Eduardo L. Y. freelancer experto en Windows 7, Microsoft Windows Server, Active Directory

Eduardo L. Y.

Infra. Technology Specialist at Cognizant

0 / 5

México

Programación y Tecnología

Sobre mí
7 years of experience in IT, related areas: Printing, desktops, laptops, Active Directory, Servers, software, routers, switch, networking, VOIP, IP cameras, CCTV, payment terminals, basic software development. Experience on site surveys for network infrastructure, resolution of networking or VOIP issues. Including 1 1/2 year of experience in customer service, TS devices remotely, Call resolution and monitoring devices, remote control tools.
Historia laboral
* Cognizant (Information Technology & Services): Perform complex troubleshooting and analysis to determine ways to improve a system’s reliability, scalability, availability and performance. Providing support and mentoring to other team members.

Corporate Server Support as required for servers in the LATAM region. Responsible for managing and tracking logged user support calls within service levels and reporting on performance.

High Level of fault management/resolution and incident management responsibility to include production of incident reports within required timescales.

High Level of fault management/resolution and incident management responsibility to include production of incident reports within required timescales.

Keeps the whole corporate infrastructure services management team, fully advised of challenges, timelines, and customer interaction.

Manage Active Directory and Avaya PBX phone system, create profiles and extensions, support the whole infrastructure, Laptops, Desktops, VoIP, Networking, scanners, servers.

Tech Support on site in a Medical manufacturing company located in Reynosa and remote tech support for Brazil office.

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