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•    Documentación de Procesos de la empresa.
•    Elaboración de matrices de riesgos.
•    Elaboración de formatos, codificados con su versión actualizada.

Grupo Terra (División de Petróleos UNO HONDURAS)
Abril 2014 – Enero 2017        Generalista de Recursos Humanos
•    Elaboración de reportes de personal a solicitud de Gerencia Regional de Recursos Humanos.
•    Coordinación de Capacitaciones Programadas.
•    Gestión de pago de Proveedores de capacitacion.
•    Coordinar las actividades de Detección de Necesidades de Capacitación (DNC).
•    Revisar y actualizar manuales, formatos y registros del área de Recursos Humanos.
•    Realizar Informes de Gestión de Tecno Química pertinentes de la certificación ISO 9001:2008.
•    Actualización de los organigramas regionales y por departamentos de la empresa.
•    Registro de Huellas y entrega de carnets para nuevos ingresos.
•    Elaboración y envió de tarjetas de cumpleaños.
•    Manejo del correo masivo de Recursos Humanos.
•    Control de las Evaluaciones de Desempeño.
•    Ingreso de los nuevos empleados en el sistema para la asistencia.
•    El puesto es el enlace entre el departamento de Comunicación e Imagen y la división de Petróleos.
•    Apoyo a la Dirección Corporativa de Talento Humano, Calidad de Vida y a todas las actividades realizadas por el Departamento de Recursos Humanos.
•    Presentación de resultados de los indicadores de RRHH a la Alta Gerencia de Tecno Química.
•    Recepción de Puestos de Colaboradores.

AutoRepuestos S. de R.L.
Julio 2011 – Abril 2014         Analista de Mejora Continua
•    Diseño, implementación y retroalimentación de procesos de reclamos de garantías y devolución de productos.
•    Diseño, implementación y retroalimentación de procesos de Servicio al Cliente.
•    Diseño, implementación, retroalimentación y supervisión de estándares de Merchandising en las tiendas de Tegucigalpa, San Pedro Sula, Comayagua, La Ceiba y El Progreso.
•    Elaboración y mantenimiento del manual de operaciones.
•    Evaluación y mejora continua de procesos existentes de la empresa.
•    Realizar y coordinar estudios de tiempos y movimientos en algunos procesos de la empresa en 2 ciudades.
•    Elaboración de diagramas de flujo de los procesos.
•    Apoyo en capacitaciones de Servicio al Cliente.
•    Supervisión de la implementación de los procesos realizado en cada una de las tiendas de la empresa.
•    Apoyo a la división de Mayoreo y Operaciones en cuanto a procesos se requiera.
•    Estandarización de formatos utilizados.
•    Manejo del Programa de Capacitación Continua.
•    Apoyo a Recursos Humanos en la elaboración del Programa de Capacitaciones.
•    Apoyo a Gerencia de Mercadeo en revisión de mecánicas, promociones, cupones.
•    Elaboración del Programa de Ascensos en la empresa de acuerdo a capacitaciones recibidas del programa propuesto.
•    Elaboración de Planogramas por categorías de productos.
•    Distribución para cada una de las tiendas de producto nuevo que ingresa a la empresa.
•    Desarrollo, implementación y ejecución del programa de rutas de preventa para las tiendas en conjunto con el Departamento de Operaciones.

HP Store
Enero 2010 – Julio 2011     Ejecutiva de Cuentas Corporativas
•    Comercialización de los productos a los diferentes clientes corporativos asignados, además brindar servicio postventa a dichos clientes.
•    Llegar a los clientes corporativos con el portafolio de productos que ofrece la compañía en Voz y Datos, para incrementar facturación.
•    Mantener la lealtad del cliente de más alto valor basados en la calidad del servicio y tiempo de entrega.
•    Promover la venta de toda la línea de productos de Voz y Datos a través de una oferta integral de valor a las compañías asignadas.
•    Solucionar de manera inmediata requerimientos y problemas de los clientes de más alto valor.

Ericsson de Honduras
Octubre 2008 - Agosto 2009     Project Assistant (Empleador SM Company)
•    Administración de recursos (renta de carros, líneas de celular y aparatos, apartamentos e inventario de los mismos, boletos aéreos, reservaciones de hotel) para consultores externos laborando en el proyecto.
•    Control y supervisión de las fechas de entrega para los cursos a impartirse al cliente.
•    Organización de lugar, materiales y comida para los cursos.
•    Elaboración de un control y distribución de reporte semanal de los avances del proyecto.
•    Negociación de tarifas de habitaciones en los hoteles y apartamentos, planes para celulares, y las tarifas en la renta de vehículos por la empresa.
•    Supervisión de los consultores laborando en el proyecto.
•    Apoyo a cualquier actividad que requiriera el Gerente de Proyecto y otras áreas que lo necesitaran.

