More than 9 years experience with customer support and STS/ISC related processes: dealing with internal customers located in United States and Canada. Experienced in TSS and ITS pricing methods and tools, dedicated to drive the team to achieve and deliver high value proposals. Skilled with logistics and billing methods for SO contracts and project management methods. Experience with process transitions, development of new methods for processes, procedures and business controls. High skilled in BRIO, Lotus Symphony, Excel and Word to apply automation methods, development and application of administrative reports, process improvements including time saving, accuracy increase, cost saving, cost avoidance and productivity.