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¡Hola! ☀️ Soy un apasionado profesional que se destaca por la eficiencia y atención a los detalles en cada tarea que asumo. Con una formación sólida en Ingeniería Química ⚗️ de la Universidad de La Sabana y una destacada trayectoria en asistencia administrativa y análisis de calidad, mi objetivo es maximizar la eficiencia y fomentar la excelencia en cada proyecto que emprendo.

Mi experiencia incluye una variedad de roles en diferentes sectores, incluyendo el de atención al cliente, donde me he destacado por proporcionar un servicio excepcional y superar constantemente las metas del cliente. Como Analista de Calidad en Teleperformance, recibí el premio TOP STARS en Febrero 2023 ✨ por mi enfoque proactivo en la mejora de los procesos y la generación de informes basados en datos.

Mi experiencia en la implementación de infraestructuras tecnológicas⛓️⬆️, junto con mi habilidad para administrar bases de datos ⌨️️️️️️️️y mejorar los procedimientos administrativos✒️️️️️️️️️, hacen que sea un excelente candidato para roles que requieran precisión y habilidades de gestión eficaz.

Mis habilidades de comunicación están acentuadas por mi dominio del español, inglés y portugués intermedio, que me permiten conectar con una amplia gama de clientes ㊗️ y colaboradores en todo el mundo. ⛰️️️️️️️️️️️ Soy capaz de trabajar de manera eficaz⏱️ para resolver problemas y mejorar la satisfacción del cliente.

Considero que la mejora continua ⛹️ es esencial para el crecimiento y éxito en cualquier área, por lo que siempre busco nuevas formas de aprender y desarrollar mis habilidades. ☝️Ya sea asumiendo desafíos en ingeniería química, enfocándome en la atención al cliente o realizando tareas de asistencia administrativa, estoy dedicado a superar las expectativas y agregar valor a su equipo.

Por último, pero no menos importante, mi enfoque centrado en la calidad ❇️ y mi habilidad para analizar e implementar cambios ⚒️️️ basados en datos me permiten contribuir eficazmente a los objetivos de cualquier organización.

Espero tener la oportunidad de colaborar y contribuir al éxito de su proyecto. ☀️ ¿Hablamos pronto?

⭐Habilidades clave:

✅ Liderazgo de equipos ✊
☑️ Gestión de proyectos ☝️
✅ Análisis financiero ➕➖
☑️ Gestión de tareas ⏳
✅ Servicio centrado en el cliente ❤️
☑️ Resolución de incidencias ⚠️
✅ Adaptabilidad ↔️
☑️ Comunicación ✉️
✅ Gestión del tiempo ⏰
☑️ Desarrollo de programas✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Trabajo en equipo ☕️
☑️ Planificación estratégica⏩
✅ Investigación y desarrollo ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox, Zendesk⚙️

---------------------------------------------------------------------------------
⛰️️️️️️️️️️️⏪⏪ ENG ⏩⏩⛰️️️️️️️️️️️

Hello! ☀️ I am a passionate professional known for efficiency and attention to detail in every task I undertake. With a solid background in Chemical Engineering ⚗️ from La Sabana University and a remarkable record of accomplishment in administrative assistance and quality analysis, my aim is to maximize efficiency and foster excellence in each project I take on.

My experience spans various roles in different sectors, including customer service, where I excel in providing exceptional service and consistently surpassing client goals. As a Quality Analyst at Teleperformance, I received the TOP STARS award in February 2023 ✨ for my proactive approach to process improvement and data-driven reporting.

My expertise in implementing technological infrastructures⛓️⬆️, coupled with my database management skills⌨️️️️️️️️, and proficiency in enhancing administrative procedures✒️️️️️️️️️, make me an excellent fit for roles that demand precision and effective management skills.

With strong communication abilities in Spanish, English, and intermediate Portuguese, I can connect with a diverse range of clients ㊗️ and collaborators worldwide. ⛰️️️️️️️️️️️ I work efficiently⏱️ to resolve issues and enhance customer satisfaction.

Continuous improvement ⛹️ is crucial for growth and success in any field, so I constantly seek new ways to learn and develop my skills. ☝️ Whether tackling challenges in chemical engineering, focusing on customer care, or performing administrative tasks, I am dedicated to exceeding expectations and adding value to your team.

Last but not least, my quality-focused approach ❇️ and ability to analyze and implement data-driven changes ⚒️️️ allow me to effectively contribute to any organization's objectives.

I look forward to the opportunity to collaborate and contribute to the success of your project. ☀️ Shall we talk soon?

⭐Key Skills:

✅ Team Leadership ✊
☑️ Project Management ☝️
✅ Financial Analysis ➕➖
☑️ Task Management ⏳
✅ Customer-Centric Service ❤️
☑️ Incident Resolution ⚠️
✅ Adaptability ↔️
☑️ Communication ✉️
✅ Time Management ⏰
☑️ Program Development✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Teamwork ☕️
☑️ Strategic Planning⏩
✅ Research and Development ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox, Zendesk⚙️

---------------------------------------------------------------------------------
☘️️⏪⏪ POR ⏩⏩☘️️

Olá! ☀️ Sou um profissional apaixonado que se destaca pela eficiência e atenção aos detalhes em cada tarefa que assumo. Com uma formação sólida em Engenharia Química ⚗️ pela Universidade de La Sabana e uma trajetória destacada em assistência administrativa e análise de qualidade, meu objetivo é maximizar a eficiência e fomentar a excelência em cada projeto que empreendo.

Minha experiência abrange várias funções em diferentes setores, incluindo o atendimento ao cliente, onde me destaco em fornecer um serviço excepcional e superar constantemente as metas do cliente. Como Analista de Qualidade na Teleperformance, recebi o prêmio TOP STARS em fevereiro de 2023 ✨ por minha abordagem proativa na melhoria de processos e relatórios baseados em dados.

Minha experiência na implementação de infraestruturas tecnológicas⛓️⬆️, juntamente com minha habilidade em gerenciar bancos de dados⌨️️️️️️️️, e a proficiência em aprimorar procedimentos administrativos✒️️️️️️️️️, me tornam um excelente candidato para funções que exigem precisão e habilidades eficazes de gerenciamento.

