Edwin Z. freelancer experto en Ventas, Business Coaching

Edwin Z.

Transformational Thouht Leader

0 / 5

Costa Rica
Valor hora:


Marketing Digital

Habilidades (Máximo: 3)
Sobre mí
I have over 18-years of experience in the services industry, with track record handling management, operational, commercial and regional roles for North and Latin America.

My experience covers business process outsourcing, shared services, help desk as well as human personal and professional development; I am a certified human relations and sales consultant/trainer with over 15 years of experience working for Dale Carnegie Institute, John Maxwell Group and independently.

I have supported, implemented and/or managed different Lines of Business such as: Financial, Technical Support, Customer Service, Consumer Banking, Business Banking, Credit Card Telemarketing, Debt Collections, Customer Service, Consumer Loan Services, Sales, Corporate Sales, Healthcare, Collections, as well as Social Media Solutions.
Historia laboral
* VMware (Computer Software): In my current  role, I lead a group of 30 analysts that support the renewals sales organization worldwide from an world class back office operation based in Costa Rica.

With 2 team supervisors in my group, We drive and manage this operation with the highest sense of urgency, quality, and speed, constantly over delivering the productivity and quality targets , this while maintaining a solid, motivated and well balance work-life balance for the team.

For the past three quarters and after achieving a performing state, we have been able to over deliver on our quarterly KPIs, and driving efficiencies gradually, that contribute to having a leaner, meaner operation.

I am also the Global Escalations POC, responsible for ensuring global alignment with escalations management and resolution, engaging and enabling the resources in different location and departments  to drive escalations to a satisfactory and viable solution.

I designed, implemented and managed the global incentive program which has contributed to: the implementation and stabilization of the organization initially, and to drive performance up, challenging status quo which impacted and helped us drive directly the efficiency gains that we made quarter after quarter since we started in Jan 2015.

I contributed and drove the initial operational excellence frame work that enabled a particular lift and shift implementation of the operation that was brought back to VMW from a outsourcing vendor.

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