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IT Performance - Strategic Consulting

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Brasil

Finanzas y Administración

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Posición del perfil: Iron

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Sobre mí

Nineteen years of career developed in national and multinational companies, with focus on results and productive efficiency of the business. Solid experience in structuring and restructuring of technology environments, projects implementation and technologies applied to business. Responsible in Brazil for the management and implementation of projects and global initiatives in the area of Information Technology, such as: Telecom, Database and Datacenter. Preparation and execution of 5 years IT Corporate Strategic Planning.Technical feasibility analysis and total cost of ownership (TCO) in order to understand needs and offer relevant solutions to the business.
Sound experience in IT professionalization area, implementing good management practices policies and tools (ITIL, COBIT, PMI, 6SIGMA, Routine Management, Visible Management)..Implementation of incident management tools (GLPI), inventory, problems and changes, increasing control, reducing time spent in users support and increasing customers satisfaction. Planning and budget management (OPEX/CAPEX) linked to the needs and strategic plans of each business area of the company reaching an actual saving of 8% and 12% in 2012 and 2013 respectively. Creation of performance and visible management indicators for statistical follow-up on services and problems registered, searching for definitive solutions for the problems and consequent improvement of the quality of the services.

Historia laboral

* INDEPENDENT CONSULTANT AND COACH (Information Technology and Services): Consulting in management, structuring, restructuring and professionalization of the IT area.
Strategic planning and alignment of IT with the business strategies of the company, budget management, analysis and adequacy of operational costs and expenses (OPEX) and investment (CAPEX), cost savings in telecommunications, telephony and services. Management of complex projects and organizational changes management, implementation of process-based management and performance indicators. Operational and services excellence, standardization, implementation of best practices and methodologies (PMI, 6SIGMA, Routines, ITIL, COBIT).  Executive coaching for top and middle management, business coaching. Tailor made in-company trainings, according to the organizations’ needs.