Tucuman BBS: Communication and Marketing Area Manager
Development and execution of a strategic communication plans for both the Internal (almost 20 employees + Management) and the External Customer (over 3 thousand clients) that helped to create an established system for the transmission of messages in terms of media, formats, frequencies etc.
Social Network Management (Facebook), occasional media management, for external client.
Monitoring of telephone support, which helped to improve the amount of calls answered by 11% after the second report, and with a sustained monthly growth of between 2 and 3%.
Creation, modification and updating of internal processes within the different areas of the company. Standardization of six processes in the last year.
Development of new commercial products and three prices update during 2015.
Publix Supermarket: Work & Travel
It allowed me to improve my English and experience a different culture to ours, working and living with many people from different sides of the world who are participating in the program during a three month period.
Learned a new perspective on Customer Service where it's understood as a passion for helping people, a sense of humility, high standards, and great attention to detail.
Rolcar SA: Marketing Assistant
Development and implementation of an online communication plan consisting on the update of the company website and the incursion on Social Media (Facebook).
Assistance to the Area Manager promoting different company related services and products. Events and clients management.