Com habilidades avançadas de comunicação em espanhol, inglês e português intermediário, posso me conectar com uma ampla gama de clientes ㊗️ e colaboradores em todo o mundo. ⛰️️️️️️️️️️️ Trabalho de forma eficiente⏱️ para resolver problemas e aprimorar a satisfação do cliente.

A melhoria contínua ⛹️ é crucial para o crescimento e sucesso em qualquer área, por isso busco constantemente novas formas de aprender e desenvolver minhas habilidades. ☝️ Seja enfrentando desafios em engenharia química, focando no atendimento ao cliente ou realizando tarefas administrativas, estou dedicado a superar expectativas e agregar valor à sua equipe.

Por último, mas não menos importante, minha abordagem focada na qualidade ❇️ e minha habilidade em analisar e implementar mudanças baseadas em dados ⚒️️️ me permitem contribuir efetivamente para os objetivos de qualquer organização.

Estou ansioso para a oportunidade de colaborar e contribuir para o sucesso do seu projeto. ☀️ Vamos conversar em breve?

⭐Habilidades chave:

✅ Liderança de equipe ✊
☑️ Gerenciamento de projetos ☝️
✅ Análise financeira ➕➖
☑️ Gerenciamento de tarefas ⏳
✅ Serviço centrado no cliente ❤️
☑️ Resolução de incidentes ⚠️
✅ Adaptabilidade ↔️
☑️ Comunicação ✉️
✅ Gerenciamento do tempo ⏰
☑️ Desenvolvimento de programas✍️
✅ Microsoft Office ⌨️
☑️ Microsoft Excel ⛓️
✅ Trabalho em equipe ☕️
☑️ Planejamento estratégico⏩
✅ Pesquisa e desenvolvimento ⚗️️️
☑️ Microsoft PowerPoint ⚪️
✅ Kustomer, Guru, Playvox e Zendesk⚙️","rawText":"⛱️⏪⏪ ESP ⏩⏩⛱️ 1️⃣ ¡Hola! ☀️ Soy un apasionado profesional que se destaca por la eficiencia y atención a los detalles en cada tarea que asumo. Con una formación sólida en Ingeniería Química ⚗️ de la Universidad de La Sabana y una destacada trayectoria en asistencia administrativa y análisis de calidad, mi objetivo es maximizar la eficiencia y fomentar la excelencia en cada proyecto que emprendo. Mi experiencia incluye una variedad de roles en diferentes sectores, incluyendo el de atención al cliente, donde me he destacado por proporcionar un servicio excepcional y superar constantemente las metas del cliente. Como Analista de Calidad en Teleperformance, recibí el premio TOP STARS en Febrero 2023 ✨ por mi enfoque proactivo en la mejora de los procesos y la generación de informes basados en datos. Mi experiencia en la implementación de infraestructuras tecnológicas⛓️⬆️, junto con mi habilidad para administrar bases de datos ⌨️️️️️️️️y mejorar los procedimientos administrativos✒️️️️️️️️️, hacen que sea un excelente candidato para roles que requieran precisión y habilidades de gestión eficaz. Mis habilidades de comunicación están acentuadas por mi dominio del español, inglés y portugués intermedio, que me permiten conectar con una amplia gama de clientes ㊗️ y colaboradores en todo el mundo. ⛰️️️️️️️️️️️ Soy capaz de trabajar de manera eficaz⏱️ para resolver problemas y mejorar la satisfacción del cliente. Considero que la mejora continua ⛹️ es esencial para el crecimiento y éxito en cualquier área, por lo que siempre busco nuevas formas de aprender y desarrollar mis habilidades. ☝️Ya sea asumiendo desafíos en ingeniería química, enfocándome en la atención al cliente o realizando tareas de asistencia administrativa, estoy dedicado a superar las expectativas y agregar valor a su equipo. Por último, pero no menos importante, mi enfoque centrado en la calidad ❇️ y mi habilidad para analizar e implementar cambios ⚒️️️ basados en datos me permiten contribuir eficazmente a los objetivos de cualquier organización. Espero tener la oportunidad de colaborar y contribuir al éxito de su proyecto. ☀️ ¿Hablamos pronto? ⭐Habilidades clave: ✅ Liderazgo de equipos ✊ ☑️ Gestión de proyectos ☝️ ✅ Análisis financiero ➕➖ ☑️ Gestión de tareas ⏳ ✅ Servicio centrado en el cliente ❤️ ☑️ Resolución de incidencias ⚠️ ✅ Adaptabilidad ↔️ ☑️ Comunicación ✉️ ✅ Gestión del tiempo ⏰ ☑️ Desarrollo de programas✍️ ✅ Microsoft Office ⌨️ ☑️ Microsoft Excel ⛓️ ✅ Trabajo en equipo ☕️ ☑️ Planificación estratégica⏩ ✅ Investigación y desarrollo ⚗️️️ ☑️ Microsoft PowerPoint ⚪️ ✅ Kustomer, Guru, Playvox, Zendesk⚙️ --------------------------------------------------------------------------------- ⛰️️️️️️️️️️️⏪⏪ ENG ⏩⏩⛰️️️️️️️️️️️ Hello! ☀️ I am a passionate professional known for efficiency and attention to detail in every task I undertake. With a solid background in Chemical Engineering ⚗️ from La Sabana University and a remarkable record of accomplishment in administrative assistance and quality analysis, my aim is to maximize efficiency and foster excellence in each project I take on. My experience spans various roles in different sectors, including