Confecciones Internacionales S. A de C. V
Enero 2008 – Julio 2008     Asistente en el Departamento de Desarrollo de Producto
•    Distribución de la planta de producción.
•    Inventario de la maquinaria existe dentro de la planta de producción (CISA).
•    Elaboración de las especificaciones de una nueva prenda a desarrollarse en el departamento que serían muestra para el cliente.
•    Verificación de las especificaciones de la prenda para muestra.
•    Supervisión del personal de la elaboración de las prendas con las especificaciones correspondientes a la nueva prenda.","rawText":"Febrero 2017 – Mayo 2017 Consultor Independiente • Documentación de Procesos de la empresa. • Elaboración de matrices de riesgos. • Elaboración de formatos, codificados con su versión actualizada. 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AutoRepuestos S. de R.L. Julio 2011 – Abril 2014 Analista de Mejora Continua • Diseño, implementación y retroalimentación de procesos de reclamos de garantías y devolución de productos. • Diseño, implementación y retroalimentación de procesos de Servicio al Cliente. • Diseño, implementación, retroalimentación y supervisión de estándares de Merchandising en las tiendas de Tegucigalpa, San Pedro Sula, Comayagua, La Ceiba y El Progreso. • Elaboración y mantenimiento del manual de operaciones. • Evaluación y mejora continua de procesos existentes de la empresa. • Realizar y coordinar estudios de tiempos y movimientos en algunos procesos de la empresa en 2 ciudades. • Elaboración de diagramas de flujo de los procesos. • Apoyo en capacitaciones de Servicio al Cliente. • Supervisión de la implementación de los procesos realizado en cada una de las tiendas de la empresa. • Apoyo a la división de Mayoreo y Operaciones en cuanto a procesos se requiera. • Estandarización de formatos utilizados. • Manejo del Programa de Capacitación Continua. • Apoyo a Recursos Humanos en la elaboración del Programa de Capacitaciones. • Apoyo a Gerencia de Mercadeo en revisión de mecánicas, promociones, cupones. • Elaboración del Programa de Ascensos en la empresa de acuerdo a capacitaciones recibidas del programa propuesto. • Elaboración de Planogramas por categorías de productos. • Distribución para cada una de las tiendas de producto nuevo que ingresa a la empresa. • Desarrollo, implementación y ejecución del programa de rutas de preventa para las tiendas en conjunto con el Departamento de Operaciones. HP Store Enero 2010 – Julio 2011 Ejecutiva de Cuentas Corporativas • Comercialización de los productos a los diferentes clientes corporativos asignados, además brindar servicio postventa a dichos clientes. • Llegar a los clientes corporativos con el portafolio de productos que ofrece la compañía en Voz y Datos, para incrementar facturación. • Mantener la lealtad del cliente de más alto valor basados en la calidad del servicio y tiempo de entrega. • Promover la venta de toda la línea de productos de Voz y Datos a través de una oferta integral de valor a las compañías asignadas. • Solucionar de manera inmediata requerimientos y problemas de los clientes de más alto valor. Ericsson de Honduras Octubre 2008 - Agosto 2009 Project Assistant (Empleador SM Company) • Administración de recursos (renta de carros, líneas de celular y aparatos, apartamentos e inventario de los mismos, boletos aéreos, reservaciones de hotel) para consultores externos laborando en el proyecto. • Control y supervisión de las fechas de entrega para los cursos a impartirse al cliente. • Organización de lugar, materiales y comida para los cursos. • Elaboración de un control y distribución de reporte semanal de los avances del proyecto. • Negociación de tarifas de habitaciones en los hoteles y apartamentos, planes para celulares, y las tarifas en la renta de vehículos por la empresa. • Supervisión de los consultores laborando en el proyecto. • Apoyo a cualquier actividad que requiriera el Gerente de Proyecto y otras áreas que lo necesitaran. Confecciones Internacionales S. A de C. V Enero 2008 – Julio 2008 Asistente en el Departamento de Desarrollo de Producto • Distribución de la planta de producción. • Inventario de la maquinaria existe dentro de la planta de producción (CISA). • Elaboración de las especificaciones de una nueva prenda a desarrollarse en el departamento que serían muestra para el cliente. • Verificación de las especificaciones de la prenda para muestra. • Supervisión del personal de la elaboración de las prendas con las especificaciones correspondientes a la nueva prenda.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/36254e5f459d9a79e694824f7da581bf/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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