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As a highly patient, motivated andentrepreneur person since a very young age, I have proven record of accomplishments on the tasks assigned, providing exemplary levels of service to a broad range of clients, including VIP and high profile individuals. Being a good listener allows focusing on every little details that changes what is common and boring, to what is unique and amazing.

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Location: Caracas, Venezuela.
Title: Salesman.

Duties: Customer Service. Sports Cloth and accessories selling. Cashiering and Billing.
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2011- 2013 GARDEN SUITES HOTEL.
Location: Caracas, Venezuela
Title: Receptionist.

Duties: Guest Services Front Desk. Process reservations by telephone or e-mail. Nighttime Auditor. Cashiering & Billing. Concierge.
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2014 (Current) CAYENA CARACAS, By “THE LEADING HOTELS OF THE WORLD”
Location: Caracas, Venezuela.
Title: Reservations & Telephone Agent.

Duties: Process reservations by telephone, e-mail. Booking verification through lhw.com and booking.com, in order to be charged. Determine room rates based of the selling tactics of the hotel. Process cancellations or modifications, and promptly giving this information to Front Desk. E-mail support to public, such as In House Guests. Luxury Airport Shuttle coordination (Pick up & Drop Off). Audit reservations created during the day. Awareness of all Front Desk procedures for any
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