customer service, where I excel in providing exceptional service and consistently surpassing client goals. As a Quality Analyst at Teleperformance, I received the TOP STARS award in February 2023 ✨ for my proactive approach to process improvement and data-driven reporting. My expertise in implementing technological infrastructures⛓️⬆️, coupled with my database management skills⌨️️️️️️️️, and proficiency in enhancing administrative procedures✒️️️️️️️️️, make me an excellent fit for roles that demand precision and effective management skills. With strong communication abilities in Spanish, English, and intermediate Portuguese, I can connect with a diverse range of clients ㊗️ and collaborators worldwide. ⛰️️️️️️️️️️️ I work efficiently⏱️ to resolve issues and enhance customer satisfaction. Continuous improvement ⛹️ is crucial for growth and success in any field, so I constantly seek new ways to learn and develop my skills. ☝️ Whether tackling challenges in chemical engineering, focusing on customer care, or performing administrative tasks, I am dedicated to exceeding expectations and adding value to your team. Last but not least, my quality-focused approach ❇️ and ability to analyze and implement data-driven changes ⚒️️️ allow me to effectively contribute to any organization's objectives. I look forward to the opportunity to collaborate and contribute to the success of your project. ☀️ Shall we talk soon? ⭐Key Skills: ✅ Team Leadership ✊ ☑️ Project Management ☝️ ✅ Financial Analysis ➕➖ ☑️ Task Management ⏳ ✅ Customer-Centric Service ❤️ ☑️ Incident Resolution ⚠️ ✅ Adaptability ↔️ ☑️ Communication ✉️ ✅ Time Management ⏰ ☑️ Program Development✍️ ✅ Microsoft Office ⌨️ ☑️ Microsoft Excel ⛓️ ✅ Teamwork ☕️ ☑️ Strategic Planning⏩ ✅ Research and Development ⚗️️️ ☑️ Microsoft PowerPoint ⚪️ ✅ Kustomer, Guru, Playvox, Zendesk⚙️ --------------------------------------------------------------------------------- ☘️️⏪⏪ POR ⏩⏩☘️️ Olá! ☀️ Sou um profissional apaixonado que se destaca pela eficiência e atenção aos detalhes em cada tarefa que assumo. Com uma formação sólida em Engenharia Química ⚗️ pela Universidade de La Sabana e uma trajetória destacada em assistência administrativa e análise de qualidade, meu objetivo é maximizar a eficiência e fomentar a excelência em cada projeto que empreendo. Minha experiência abrange várias funções em diferentes setores, incluindo o atendimento ao cliente, onde me destaco em fornecer um serviço excepcional e superar constantemente as metas do cliente. Como Analista de Qualidade na Teleperformance, recebi o prêmio TOP STARS em fevereiro de 2023 ✨ por minha abordagem proativa na melhoria de processos e relatórios baseados em dados. Minha experiência na implementação de infraestruturas tecnológicas⛓️⬆️, juntamente com minha habilidade em gerenciar bancos de dados⌨️️️️️️️️, e a proficiência em aprimorar procedimentos administrativos✒️️️️️️️️️, me tornam um excelente candidato para funções que exigem precisão e habilidades eficazes de gerenciamento. Com habilidades avançadas de comunicação em espanhol, inglês e português intermediário, posso me conectar com uma ampla gama de clientes ㊗️ e colaboradores em todo o mundo. ⛰️️️️️️️️️️️ Trabalho de forma eficiente⏱️ para resolver problemas e aprimorar a satisfação do cliente. A melhoria contínua ⛹️ é crucial para o crescimento e sucesso em qualquer área, por isso busco constantemente novas formas de aprender e desenvolver minhas habilidades. ☝️ Seja enfrentando desafios em engenharia química, focando no atendimento ao cliente ou realizando tarefas administrativas, estou dedicado a superar expectativas e agregar valor à sua equipe. Por último, mas não menos importante, minha abordagem focada na qualidade ❇️ e minha habilidade em analisar e implementar mudanças baseadas em dados ⚒️️️ me permitem contribuir efetivamente para os objetivos de qualquer organização. Estou ansioso para a oportunidade de colaborar e contribuir para o sucesso do seu projeto. ☀️ Vamos conversar em breve? ⭐Habilidades chave: ✅ Liderança de equipe ✊ ☑️ Gerenciamento de projetos ☝️ ✅ Análise financeira ➕➖ ☑️ Gerenciamento de tarefas ⏳ ✅ Serviço centrado no cliente ❤️ ☑️ Resolução de incidentes ⚠️ ✅ Adaptabilidade ↔️ ☑️ Comunicação ✉️ ✅ Gerenciamento do tempo ⏰ ☑️ Desenvolvimento de programas✍️ ✅ Microsoft Office ⌨️ ☑️ Microsoft Excel ⛓️ ✅ Trabalho em equipe ☕️ ☑️ Planejamento estratégico⏩ ✅ Pesquisa e desenvolvimento ⚗️️️ ☑️ Microsoft PowerPoint ⚪️ ✅ Kustomer, Guru, Playvox e Zendesk⚙️","canEdit":false,"editUrl":"https://www.workana.com/freelancer/1884d285661600f9d93f6a89f7f7a390/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"⛱️⏪⏪ ESP ⏩⏩⛱️

