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•    User research and customer painpoints tracking to ideate customer-centered product improvements and enhancements.
•    Go to person for the Tech team and Commercial team for product requirement writing, sprint planning and on time delivery of all content and interface design.
•    Train our customer service team on new features and product usage.
•    Supervise all customer touchpoints for relevant feedback.
•    Internal and regional process optimization.

BEPOTS - Co-founder & COO
Start up focused on stopping unlimited consumption by raising awareness about the waste problem around the world and educating our community about recycling and conscious consumerism.
•    Industry research, recycling processes analysis and technologies availability of the key players in Buenos Aires.
•    Webapp conception and development to help people identify sustainable packagings gathering the information of more than 5000 products on market.
•    Established partnerships with other local companies and groups pushing sustainability as a way of life
•    Pivoted project and launched a cool MVP to validate our new hypothesis where people could published their unwanted goods and exchange them for rewards.
•    Planned a product pivot and executed the development of a peer-to-peer rental services platform for goods using a lean approach and agile methodology to work with the design and engineering team assigned to the project.

As a whole, my key responsibilities were product creation, customer satisfaction and project management.

IDEAME - Co-founder & COO
•    Managed the overall strategic and operational responsibility of the company, reporting directly to the Board of Directors. I also oversaw legal and financial aspects of the company and industry.
•    Focused on product development and customer success
•    Trained, coached and managed the regional team in our 4 offices (Argentina, Chile, Mexico and Brazil)
•    Created, planned and managed corporate projects according to the company’s goals and funding such as “Transformadora Ciel” for The Coca Cola Company in Mexico (a whitelabel crowdfunding platform with matching funds provided by Ciel for project in the design, environment and social impact categories) and “Un click, un peso” for Movistar Argentina (the telco’s community voted for the projects they liked the most and the company helped fund them).
•    Took part in the acquisition process of the brazilian crowdfunding platform Movere and led the platform migration with the local and engineering team.
•    With customer success in mind and data analysis, I led a product re-design that doubled our conversion rate in a month and designed features that boosted automation and self-service tools for creators providing the CRM team for additional time to scout for more projects.

At first, I joined the founding team as the CRM responsible for planning, successful execution and follow up for a diverse range of customer retention campaigns. As my key activities, I:
•    Defined and implemented our customer service policy, as well as managed and trained every local team on specific country policies regarding legal aspects and payment methods.
•    Handled face-to-face inquiries from customers. Investigated and solved customer complaints and major incidents, issuing refunds and compensations according to a specific analysis on each case.
•    Created and retained customer loyalty and preference by establishing state of the art customer relations, planning and developing customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of services to the customer.
•    Designed processes and information for product guidelines to share with our customers.","rawText":"AFLUENTA - UX Manager • User research and customer painpoints tracking to ideate customer-centered product improvements and enhancements. • Go to person for the Tech team and Commercial team for product requirement writing, sprint planning and on time delivery of all content and interface design. • Train our customer service team on new features and product usage. • Supervise all customer touchpoints for relevant feedback. • Internal and regional process optimization. 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As a whole, my key responsibilities were product creation, customer satisfaction and project management. IDEAME - Co-founder & COO • Managed the overall strategic and operational responsibility of the company, reporting directly to the Board of Directors. I also oversaw legal and financial aspects of the company and industry. • Focused on product development and customer success • Trained, coached and managed the regional team in our 4 offices (Argentina, Chile, Mexico and Brazil) • Created, planned and managed corporate projects according to the company’s goals and funding such as “Transformadora Ciel” for The Coca Cola Company in Mexico (a whitelabel crowdfunding platform with matching funds provided by Ciel for project in the design, environment and social impact categories) and “Un click, un peso” for Movistar Argentina (the telco’s community voted for the projects they liked the most and the company helped fund them). • Took part in the acquisition process of the brazilian crowdfunding platform Movere and led the platform migration with the local and engineering team. • With customer success in mind and data analysis, I led a product re-design that doubled our conversion rate in a month and designed features that boosted automation and self-service tools for creators providing the CRM team for additional time to scout for more projects. 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Investigated and solved customer complaints and major incidents, issuing refunds and compensations according to a specific analysis on each case. • Created and retained customer loyalty and preference by establishing state of the art customer relations, planning and developing customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of services to the customer. • Designed processes and information for product guidelines to share with our customers.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/3611248faee4775b78f0826729a15940/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. 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