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Entre mis tareas, me encargo de analizar, elaborar informes e infografías, mantener y actualizar bases de datos y controlar KPI's.

Mis fortalezas son:
- Herramientas de manipulación y análisis de datos (Excel, Tableau, Power BI...).
- Bases de Datos (Access, MySQL, NoSQL...), desde creación de BBDD desde 0 hasta ingeniería inversa y migraciones.
- Redacción de artículos SEO sobre diversas temáticas.
- Consultoría de negocio aplicada a Call Center y empresas medianas y pequeñas.
- Creación de dashboards (paneles de control) de todo tipo (financieros, productivos...) con la finalidad de poder analizar los datos con la mayor facilidad posible.","rawText":"Actualmente trabajando como analista de datos en una multinacional líder en el sector bancario. Entre mis tareas, me encargo de analizar, elaborar informes e infografías, mantener y actualizar bases de datos y controlar KPI's. Mis fortalezas son: - Herramientas de manipulación y análisis de datos (Excel, Tableau, Power BI...). - Bases de Datos (Access, MySQL, NoSQL...), desde creación de BBDD desde 0 hasta ingeniería inversa y migraciones. - Redacción de artículos SEO sobre diversas temáticas. - Consultoría de negocio aplicada a Call Center y empresas medianas y pequeñas. - Creación de dashboards (paneles de control) de todo tipo (financieros, productivos...) con la finalidad de poder analizar los datos con la mayor facilidad posible.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/3a238f12a9f7417827e9a16132bdbb9b/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Actualmente soy analista de datos de una multinacional líder en el sector bancario, aunque tengo experiencia en el mundo de las telecomunicaciones. Entre mis labores se encuentra la elaboración de informes, diseño y desarrollo de bases de datos y generación de cuadros de mandos.

Funciones realizadas:
Gestionar la información generada en el Contact Center (desarrollo, gestión y mantenimiento de las bases de datos del departamento).
- Seguir, analizar y corregir las fluctuaciones de los KPIs de atención al cliente.
- Calcular la productividad de los agentes y dimensionar el servicio.
- Seguir y comunicar las incidencias, reclamaciones, notificaciones y sanciones administrativas.
- Segmentar, calcular, analizar y seguir los datos de NPS (encuestas de calidad).
- Buscar y detectar áreas de mejora adentro de la empresa basado en los contactos con clientes.
- Seguir las ventas de la empresa y analizar del comportamiento de tiendas propias y franquicias según la implementación de nuevos procedimientos.
- Gestionar proyectos de optimización del aprovisionamiento en tiendas propias y franquicia.
- Elaborar reportes y hacer seguimientos de KPIs de diferentes campañas.

Tecnologías utilizadas:
- Excel: informes, reportes, automatización...
- Oracle BI: elaboración y extracción de informes.
- Business Objects: elaboración y extracción de informes.
- Crystal Report: extracción de informes.
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