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Marzo 2012 – Febrero 2014
Visión Tecnológica
Soluciones de Soporte técnico de 1ro y 2do nivel a software y hardware, configuración de equipos de trabajo para uso de personal de la empresa, Monitoreo y seguimiento del buen funcionamiento de la conectividad y seguridad de la empresa wifi, puertos, servicios de voz/datos.
Interpretación de manuales e información técnica, asesoría a los trabajadores de la empresa para el buen uso de los equipos.
Apoyo al Proyecto Actas Homologadas
Mayo 2014 - Octubre 2014
Petróleos Mexicanos (PEMEX) - México D.F
Apoyo en la creación de una aplicación Web para el seguimiento de las Actas Homologadas de Petróleos Mexicanos.
Creación del Portal SICAM
Octubre 2014 – Febrero 2015 México D.F
Creación e Implementación del portal SICAM (Sistema Institucional de Capacitación Modular) de Petróleos Mexicanos, su objetivo es impartir los conocimientos y Habilidades de cada puesto por medio de un Portal Web el cual ya está en funcionamiento.
Coordinador Operador de Sala de Monitoreo
Febrero 2015 - Febrero 2016 México D.F
Protexia 360
Manejo de información confidencial, Respuesta a emergencias y crisis con activación del sistema de respuesta, interna y externa.
Captura de datos de los incidentes siguiendo los protocolos y procedimientos internos.
Análisis de imágenes de reconocimiento facial con software especializado, reconocimiento de conductas sospechosas y seguimiento a personal interno.
Mesa de Servicio
Marzo 2016 - Julio 2017 México D.F
CONADE (Comisión Nacional del Deporte)
Atención a los reportes solicitados por el cliente, generación de reportes de gestión del servicio, Mantener actualizado en el Sistema de Gestión la información de cumplimiento de los ANS y cada uno de los
avances en la solución de casos activos, Controlar y mantener actualizados los inventarios de hardware, software de toda la plataforma TI del Cliente,
Controlar el suministro, instalación, gestión y actualización de las licencias de antivirus para cada equipo en el proyecto. Con las características que permita cumplir con los ANS acordados.
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