Premier Support Engineer
June 2010 - Today
As part of the Premier Field Engineering group, two main support activities cover the main tasks executed:
Delivering community developed Workshops for multiple technologies such as ADFS, Office365 and Active Directory. Also participated in content development for Active Directory Federations Services 2.0 Workshop
Support & Troubleshooting
As part of reactive support, engagement was done to resolve critical issues impacting business operations. In order to avoid future critical issues, proactive services were executed, such as Health Checks and Risk Assessments.
Assistance and review of customer projects to certify compliance with best practices and supportability.
HP Enterprise Services
August 2009 – June 2010 (11 months)
Provide enterprise level support to Latin American Microsoft customers. Fast paced environment involving highly critical business solutions, with different levels of urgency and response times, all of them requiring to be bound to tight SLA’s, in matter of customer contact and problem resolution. Support of major Telecommunication, Oil industry and government departments from different countries on a daily basis. Involved with several technologies such as Directory Services, DNS, DHCP, ISA Server, Terminal Services, server performance, OS installation.
October 2007 – August 2009 (1 year 11 months)
Unique responsible of Wintel support and administration of 15 servers (onsite) providing multiple services. Covered services and technologies: Windows 2003 R2 Domain Controllers, DNS, DHCP, File Servers, ArcServe Backup Server, WDS, Ghost, WSUS, SQL 2000 basic administration, TrendMicro AV, Kaspersky, ISA Server 2004, Application deployment.
Software del Plata
June 2006 – October 2007 (1 year 5 months)
2nd Tier technical support engineer for LATAM Customers, Microsoft Platforms Team. Products including Windows 2000 Server/Advanced, Server 2003 Std/Ent. ISA Server 2000/04/06. MCSE 2003 Certification achieved.