✈️ Mi trayectoria laboral:

☀️ ¡Soy un profesional talentoso en busca de nuevos retos! ☀️

✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️

☕️ Turo (EE. UU.)⛽ (Contratado por ⌨️️️️️️️️ Teleperformance Colombia)

✋ Quality Analyst / Analista de Calidad (Sep 2022 - May 2023)

• ☝️ Realicé auditorías exhaustivas para garantizar el cumplimiento de las pautas de calidad.
• ✍️ Contribuí en los procesos de calibración interna y externa.
• ☎️ Mantuve canales de comunicación efectivos con los supervisores.
• ❤️‍ Colaboré con los supervisores para mejorar las habilidades de los agentes y optimizar los resultados del servicio al cliente.
• ⛏️ Implementé planes de acción basados en estadísticas de auditoría y resultados de control de calidad.
Logros:
• ☘️ Generé informes basados en datos con recomendaciones accionables.
• ✨️️️ Simplifiqué la gestión de tareas y el seguimiento mediante hojas de Excel eficientes.
• ☝️ Desarrollé hojas de revisión para acciones críticas y mejoré la gestión interna.
Logro destacado:
• ⭐ Ganador del premio TOP STARS en febrero de 2023.

✌️ Representative Agent / Asesor de servicio al cliente (Sep 2021 - Sep 2022)

• ⌨️ Brindé soporte al cliente a través de chat y correo electrónico para el mercado de Estados Unidos.
• ✅ Mantuve los indicadores clave de rendimiento (KPI) requeridos por el cliente y ofrecí un alto nivel de servicio satisfactorio.
• ⚡ Resolví problemas de los clientes y escalé informes cuando fue necesario.
• ✍️️ Utilicé herramientas como Zendesk, Kustomer, Guru y Google Sheets para una gestión eficiente de tareas.
• ⚕️ Asistí al departamento de calidad en el monitoreo y análisis del impacto en el servicio al cliente.
• ☁️ Identifiqué soluciones alternativas para mejorar la experiencia del servicio al cliente.

✨️️️✨️️️✨️️️

⛵️ JV Asesorías y Consultorías:

⚙️ Director de Sistemas (Jul 2018 - Jun 2021)

• ⚙️ Orquesté la gestión de la infraestructura de tecnología de la información de la empresa.
• ✍️ Lideré el proceso de implementación de la infraestructura tecnológica.
• ⚖️ Establecí políticas y estándares dentro del ámbito de tecnología de la información.
• ⛔ Realicé análisis financiero y revisé informes financieros.

✨️️️✨️️️✨️️️

⛪ Empresa de Acueducto, Alcantarillo y Aseo de Madrid E.S.P.:

⚗️ Practicante de Ing. Química (Sep 2017 - Jan 2018)

• ☀️ Apoyé el desarrollo de programas y mejoré los procedimientos administrativos.
• ☎️ Creé una base de datos para controlar los suministros químicos.
• ⚠️ Monitoreé el equipo operativo para garantizar el cumplimiento de los estándares.

✨️️️✨️️️✨️️️

⛩️ Universidad de la Sabana:

⚖️ Auxiliar Administrativo - Bienestar de Empleados (Ene 2014 - Jun 2016)

• ⌨️ Gestioné bases de datos y mantuve registros precisos, asegurando la integridad de la información y facilitando su acceso para el personal y los departamentos correspondientes.
• ☎️ Facilité la gestión de documentos y la comunicación entre departamentos, actuando como enlace para asegurar una comunicación fluida y eficiente.

⚔️ Auxiliar Administrativo - Gestión de Bases de Datos (Sep 2014 - Oct 2014)

• ⌨️ Apoyé en actividades de gestión de bases de datos, asegurando la exactitud y actualización de la información registrada.
• ☁️ Participé en la generación de informes y análisis de datos para respaldar las decisiones y políticas de recursos humanos.

⛵️ Auxiliar Administrativo - Sesiones Residenciales (Feb 2013)

• ⌨️ Brindé soporte logístico durante sesiones virtuales de capacitación.
• ⏳ Coordiné horarios, materiales y recursos para eventos exitosos.

⚾ Auxiliar Administrativo - Semana Multicultural (Oct 2012 - Nov 2012)

• ⛳ Apoyé en actividades logísticas para eventos culturales.
• ⏲️ Coordiné actividades y logística durante la celebración de la Semana Multicultural.
• ☕️ Brindé apoyo y asistencia a los participantes durante la Semana Multicultural.

⚓ Auxiliar Administrativo - Dirección de Biblioteca (Oct 2012)

• ⛺️ Apoyé en actividades de etiquetado de recursos de la biblioteca.
• ☝️ Ayudé en la gestión de inventario de recursos bibliográficos.

⛩️ Clínica de la Universidad de la Sabana:

⚕️ Auxiliar Administrativo (Mar 2012 - Apr 2012)

• ⌚ Como asistente administrativo, colaboré en la realización de encuestas de satisfacción del paciente, lo que contribuyó a recopilar información valiosa para mejorar la calidad de la atención médica.
• ⌨️️ Gestioné bases de datos para el registro preciso de información de los pacientes, lo que facilitó el acceso a los datos necesarios en el momento adecuado.
• ⚓ Apoyé los procesos administrativos del Departamento de Recursos Humanos, lo que incluyó tareas como el mantenimiento de registros y la organización de documentos.

✨ ⛰️️️️️️️️️️️ ✨ ⛰️️️️️️️️️️️

♦️ ¡Estos son solo algunos de mis roles destacados! Mi sólida formación académica en Ingeniería Química, combinada con certificaciones en idiomas extranjeros y gestión de proyectos, me convierte en un candidato versátil y apasionado por el éxito. ¡Trabajemos juntos para alcanzar nuestras metas! ♦️✨

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⛰️️️️️️️️️️️⏪⏪ ENG ⏩⏩⛰️️️️️️️️️️️

✈️ My work trajectory:

☀️ I'm a talented professional seeking new challenges! ☀️

✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️

☕️ Turo (USA)⛽ (Hired by ⌨️️️️️️️️ Teleperformance Colombia):

✋ Quality Analyst (Sep 2022 - May 2023)

• ☝️ Conducted comprehensive audits to ensure adherence to quality guidelines.
• ✍️ Contributed to internal and external calibration processes.
• ☎️ Maintained effective communication channels with supervisors.
• ❤️‍ Collaborated with supervisors to enhance agent skills and optimize customer service outcomes.
• ⛏️ Implemented targeted action plans based on audit statistics and QA results.
Achievements:
• ☘️ Generated data-driven reports with actionable recommendations.
• ✨️️️ Streamlined task management and tracking through efficient Excel sheets.
• ☝️ Developed review sheets for critical actions and improved internal management.
Notable Achievement:
• ⭐ Winner of the TOP STARS award in February 2023.

✌️ Representative Agent (Sep 2021 - Sep 2022)

• ⌨️ Provided customer support via chat and email for the US market.
• ✅ Maintained key performance indicators (KPIs) required by the client and delivered a high level of satisfactory service.
• ⚡ Resolved customer issues and escalated reports when necessary.
• ✍️️ Utilized tools like Zendesk, Kustomer, Guru, and Google Sheets for efficient task management.
• ⚕️ Assisted the quality department in monitoring and analyzing the impact on customer service.
• ☁️ Identified alternative solutions to enhance the customer service experience.

