I've worked in many short and long term projects all having great results for me and the company that hired me.
I have experience in:
- Customer Service (English and Spanish
- Cold calling (Real Estate leads, Home owners, Computer hardware leads, Solar Leads, etc)
- Email Support
- Market Research
- Appointment Setting Campaigns
- Phone Surveys
- Up selling
- Inbound and Outbound sales
- Live chat support
- B2B cold calling
- Translating Ebay, Amazon and Aliexpress title/product description from English to Spanish.
Skills & Software/Platforms used in past jobs.
- Using CRM Systems
- Placing Orders via Phone
- Giving Refunds
- Follow up Orders
- Use of VoIP calling Software.
- Use of email support software
- Dealing with angry and problematic Customers
- Property Management Customer Service Agent
- live chat operator for Lawyers websites
- cold calling and selling free trial sign ups
- computer savvy
- Customer loyalty
- Saving the Sale
- up selling via phone
- lead generation
- solving customers problems and complaints.
- tracking ordes for customers
- Voip Calling Software: Zoiper, Xlite, RingCentral and some others.
- Chat Live
I am familiar using CRM systems like:
Salesforce, NetworkSolutions, Rightnetworks