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Julio 2014 – Noviembre 2014
IT Manager

Administracion del Area de IT para Mexico y USA
Administracion Sitios Web
Administrador de Social Media
Soporte Local y remoto para USA
Administracion CRM Sugar

Ciena Comunications
Diciembre 2012 - Febrero 2014
IT Global Analyst

Administracion de IT en Oficinas de Guadalajara y Ciudad de México .
Desarrollo de Plan para mejora continua del servicio .
Implementación VoIP PBX Avaya One X.
DOF Implementación y Operaciones de TI Líder de Soporte.
Administración ITVN
Soporte de TI para todo México y CALA .
Preparación HW para envíos en México y CALA .
Punto de Contacto de IT con USA.

TP- Link Technologies
Diciembre 2011 - Junio 2012
IT Support Manager México C & LA

Gerencia de Área de TI
Soporte de TI para México , América Latina y España
Equipo de Soporte de Ventas
PBX Implementación
VPN Implementación
Implementación de Infraestructura del Sistema Eléctrico con Respaldo
Homologación de Dispositivos TP -Link para Telmex , Axtel & Claro
Administración de sitios Web ERP
Soporte HD México y LA Equipo Interno y Usuarios Externos
IT & Telecom Project Leader para México y C & LA

Cegedim Relationship Management
Febrero 2009 - Septiembre 2011
Supervisor de Infraestructura y Tecnológia

Implementación Global del Proyecto PBX y Administración para 89 clientes externos y 250 usuarios internos
Proyecto de Migración en el nuevo dominio CGDM - NCSA
Administracion de VPN y Correo.
Administración de la Infraestructura de TI para CRM , CCLA , CSD México y C & LA
Mejora en SLA
Soporte a Ventas
Licencias y Gobernabilidad de Software para C & LA de acuerdo con los procedimientos CGEIT .
BES Soporte para usuarios finales y Administración en C & LA
Red y TI Reorganización Infraestructura
PBX Avaya Administración Interna y para 89 clientes externos
Key Holder de Proyectos
A cargo del equipo de TI y proveedores externos
Trabajando directamente con los equipos Globales de TI de Chesapeake y Francia.
Sitio y Reorganización Infraestructura Eléctrica también 2 pisos nuevos
Hardware Barrio Gestión PDA área encargada de Instalaciones de Clientes
Administración del centro de datos en México y para la C & LA 30 Servidores, Switches y Routers 90 y CCTV .
Administrador Equipo SNET para recibir ITVN (Interactive Television Network )
Administración de Contratos con Proveedores

Tavistock Puma
Febrero 2007-Enero 2009
Proyect Leader

Encargado del VPN de Puma Ciudad de México
Administrador de Lotus Domino y PID para México
Enlace directo con la TI Alemania
Soporte técnico para Sede de Puma
Administración de bases de datos de informes a la base de CLA en Chile
Administración y actualización de servidores IBM con SO Linux Suse
Titular de la clave para la implantación de ERP Microsiga Protheus
Soporte Usuarios Finales

Telvista Verizon
Julio 2006-Enero 2007
Supervisor de Contacto Agentes - L1 negocios DSL y Fibra

Soporte a usuarios de América del Norte en l conexiones DSL Y de Fibra inalámbricas y por cable tanto al usuario final como Empresas .
Actualizaciones de la velocidad, configuraciones de VPN, servicios de prueba de velocidad y mejoras para el hogar en instalaciones de fibra óptica.

Ingram Micro
Enero 2006 - Junio 2006
Sales Specialist - Sony Vaio

A cargo de las ventas directas al canal primario de distribución.
Negociación de volumen y las condiciones comerciales con los principales distribuidores.
Planificación e implementación de estrategias comerciales para obtener un incremento de la participación de la marca.

Cablemás CRC Playa del Carmen
Diciembre 2004 - Mayo 2005
Líder de Proyecto de Instalación DSL Sitio

Gerente de soporte de instalación de DSL para Playa del Carmen y la Riviera Maya
Gestor de informes de incidentes
Servicio de asistencia 24 horas
Soporte a Clientes VIP.

Mayan Resorts EGT Riviera Maya
Septiembre 2003 - Septiembre 2004
Coordinador de Sistemas y Telecomunicaciones

A cargo del área de sistemas . Voz de infraestructura y aplicaciones de servidor Telecom y datos.
Contratos y Administración con proveedores.
Implementación de ERP Enkontrol
Soporte a Usuarios Constructora Ventas y Campo de Golf.

NCR de México
Julio 2000 - Abril 2003
Consultor de Tecnología – CLA Help Desk

Reportando directo a EE.UU. y Canadá .
Administracion de LAN y E -mail NCR en Oficina Central de México.
Soporte a Sucursales ( León, Monterrey , Guadalajara y Tijuana).
Soporte a equipos de comunicación : routers, switches, hubs , etc.7
Trainer de MS Windows NT 4.0, MS Exchange 5.5 , MS .
SMS 1.2 y MP RAS administración y soporte 3.02 Servidores UNIX.
Administrador Equipo SNET para recibir ITVN (Interactive Television Network )
Trabajando en conjunto con los equipos globales de implementación de NCR Corporation con Windows 2000 , XP Server y Professional, MS Exchange 5.5, Microsoft NT 4.0
Soporte , SMS 2.1 , herramientas de automatización de Office (MS Office, McAfee, EPO , etc ), LAN - WAN Conectividad e interna y Aplicaciones .
Encargado de Licencias y Software.
Trabajando como soporte de segundo nivel en E -mail , MS Windows NT Server 4.0 y Comunicaciones para los Usuarios de CLA : Colombia , Argentina , Chile , México, Perú , Panamá, Puerto Rico y El Salvador.

Corporativo Palacio de Hierro
Septiembre 1997 - Julio 2000
Analista de Sistemas

Administración de IT para Sucursal Satélite y Liquidaciones vía remota ,
Mantenimiento del Sistema de tienda 300 tpv ' s incluyendo Portátiles CPU ' s y Racks De Comunicaciones.
Apoyo a la Dirección de Operaciones de Crédito.
Soporte Telecom y Sistemas
Implementación de Sistemas en Tienda Nueva.
Implementacion de ERP Store Flow Corte Ingles.
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