✨️️️✨️️️✨️️️

⛵️ JV Advisory and Consulting Services:

⚙️ Director of Systems (Jul 2018 - Jun 2021)

• ⚙️ Orchestrated the management of the company's IT infrastructure.
• ✍️ Led the implementation process of the technological infrastructure.
• ⚖️ Established policies and standards within the IT domain.
• ⛔ Conducted financial analysis and reviewed financial reports.

✨️️️✨️️️✨️️️

⛪ Water, Sewage and Sanitation Company E.S.P (EAAAM E.S.P).:

⚗️ Chemical Engineering Practitioner (Sep 2017 - Jan 2018)

• ☀️ Supported program development and improved administrative procedures.
• ☎️ Created a database to control chemical supplies.
• ⚠️ Monitored operational equipment to ensure compliance with standards.

✨️️️✨️️️✨️️️

⛩️ University of La Sabana:

⚖️ Administrative Assistant - Employee Welfare (Jan 2014 - Jun 2016)

• ⌨️ Managed databases and maintained accurate records, ensuring information integrity, and facilitating access for staff and corresponding departments.
• ☎️ Facilitated document management and communication between departments, acting as a link to ensure smooth and efficient communication.

⚔️ Administrative Assistant - Database Management (Sep 2014 - Oct 2014)

• ⌨️ Assisted in database management activities, ensuring accuracy, and updating of recorded information.
• ☁️ Participated in report generation and data analysis to support human resources decisions and policies.

⛵️ Administrative Assistant - Residential Sessions (Feb 2013)

• ⌨️ Provided logistic support during virtual training sessions.
• ⏳ Coordinated schedules, materials, and resources for successful events.

⚾ Administrative Assistant - Multicultural Week (Oct 2012 - Nov 2012)

• ⛳ Assisted in logistical activities for cultural events.
• ⏲️ Coordinated activities and organization during the celebration of Multicultural Week.
• ☕️ Provided support and assistance to participants during Multicultural Week.

⚓ Administrative Assistant - Library Management (Oct 2012)

• ⛺️ Assisted in labeling activities of library resources.
• ☝️ Supported inventory management of library resources.

⛩️University Clinic of La Sabana:

⚕️ Administrative Assistant (Mar 2012 - Apr 2012)

• ⌚ As an administrative assistant, I collaborated in conducting patient satisfaction surveys, which contributed to gathering valuable information to improve the quality of healthcare.
• ⌨️️ Managed databases for accurate recording of patient information, facilitating access to necessary data at the right time.
• ⚓ Supported administrative processes in the Human Resources Department, including tasks like maintaining records and organizing documents.

✨ ⛰️️️️️️️️️️️ ✨ ⛰️️️️️️️️️️️

♦️ These are just some of my highlighted roles! My strong academic background in Chemical Engineering, combined with certifications in foreign languages and project management, makes me a versatile candidate passionate about success. Let's work together to achieve our goals! ♦️✨

---------------------------------------------------------------------------------
☘️️⏪⏪ POR ⏩⏩☘️️

✈️ Minha trajetória profissional:

☀️ Sou um profissional talentoso em busca de novos desafios! ☀️

✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️

☕️ Turo (EUA)⛽ (Contratado pela ⌨️️️️️️️️ Teleperformance Colômbia)

✋ Analista de Qualidade (Set 2022 - Mai 2023)

• ☝️ Realizei auditorias abrangentes para garantir a conformidade com as diretrizes de qualidade.
• ✍️ Contribuí nos processos de calibração interna e externa.
• ☎️ Mantive canais de comunicação eficazes com os supervisores.
• ❤️‍ Colaborei com os supervisores para aprimorar as habilidades dos agentes e otimizar os resultados do atendimento ao cliente.
• ⛏️ Implementei planos de ação direcionados com base em estatísticas de auditoria e resultados de controle de qualidade.
Conquistas:
• ☘️ Elaborei relatórios baseados em dados com recomendações acionáveis.
• ✨️️️ Simplifiquei a gestão de tarefas e o acompanhamento por meio de planilhas eficientes do Excel.
• ☝️ Desenvolvi folhas de revisão para ações críticas e aprimorei a gestão interna.
Conquista notável:
• ⭐ Vencedor do prêmio TOP STARS em fevereiro de 2023.

✌️ Agente Representativo (Set 2021 - Set 2022)

• ⌨️ Forneci suporte ao cliente via chat e e-mail para o mercado dos EUA.
• ✅ Mantive indicadores-chave de desempenho (KPIs) exigidos pelo cliente e entreguei um alto nível de serviço satisfatório.
• ⚡ Resolvi problemas dos clientes e encaminhei relatórios quando necessário.
• ✍️️ Utilizei ferramentas como Zendesk, Kustomer, Guru e Google Sheets para gestão eficiente de tarefas.
• ⚕️ Auxiliei o departamento de qualidade no monitoramento e análise do impacto no atendimento ao cliente.
• ☁️ Identifiquei soluções alternativas para aprimorar a experiência do serviço ao cliente.

✨️️️✨️️️✨️️️

⛵️ JV Assessoria e Consultoria:

⚙️ Diretor de Sistemas (Jul 2018 - Jun 2021)

• ⚙️ Orquestrei a gestão da infraestrutura de tecnologia da informação da empresa.
• ✍️ Liderei o processo de implementação da infraestrutura tecnológica.
• ⚖️ Estabeleci políticas e padrões dentro do âmbito de tecnologia da informação.
• ⛔ Realizei análise financeira e revisei relatórios financeiros.

✨️️️✨️️️✨️️️

⛪ Empresa de Água, Esgoto e Saneamento de Madrid E.S.P:

⚗️ Estagiário de Engenharia Química (Set 2017 - Jan 2018)

• ☀️ Apoiei o desenvolvimento de programas e aprimorei procedimentos administrativos.
• ☎️ Criei um banco de dados para controle de suprimentos químicos.
• ⚠️ Monitorei equipamentos operacionais para garantir conformidade com os padrões.

