se adaptarem aos processos e ferramentas de atendimento.
- Análise de Feedbacks e Satisfação: Trabalhei no acompanhamento de pesquisas de satisfação e análise de feedbacks, fornecendo dados importantes para melhoria dos processos de atendimento.
- Relatórios e Controle de Qualidade: Criava relatórios periódicos para a liderança, ajudando a identificar pontos de melhoria no atendimento e nas operações internas da empresa.

Como me destaquei nas empresas as quais fiz parte.

Gestão de Indicadores: Ao longo da minha carreira, adquiri experiência significativa no monitoramento e análise de dados, o que me permitiu identificar áreas de melhoria e otimizar processos.

Atenção ao Cliente: Desenvolvi habilidades excepcionais de comunicação e resolução de problemas, sendo capaz de lidar com situações desafiadoras de forma calma e eficiente.

Aprimoramento Contínuo: Com a vivência em diferentes áreas e empresas, aprendi a ser flexível e adaptável, sempre buscando a melhor solução para as necessidades da empresa e dos clientes.","rawText":"Auxiliar Administrativo | AeC - Centro de Contatos S.A - Setor de Planejamento e Acompanhamento de Telemarketing: Trabalhei por 2 anos na área administrativa da AeC, onde pude desenvolver habilidades essenciais de planejamento e gestão de processos. - Acompanhamento de Desempenho de Equipes de Telemarketing: Realizava o monitoramento do desempenho das equipes de atendimento, com foco em metas de produtividade e qualidade. - Gestão de Indicadores de Atendimento: Acompanhamento e análise de indicadores de performance (KPIs), como tempo médio de atendimento e taxa de resolução de problemas. - Suporte Administrativo e Logístico: Fui responsável pela organização de documentos, atualização de planilhas e relatórios, além do suporte à equipe de supervisão na gestão de agendas e atividades. - Aprimoramento de Processos Internos: Colaborei na melhoria de processos internos, utilizando ferramentas como Excel para gerar relatórios e controlar dados cruciais para o andamento do setor de telemarketing. Representante de Atendimento | Alma Viva Experience S.A - Atendimento ao Cliente Multicanal: Durante 3 anos, fui responsável pelo atendimento ao cliente em diversos canais, incluindo telefone, e-mail e chat, sempre com foco em oferecer soluções rápidas e eficazes. - Atendimento ao Cliente Multicanal: Durante 3 anos, fui responsável pelo atendimento ao cliente em diversos canais, incluindo telefone, e-mail e chat, sempre com foco em oferecer soluções rápidas e eficazes. - Treinamento de Novos Funcionários: Participei de treinamentos internos e fui responsável por ajudar novos colaboradores a se adaptarem aos processos e ferramentas de atendimento. - Análise de Feedbacks e Satisfação: Trabalhei no acompanhamento de pesquisas de satisfação e análise de feedbacks, fornecendo dados importantes para melhoria dos processos de atendimento. - Relatórios e Controle de Qualidade: Criava relatórios periódicos para a liderança, ajudando a identificar pontos de melhoria no atendimento e nas operações internas da empresa. Como me destaquei nas empresas as quais fiz parte. Gestão de Indicadores: Ao longo da minha carreira, adquiri experiência significativa no monitoramento e análise de dados, o que me permitiu identificar áreas de melhoria e otimizar processos. Atenção ao Cliente: Desenvolvi habilidades excepcionais de comunicação e resolução de problemas, sendo capaz de lidar com situações desafiadoras de forma calma e eficiente. Aprimoramento Contínuo: Com a vivência em diferentes áreas e empresas, aprendi a ser flexível e adaptável, sempre buscando a melhor solução para as necessidades da empresa e dos clientes.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0c3bd42d4e8d409e97cad022e4b2f300/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Ana L.","companyId":9247560,"companyHash":"0c3bd42d4e8d409e97cad022e4b2f300","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/freelancers/brazil?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"R$ 16.00","isSet":true,"currency":"BRL","amount":"16.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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