Sara B. P. freelancer experto en Escritura sustituta, Traducción al Español, Traducción al Inglés

Sara B. P.

Translation and writing, my passion

0 / 5

El Salvador

Redacción y Traducción

Sobre mí
I am a dynamic and hardworker person with strong bilingual english-spanish communication skills, 6 years of experience in customer service, social media, translation and interpretation and educational-teaching areas who loves to work with people of different nationalities and cultures.
I am currently working as an english and spanish teacher online and in an international Academy of languages where I do translation as well.
I´m always willing to work in any of the areas mentioned.
Historia laboral
Translator, English and Spanish teacher, basic-intermediate-advanced levels, including TOIC preparation and Kids levels.
            Academia Europea  2014-2016

•    Teaching and tutoring English and Spanish as second languages.
•    Classroom management.
•    Delivering lessons to a range of classes and age groups.
•    Marking and providing appropriate feedback on oral and written work.
*Documents tranlation.

Costumer care representative via email, chat and phone calls.
              Telus International  (Canadian account) 2011-2014

•    Resolving  product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•    Attracting potential customers by answering product and service questions; suggesting information about products and services.
•    Recording customer´s account information.
•    Maintaining customer records by updating account information.

Costumer support Agent
            Benson Communications  2009-2010

•    Managing large amounts of incoming calls and customer inquiries.
•    Identifying and assessing customers’ needs to achieve satisfaction.
•    Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
•    Keeping records of customer interactions, process customer accounts and file documents.
•    Follow communication procedures, guidelines and policies.

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