✨️️️✨️️️✨️️️

⛩️ Universidade de La Sabana:

⚖️ Assistente Administrativo - Bem-estar dos Funcionários (Jan 2014 - Jun 2016)

• ⌨️ Gerenciei bancos de dados e mantive registros precisos, garantindo a integridade das informações e facilitando o acesso para a equipe e departamentos correspondentes.
• ☎️ Facilitei o gerenciamento de documentos e a comunicação entre departamentos, atuando como elo para garantir uma comunicação fluente e eficiente.

⚔️ Assistente Administrativo - Gerenciamento de Banco de Dados (Set 2014 - Out 2014)

• ⌨️ Apoiei atividades de gerenciamento de banco de dados, garantindo a precisão e atualização das informações registradas.
• ☁️ Participei da geração de relatórios e análises de dados para apoiar decisões e políticas de recursos humanos.

⛵️ Assistente Administrativo - Sessões Residenciais (Fev 2013)

• ⌨️ Forneci suporte logístico durante sessões virtuais de treinamento.
• ⏳ Coordenei horários, materiais e recursos para eventos bem-sucedidos.

⚾ Assistente Administrativo - Semana Multicultural (Out 2012 - Nov 2012)

• ⛳ Apoiei atividades logísticas para eventos culturais.
• ⏲️ Coordenei atividades e logística durante a celebração da Semana Multicultural.
• ☕️ Forneci suporte e assistência aos participantes durante a Semana Multicultural.

⚓ Assistente Administrativo - Gerenciamento de Biblioteca (Out 2012)

• ⛺️ Apoiei atividades de etiquetagem de recursos da biblioteca.
• ☝️ Auxiliei no gerenciamento de inventário de recursos bibliográficos.

⛩️ Clínica da Universidade de La Sabana:

⚕️ Assistente Administrativo (Mar 2012 - Abr 2012)

• ⌚ Como assistente administrativo, colaborei na realização de pesquisas de satisfação do paciente, contribuindo para coletar informações valiosas para melhorar a qualidade da assistência médica.
• ⌨️️ Gerenciei bancos de dados para o registro preciso das informações dos pacientes, facilitando o acesso aos dados necessários no momento adequado.
• ⚓ Apoiei os processos administrativos do Departamento de Recursos Humanos, incluindo tarefas como manutenção de registros e organização de documentos.

