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I have worked with companies in Mexico, Peru, and Spain, where I developed and optimized websites with SEO best practices, managed social media campaigns, and created content tailored to target audiences. My work has contributed to improving brand positioning and customer interaction.

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¡Hola! Me llamo Shaine Muñoz y soy especialista en marketing digital con una sólida trayectoria en creación de contenido, estrategias SEO y gestión de redes sociales. Ayudo a las empresas a aumentar su visibilidad, engagement y conversiones online mediante estrategias digitales creativas y basadas en datos.

He trabajado con empresas en México, Perú y España, donde desarrollé y optimicé sitios web con las mejores prácticas de SEO, gestioné campañas en redes sociales y creé contenido adaptado a mi público objetivo. Mi trabajo ha contribuido a mejorar el posicionamiento de marca y la interacción con los clientes.

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September 2018 – February 2024 (6 years 5 months) | Santo Domingo, Dominican Republic
Provided customer service, processed sales center requests, entered, and followed up on placed orders.
Completed requests once delivered to the end client.
Maintained active communication with sales channels.
Managed product returns.
This role allowed me to strengthen my skills in customer service, attention to detail, and teamwork. I also gained experience using various systems such as CRM and Excel.

Commission Analyst (Temporary)
May 2023 – August 2023 (4 months) | Dominican Republic
Analyzed and applied commissions based on sales, ensuring accurate accounting of each transaction.
Validated goals achieved by managers and executives to guarantee fair assignment of commissions.
Verified sales made by executives and distributors, applying corresponding commissions.
Maintained clear and effective communication with managers and executives regarding commission status and discrepancies.

Digital Marketing Specialist – Global Commerce Media GmbH (Internship Program)
October 2023 – January 2024 (4 months) | Spain
Performed SEO optimization and wrote blog articles.
Applied strategic and analytical thinking to improve content visibility.
Developed and restructured digital content for better engagement.
Strengthened communication and market research skills.

Professional Online Seller (Amazon Prime FBA)
December 2019 – July 2023 (3 years 8 months) | United States, Canada & Mexico
Managed online sales through Amazon FBA program.
Researched products and identified new sales opportunities.
Conducted market analysis to understand customer needs and trends.
This experience helped me build strong skills in sales, data analysis, and inventory management while mastering Amazon’s systems.

Customer Service & Sales Representative – Viva Dominicana Alexander Cell
February 2011 – April 2013 (2 years 3 months) | Dominican Republic
Provided high-quality customer service, resolving issues and meeting client needs.
Performed mobile and residential phone sales using effective techniques.
Handled petty cash and invoice collections.
Updated product and inventory data.
Organized and maintained documentation.
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