IAM Cloud Pvt. Ltd, Hyderabad August 2016- Present
Technical Support Engineer
Working and Troubleshooting of O365 clients.
Working on FIM & MIM servers for user provisioning and deprovisioning.
Users & Groups auto-provision to Active Directory from FIM & MIM.
Password management, and user provisioning from FIM & MIM
User Access Provisioning process and User access modification process
User Termination / De-Provisioning Process
Manage Inbound & outbound Synchronization rule from FIM & MIM Servers.
Creating of new MA’s in FIM and MIM.
Running Manual Delta\Full Sync of FIM through PS scripts.
Day to day troubleshooting and investigation of incidents.
Respond to escalations from Level 1 team.
Basic troubleshooting of IAM System.
Working on federating applications and Single Sign On.
Configuring and Troubleshooting of Cloud Storage applications like CDM and OneDrive.
Working on queries using SQL Management Studio.
Working on ADFS Server and Synchronisation services.
Working on Windows azure PowerShell and AD PowerShell.
Providing On-Call Tech-Support to US and UK Customers.
Installing and Troubleshooting of LAN & WAN Systems.
Configuring and Troubleshooting MS- Outlook.
Adding PC’s, Laptops and Desktops in Domain.
Managing and updating Helpdesk ticketing tool and ensuring closure within the SLA.
Maintaining documentation and process for supported systems and applications.
Asset Management - Helped infrastructure team to Manage Leased Assets.
Providing Support and Training to New Joiners.
AVI Technologies Pvt. Ltd, Aurangabad (Part time) November 2014- August 2016
System Admin (Windows)
Installed, configured and administering Microsoft Windows systems.
Installing, Configured and maintaining voice calling software called Xlite.
User Support - Monitor and trouble shoot system performance and user related issues. Provide support to users to resolve their day-to-day issues related to OS, E-mail, Account issues, hardware etc.
Installed, configured and Maintained LAN & WAN Systems.
Handling Biometric Employee Access, Attendance software and Hardware.
Maintaining and upgrading systems and software as per requirement.
Installing and Troubleshooting of MS- Outlook.
Handling and maintaining of server room.
Installing, Configuring and Monitoring of Security CCTV Surveillance.
Installing and configuring of printer.
Performing system maintenance on weekly basis.
Sysnet global technologies Pvt Ltd, Aurangabad July 2014 – February 2016
Customer Support Engineer
Managed and worked on various clients of IBM, Acer, Lenovo & HP.
Clients like in Banking Sectors SBH, SBI, Bank of Maharashtra, Bank of Baroda, and Manappuram finance ltd and so on.
Installed, and supported 100+ Desktops, Laptops, Network Devices, and Computer Peripherals with the team
User Support - Monitor and trouble shoot system performance, server and user related issues. Provide support to users to resolve their day-to-day issues related to OS, E-mail, Account issues, hardware etc.
Installing and troubleshooting of Server 2008 and Desktops machine for banking sectors, taking backups of user’s files, profiles, Outlook, Taking PC’s in Domain.
Knowledge of various banking IT domains Infrastructures.
Installing & Configuring of Line printers, Passbook Printers, Laser jet printers, Networks printers and dot metrics printers.
Installing and Troubleshooting of Cisco routers in Manappuram Project.
Installing, Configuring and Troubleshooting of Acer Xenon Server Performance issues.
Installing and maintaining of POS machines, POS printers, POS keyboard, Hand Scanner and Card Printers of Walmart Store.
Configuring and Troubleshooting of Hardware and OS related issues of Laptops, Tablets and Desktops of Lenovo Customers.
Installing and configuring of ADSL routers, LAN Systems and antivirus.
Installing of Desktops and printers of HP clients and Making recovery of OS Partitions.
Configuring and implementing of LAN and WAN systems in Various Sectors.
Implementing of ghosting tools for large number of Pc’s to get ready in less time.
Worked single handed on Reliance JIO 4g project for implementing of cisco routers, Cisco wireless access points, Cabling and Network rack maintaining.
Managed DHCP, DNS & IP Address configuration across the server and desktops of banking sectors.
Taking care of IT assets for new branch openings and providing Onsite support to all our clients.
Support & Training - Provided necessary help / assistance to junior engineers / Telephonic Support Personal to resolve day-to-day issues.
Zenon Systems Pvt. Ltd, Pune May 2012 - September 2013
Responsible for managing the Nagpur location branch which includes 3+ service engineers.
Handling 5 district places service calls.
Assigning calls to service engineers and ensuring the closure with in the time.
Installing and Configuring of both hardware & Software of security biometric machines.
Managing of the Production of Biometric machines.
Enrolling and maintaining 250+ users in biometric machines.
Created standard operating procedures and process documents for training off shore resources.
Giving training to end users for Operating the biometric software and hardware.
Installations of new LAN systems to communicate with biometric machines
Configuring of GPRS Web based biometric machines and Users.
Installation of New desktops, Laptops, and Printers in a Private banking sectors
Adding biometric machine to online software server.
Making documentation for users to easily understand the working of Biometric machines.
Impossible Solutions, Aurangabad June 2011 - April 2012
Responsible for Support to clients like Hospitals, Hotels, Home users, Internet cafes and so on.
User Support - Monitor and trouble shoot system performance, server and user related issues.
Provide support to users to resolve their day-to-day issues related to OS, E-mail, Account issues, hardware, printers etc.
Installing, configuring and troubleshooting Laptops hardware, Drivers and OS related issues.
Worked on project of Bank of Maharashtra which includes adding systems in domain, taking users backups, backup of MS- Outlook, configuring of line printers, Passbook Printers and Laser jet, making a documentation of work done at the end of the day.
Installing and configuring of Firewall and access point for making internet coupon system in hotels.
Installing and configuring of server 2008 and thin clients in hospitals.
Installing and configuring of Biometric attendance systems in Printing press for employees.
Installing and configuring of ADSL routers and LAN Systems, Antivirus for Internet cafes.