✨ ⛰️️️️️️️️️️️ ✨ ⛰️️️️️️️️️️️

♦️ Estes são apenas alguns dos meus papéis destacados! Minha sólida formação acadêmica em Engenharia Química, combinada com certificações em idiomas estrangeiros e gerenciamento de projetos, me torna um candidato versátil e apaixonado pelo sucesso. Vamos trabalhar juntos para alcançar nossos objetivos! ♦️✨","rawText":"⛱️⏪⏪ ESP ⏩⏩⛱️ ✈️ Mi trayectoria laboral: ☀️ ¡Soy un profesional talentoso en busca de nuevos retos! ☀️ ✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️ ☕️ Turo (EE. UU.)⛽ (Contratado por ⌨️️️️️️️️ Teleperformance Colombia) ✋ Quality Analyst / Analista de Calidad (Sep 2022 - May 2023) • ☝️ Realicé auditorías exhaustivas para garantizar el cumplimiento de las pautas de calidad. • ✍️ Contribuí en los procesos de calibración interna y externa. • ☎️ Mantuve canales de comunicación efectivos con los supervisores. • ❤️‍ Colaboré con los supervisores para mejorar las habilidades de los agentes y optimizar los resultados del servicio al cliente. • ⛏️ Implementé planes de acción basados en estadísticas de auditoría y resultados de control de calidad. Logros: • ☘️ Generé informes basados en datos con recomendaciones accionables. • ✨️️️ Simplifiqué la gestión de tareas y el seguimiento mediante hojas de Excel eficientes. • ☝️ Desarrollé hojas de revisión para acciones críticas y mejoré la gestión interna. Logro destacado: • ⭐ Ganador del premio TOP STARS en febrero de 2023. ✌️ Representative Agent / Asesor de servicio al cliente (Sep 2021 - Sep 2022) • ⌨️ Brindé soporte al cliente a través de chat y correo electrónico para el mercado de Estados Unidos. • ✅ Mantuve los indicadores clave de rendimiento (KPI) requeridos por el cliente y ofrecí un alto nivel de servicio satisfactorio. • ⚡ Resolví problemas de los clientes y escalé informes cuando fue necesario. • ✍️️ Utilicé herramientas como Zendesk, Kustomer, Guru y Google Sheets para una gestión eficiente de tareas. • ⚕️ Asistí al departamento de calidad en el monitoreo y análisis del impacto en el servicio al cliente. • ☁️ Identifiqué soluciones alternativas para mejorar la experiencia del servicio al cliente. ✨️️️✨️️️✨️️️ ⛵️ JV Asesorías y Consultorías: ⚙️ Director de Sistemas (Jul 2018 - Jun 2021) • ⚙️ Orquesté la gestión de la infraestructura de tecnología de la información de la empresa. • ✍️ Lideré el proceso de implementación de la infraestructura tecnológica. • ⚖️ Establecí políticas y estándares dentro del ámbito de tecnología de la información. • ⛔ Realicé análisis financiero y revisé informes financieros. ✨️️️✨️️️✨️️️ ⛪ Empresa de Acueducto, Alcantarillo y Aseo de Madrid E.S.P.: ⚗️ Practicante de Ing. Química (Sep 2017 - Jan 2018) • ☀️ Apoyé el desarrollo de programas y mejoré los procedimientos administrativos. • ☎️ Creé una base de datos para controlar los suministros químicos. • ⚠️ Monitoreé el equipo operativo para garantizar el cumplimiento de los estándares. ✨️️️✨️️️✨️️️ ⛩️ Universidad de la Sabana: ⚖️ Auxiliar Administrativo - Bienestar de Empleados (Ene 2014 - Jun 2016) • ⌨️ Gestioné bases de datos y mantuve registros precisos, asegurando la integridad de la información y facilitando su acceso para el personal y los departamentos correspondientes. • ☎️ Facilité la gestión de documentos y la comunicación entre departamentos, actuando como enlace para asegurar una comunicación fluida y eficiente. ⚔️ Auxiliar Administrativo - Gestión de Bases de Datos (Sep 2014 - Oct 2014) • ⌨️ Apoyé en actividades de gestión de bases de datos, asegurando la exactitud y actualización de la información registrada. • ☁️ Participé en la generación de informes y análisis de datos para respaldar las decisiones y políticas de recursos humanos. ⛵️ Auxiliar Administrativo - Sesiones Residenciales (Feb 2013) • ⌨️ Brindé soporte logístico durante sesiones virtuales de capacitación. • ⏳ Coordiné horarios, materiales y recursos para eventos exitosos. ⚾ Auxiliar Administrativo - Semana Multicultural (Oct 2012 - Nov 2012) • ⛳ Apoyé en actividades logísticas para eventos culturales. • ⏲️ Coordiné actividades y logística durante la celebración de la Semana Multicultural. • ☕️ Brindé apoyo y asistencia a los participantes durante la Semana Multicultural. ⚓ Auxiliar Administrativo - Dirección de Biblioteca (Oct 2012) • ⛺️ Apoyé en actividades de etiquetado de recursos de la biblioteca. • ☝️ Ayudé en la gestión de inventario de recursos bibliográficos. ⛩️ Clínica de la Universidad de la Sabana: ⚕️ Auxiliar Administrativo (Mar 2012 - Apr 2012) • ⌚ Como asistente administrativo, colaboré en la realización de encuestas de satisfacción del paciente, lo que contribuyó a recopilar información valiosa para mejorar la calidad de la atención médica. • ⌨️️ Gestioné bases de datos para el registro preciso de información de los pacientes, lo que facilitó el acceso a los datos necesarios en el momento adecuado. • ⚓ Apoyé los procesos administrativos del Departamento de Recursos Humanos, lo que incluyó tareas como el mantenimiento de registros y la organización de documentos. ✨ ⛰️️️️️️️️️️️ ✨ ⛰️️️️️️️️️️️ ♦️ ¡Estos son solo algunos de mis roles destacados! Mi sólida formación académica en Ingeniería Química, combinada con certificaciones en idiomas extranjeros y gestión de proyectos, me convierte en un candidato versátil y apasionado por el éxito. ¡Trabajemos juntos para alcanzar nuestras metas! ♦️✨ --------------------------------------------------------------------------------- ⛰️️️️️️️️️️️⏪⏪ ENG ⏩⏩⛰️️️️️️️️️️️ ✈️ My work trajectory: ☀️ I'm a talented professional seeking new challenges! ☀️ ✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️ ☕️ Turo (USA)⛽ (Hired by ⌨️️️️️️️️ Teleperformance Colombia): ✋ Quality Analyst (Sep 2022 - May 2023) • ☝️ Conducted comprehensive audits to ensure adherence to quality guidelines. • ✍️ Contributed to internal and external calibration processes. • ☎️ Maintained effective communication channels with supervisors. • ❤️‍ Collaborated with supervisors to enhance agent skills and optimize customer service outcomes. • ⛏️ Implemented targeted action plans based on audit statistics and QA results. Achievements: • ☘️ Generated data-driven reports with actionable recommendations. • ✨️️️ Streamlined task management and tracking through efficient Excel sheets. • ☝️ Developed review sheets for critical actions and improved internal management. Notable Achievement: • ⭐ Winner of the TOP STARS award in February 2023. ✌️ Representative Agent (Sep 2021 - Sep 2022) • ⌨️ Provided customer support via chat and email for the US market. • ✅ Maintained key performance indicators (KPIs) required by the client and delivered a high level of satisfactory service. • ⚡ Resolved customer issues and escalated reports when necessary. • ✍️️ Utilized tools like Zendesk, Kustomer, Guru, and Google Sheets for efficient task management. • ⚕️ Assisted the quality department in monitoring and analyzing the impact on customer service. • ☁️ Identified alternative solutions to enhance the customer service experience. ✨️️️✨️️️✨️️️ ⛵️ JV Advisory and Consulting Services: ⚙️ Director of Systems (Jul 2018 - Jun 2021) • ⚙️ Orchestrated the management of the company's IT infrastructure. • ✍️ Led the implementation process of the technological infrastructure. • ⚖️ Established policies and standards within the IT domain. • ⛔ Conducted financial analysis and reviewed