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Balcarce 340, Ciudad de Bs. As.
Eurotechsupport.fr@palm.com
SOPORTE TÉCNICO PALM EMEA PARA FRANCIA

Fecha de Ingreso: 14/10/2008
Fecha de egreso: 10/09/2010

Puesto Ocupado: Mentor (Supervisor)

Características del Puesto Ocupado:

* Dirigir y Organizar al equipo encargado del Soporte Técnico para Francia.
* Verificar que los agentes cumplan con los requerimientos de Calidad para brindar satisfacción al cliente.
* Entrenar a los agentes en los aspectos técnicos de los productos.
* Realizar devoluciones de Calidad a los agentes con el objeto de mejorar las métricas del soporte.
* Corroborar los estándares de Calidad por medio de escuchas telefónicas de los agentes (buena pronunciación, respuestas claras y precisas, capacidad para detectar problemas técnicos, troubleshooting adecuado).
* Revisión y lectura de los chats en francés de los agentes para determinar aspectos a mejorar (ortografía, gramática, puntuación, empleo de los aspectos formales de la lengua).
* Seguimiento, mes a mes, de las métricas de profesionalismo.
* Reportes de Presentismo, Productividad y Calidad.
* Seguimiento de todos y cada uno de los casos generados por el equipo del soporte técnico a fin de garantizar un servicio de calidad y confianza.

2) LABORATORIOS FRESENIUS KABI S.A.
Av. Cabildo 2677 10º piso
Teléfono: (011)5093-9000
Licitaciones-fk@fresenius-kabi.com.ar
Puesto Ocupado: Analista de Licitaciones Médicas

Fecha de Ingreso: 15/09/2010
Fecha de egreso: 30/09/2015

Características del Puesto Ocupado:

* Visitar las diversas páginas Web de las instituciones médicas (hospitales) que dependen de: -Ministerio de Salud de la Provincia de Buenos Aires
-Ciudad Autónoma de Buenos Aires
-Los distintos municipios del Conurbano bonaerense
-S.A.M.O.
-Estado Nacional
-Ministerio de Salud de la Nación
-Oficina Nacional de Contrataciones
con el objeto de realizar una búsqueda detallada de
los llamados a Licitaciones.
* Determinar, por la descripción de la composición química, si lo solicitado por el hospital corresponde a alguno de los productos fabricados por el laboratorio.
* Contactar a los responsables de las delegaciones del interior del país (Salta, Tucumán, Jujuy, Chaco, Santa Fe, Rosario, La Pampa, Mendoza, Neuquén) a fin de avisarles sobre futuras licitaciones.
* Llevar un control periódico de los vencimientos de la diferente documentación requerida por las instituciones para dar validez a las propuestas del laboratorio.
* Tramitar certificados y legalizaciones de documentación ante los Escribanos y Colegios de Abogados pertinentes.
* Llevar un registro (comparativas) de todos los productos ofertados por la competencia.
* Realizar cuadros e informes con las comparativas obtenidas.
* Mantener el archivo de Instituciones en óptimas condiciones con el objeto de poder llevar un examen cronológico de cada expediente.
* Responder a mejoras de oferta y mantenimientos de oferta solicitados por diversas instituciones médicas.
* Responder a solicitudes o pedidos de cotización.
* Ingresar todas las variables de una operación en el sistema (carga de presupuestos, de comparativas, de órdenes de compra, de preadjudicaciones, de adjudicaciones, de impugnaciones, de nuevos artículos de la competencia, de nuevos artículos nuestros).
* Mantener un contacto continuo con las ejecutivas de venta (visitadoras médicas) con el objeto de brindarles toda la información requerida para concretar nuevas operaciones exitosas.
* Realizar una evaluación continua de la documentación solicitada por las autoridades contratantes para participar de los llamados a licitaciones.
* Realización de diversos tipos de informes: sobre productos, precios de la","rawText":"1) NEXT ARGENTINA S.A. (PALM FRANCIA) Balcarce 340, Ciudad de Bs. As. Eurotechsupport.fr@palm.com SOPORTE TÉCNICO PALM EMEA PARA FRANCIA Fecha de Ingreso: 14/10/2008 Fecha de egreso: 10/09/2010 Puesto Ocupado: Mentor (Supervisor) Características del Puesto Ocupado: * Dirigir y Organizar al equipo encargado del Soporte Técnico para Francia. * Verificar que los agentes cumplan con los requerimientos de Calidad para brindar satisfacción al cliente. * Entrenar a los agentes en los aspectos técnicos de los productos. * Realizar devoluciones de Calidad a los agentes con el objeto de mejorar las métricas del soporte. * Corroborar los estándares de Calidad por medio de escuchas telefónicas de los agentes (buena pronunciación, respuestas claras y precisas, capacidad para detectar problemas técnicos, troubleshooting adecuado). * Revisión y lectura de los chats en francés de los agentes para determinar aspectos a mejorar (ortografía, gramática, puntuación, empleo de los aspectos formales de la lengua). * Seguimiento, mes a mes, de las métricas de profesionalismo. * Reportes de Presentismo, Productividad y Calidad. * Seguimiento de todos y cada uno de los casos generados por el equipo del soporte técnico a fin de garantizar un servicio de calidad y confianza. 2) LABORATORIOS FRESENIUS KABI S.A. Av. Cabildo 2677 10º piso Teléfono: (011)5093-9000 Licitaciones-fk@fresenius-kabi.com.ar Puesto Ocupado: Analista de Licitaciones Médicas Fecha de Ingreso: 15/09/2010 Fecha de egreso: 30/09/2015 Características del Puesto Ocupado: * Visitar las diversas páginas Web de las instituciones médicas (hospitales) que dependen de: -Ministerio de Salud de la Provincia de Buenos Aires -Ciudad Autónoma de Buenos Aires -Los distintos municipios del Conurbano bonaerense -S.A.M.O. -Estado Nacional -Ministerio de Salud de la Nación -Oficina Nacional de Contrataciones con el objeto de realizar una búsqueda detallada de los llamados a Licitaciones. * Determinar, por la descripción de la composición química, si lo solicitado por el hospital corresponde a alguno de los productos fabricados por el laboratorio. * Contactar a los responsables de las delegaciones del interior del país (Salta, Tucumán, Jujuy, Chaco, Santa Fe, Rosario, La Pampa, Mendoza, Neuquén) a fin de avisarles sobre futuras licitaciones. * Llevar un control periódico de los vencimientos de la diferente documentación requerida por las instituciones para dar validez a las propuestas del laboratorio. * Tramitar certificados y legalizaciones de documentación ante los Escribanos y Colegios de Abogados pertinentes. * Llevar un registro (comparativas) de todos los productos ofertados por la competencia. * Realizar cuadros e informes con las comparativas obtenidas. * Mantener el archivo de Instituciones en óptimas condiciones con el objeto de poder llevar un examen cronológico de cada expediente. * Responder a mejoras de oferta y mantenimientos de oferta solicitados por diversas instituciones médicas. * Responder a solicitudes o pedidos de cotización. * Ingresar todas las variables de una operación en el sistema (carga de presupuestos, de comparativas, de órdenes de compra, de preadjudicaciones, de adjudicaciones, de impugnaciones, de nuevos artículos de la competencia, de nuevos artículos nuestros). * Mantener un contacto continuo con las ejecutivas de venta (visitadoras médicas) con el objeto de brindarles toda la información requerida para concretar nuevas operaciones exitosas. * Realizar una evaluación continua de la documentación solicitada por las autoridades contratantes para participar de los llamados a licitaciones. * Realización de diversos tipos de informes: sobre productos, precios de la","canEdit":false,"editUrl":"https://www.workana.com/freelancer/1e8d5f3fd398e4ae6b9945d3e2d25a42/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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