financial reports. ✨️️️✨️️️✨️️️ ⛪ Water, Sewage and Sanitation Company E.S.P (EAAAM E.S.P).: ⚗️ Chemical Engineering Practitioner (Sep 2017 - Jan 2018) • ☀️ Supported program development and improved administrative procedures. • ☎️ Created a database to control chemical supplies. • ⚠️ Monitored operational equipment to ensure compliance with standards. ✨️️️✨️️️✨️️️ ⛩️ University of La Sabana: ⚖️ Administrative Assistant - Employee Welfare (Jan 2014 - Jun 2016) • ⌨️ Managed databases and maintained accurate records, ensuring information integrity, and facilitating access for staff and corresponding departments. • ☎️ Facilitated document management and communication between departments, acting as a link to ensure smooth and efficient communication. ⚔️ Administrative Assistant - Database Management (Sep 2014 - Oct 2014) • ⌨️ Assisted in database management activities, ensuring accuracy, and updating of recorded information. • ☁️ Participated in report generation and data analysis to support human resources decisions and policies. ⛵️ Administrative Assistant - Residential Sessions (Feb 2013) • ⌨️ Provided logistic support during virtual training sessions. • ⏳ Coordinated schedules, materials, and resources for successful events. ⚾ Administrative Assistant - Multicultural Week (Oct 2012 - Nov 2012) • ⛳ Assisted in logistical activities for cultural events. • ⏲️ Coordinated activities and organization during the celebration of Multicultural Week. • ☕️ Provided support and assistance to participants during Multicultural Week. ⚓ Administrative Assistant - Library Management (Oct 2012) • ⛺️ Assisted in labeling activities of library resources. • ☝️ Supported inventory management of library resources. ⛩️University Clinic of La Sabana: ⚕️ Administrative Assistant (Mar 2012 - Apr 2012) • ⌚ As an administrative assistant, I collaborated in conducting patient satisfaction surveys, which contributed to gathering valuable information to improve the quality of healthcare. • ⌨️️ Managed databases for accurate recording of patient information, facilitating access to necessary data at the right time. • ⚓ Supported administrative processes in the Human Resources Department, including tasks like maintaining records and organizing documents. ✨ ⛰️️️️️️️️️️️ ✨ ⛰️️️️️️️️️️️ ♦️ These are just some of my highlighted roles! My strong academic background in Chemical Engineering, combined with certifications in foreign languages and project management, makes me a versatile candidate passionate about success. Let's work together to achieve our goals! ♦️✨ --------------------------------------------------------------------------------- ☘️️⏪⏪ POR ⏩⏩☘️️ ✈️ Minha trajetória profissional: ☀️ Sou um profissional talentoso em busca de novos desafios! ☀️ ✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️✨️️️️ ☕️ Turo (EUA)⛽ (Contratado pela ⌨️️️️️️️️ Teleperformance Colômbia) ✋ Analista de Qualidade (Set 2022 - Mai 2023) • ☝️ Realizei auditorias abrangentes para garantir a conformidade com as diretrizes de qualidade. • ✍️ Contribuí nos processos de calibração interna e externa. • ☎️ Mantive canais de comunicação eficazes com os supervisores. • ❤️‍ Colaborei com os supervisores para aprimorar as habilidades dos agentes e otimizar os resultados do atendimento ao cliente. • ⛏️ Implementei planos de ação direcionados com base em estatísticas de auditoria e resultados de controle de qualidade. Conquistas: • ☘️ Elaborei relatórios baseados em dados com recomendações acionáveis. • ✨️️️ Simplifiquei a gestão de tarefas e o acompanhamento por meio de planilhas eficientes do Excel. • ☝️ Desenvolvi folhas de revisão para ações críticas e aprimorei a gestão interna. Conquista notável: • ⭐ Vencedor do prêmio TOP STARS em fevereiro de 2023. ✌️ Agente Representativo (Set 2021 - Set 2022) • ⌨️ Forneci suporte ao cliente via chat e e-mail para o mercado dos EUA. • ✅ Mantive indicadores-chave de desempenho (KPIs) exigidos pelo cliente e entreguei um alto nível de serviço satisfatório. • ⚡ Resolvi problemas dos clientes e encaminhei relatórios quando necessário. • ✍️️ Utilizei ferramentas como Zendesk, Kustomer, Guru e Google Sheets para gestão eficiente de tarefas. • ⚕️ Auxiliei o departamento de qualidade no monitoramento e análise do impacto no atendimento ao cliente. • ☁️ Identifiquei soluções alternativas para aprimorar a experiência do serviço ao cliente. ✨️️️✨️️️✨️️️ ⛵️ JV Assessoria e Consultoria: ⚙️ Diretor de Sistemas (Jul 2018 - Jun 2021) • ⚙️ Orquestrei a gestão da infraestrutura de tecnologia da informação da empresa. • ✍️ Liderei o processo de implementação da infraestrutura tecnológica. • ⚖️ Estabeleci políticas e padrões dentro do âmbito de tecnologia da informação. • ⛔ Realizei análise financeira e revisei relatórios financeiros. ✨️️️✨️️️✨️️️ ⛪ Empresa de Água, Esgoto e Saneamento de Madrid E.S.P: ⚗️ Estagiário de Engenharia Química (Set 2017 - Jan 2018) • ☀️ Apoiei o desenvolvimento de programas e aprimorei procedimentos administrativos. • ☎️ Criei um banco de dados para controle de suprimentos químicos. • ⚠️ Monitorei equipamentos operacionais para garantir conformidade com os padrões. ✨️️️✨️️️✨️️️ ⛩️ Universidade de La Sabana: ⚖️ Assistente Administrativo - Bem-estar dos Funcionários (Jan 2014 - Jun 2016) • ⌨️ Gerenciei bancos de dados e mantive registros precisos, garantindo a integridade das informações e facilitando o acesso para a equipe e departamentos correspondentes. • ☎️ Facilitei o gerenciamento de documentos e a comunicação entre departamentos, atuando como elo para garantir uma comunicação fluente e eficiente. ⚔️ Assistente Administrativo - Gerenciamento de Banco de Dados (Set 2014 - Out 2014) • ⌨️ Apoiei atividades de gerenciamento de banco de dados, garantindo a precisão e atualização das informações registradas. • ☁️ Participei da geração de relatórios e análises de dados para apoiar decisões e políticas de recursos humanos. ⛵️ Assistente Administrativo - Sessões Residenciais (Fev 2013) • ⌨️ Forneci suporte logístico durante sessões virtuais de treinamento. • ⏳ Coordenei horários, materiais e recursos para eventos bem-sucedidos. ⚾ Assistente Administrativo - Semana Multicultural (Out 2012 - Nov 2012) • ⛳ Apoiei atividades logísticas para eventos culturais. • ⏲️ Coordenei atividades e logística durante a celebração da Semana Multicultural. • ☕️ Forneci suporte e assistência aos participantes durante a Semana Multicultural. ⚓ Assistente Administrativo - Gerenciamento de Biblioteca (Out 2012) • ⛺️ Apoiei atividades de etiquetagem de recursos da biblioteca. • ☝️ Auxiliei no gerenciamento de inventário de recursos bibliográficos. ⛩️ Clínica da Universidade de La Sabana: ⚕️ Assistente Administrativo (Mar 2012 - Abr 2012) • ⌚ Como assistente administrativo, colaborei na realização de pesquisas de satisfação do paciente, contribuindo para coletar informações valiosas para melhorar a qualidade da assistência médica. • ⌨️️ Gerenciei bancos de dados para o registro preciso das informações dos pacientes, facilitando o acesso aos dados necessários no momento adequado. • ⚓ Apoiei os processos administrativos do Departamento de Recursos Humanos, incluindo tarefas como manutenção de registros e organização de documentos. ✨ ⛰️️️️️️️️️️️ ✨ ⛰️️️️️️️️️️️ ♦️ Estes são apenas alguns dos meus papéis destacados! 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