Systems Analysis and Development – Technologist degree – Universidade do Vale do Rio dos Sinos (Unisinos) - São Leopoldo Campus (Studying – 5rd semester)
Computer Technician - Ulbra - Sapucaia do Sul Campus (Completed / 2009-2012)
Knowledges and certifications
SQL language and introduction to database modeling - 20 hours, Unisinos.
Language PL/SQL, 20 hours, Unisinos.
OCA 11g - 1Z0-051 and 1Z0-052 (Oracle Certified Associate).
Database Administration, Oracle I and II, 60 hours - Target Trust.
Oracle Database Tuning, 24 hours course - Target Trust.
Development and creation of Zabbix monitoring environments, Unirede.
Business intelligence, 20 hours, Unisinos.
English – (2013 - 2017) – CCAA english
26/10/2017 / Present – CWI Software – Lojas Renner Project
Position: Software Enginner
Analyzing Business Requirements and Assess Impact With Existing Database Architecture (SGDB Oracle).
Troubleshoot and Debug Issues on JAVA applications.
Working With Linux/Unix, Perl, or Shell.
Working with UI Toolkits, Frameworks and Microservices (SOAP).
01/08/2016 / 25/10/2017 – Neogrid Software
Position: Systems Support Analyst
Support to Microsoft, Solaris and Red Hat environments.
Weblogic and JBOSS application server support.
Support for clustered environments using software’s like Hadoop, Cloudera and Rabbit.
Support and administration of cubes, ETLs and Data Warehouses using Microstrategy with SQL Server and IBM Netezza environment.
Support for the testing of embedded and integrated codes in production environments, reviewing the codes forwarded by the development team.
Support for Oracle and SQL Server Databases.
Support the Business Intelligence team in productive environments with the execution of ETL's and processing of cubes.
Support for Electronic Data Interchange (EDI) and Electronic Nota Fiscal System.
2015-12 / 2016-07 – SAP LATIN AMERICA
Position: Intern of SAP R/3 – Materials Management
Support for MM, Nota Fiscal Electronica and Incoming Automation (NFEIN) modules for Brazil localization.
Management of the incident queue, taking care of the treatment of SLAs and KPIs.
Support for the development and implementation of SAP Notes in development and / or quality environments.
Support to production / critical environments for the business, taking care of the service to avoid financial impacts.
2013-11 / 2015-12 – HCL Technologies
Position: Bilingual Support Analyst
Remote Desktop Support: Level 2 Remote Support Analyst. Microsoft SCCM 2012 management (software deployment, inventory management). Installation, configuration and remote advanced troubleshooting of business and commercial applications. Resolution of incidents and tasks. Windows Shell scripting (creation/optimization of scripts for automating recurrent tasks). Printing queues management.
Advanced customer remote support (Remote Assistance, RDP) from users across the country.
Network security policy: evaluation of configuration to be implemented in the firewall and proxy
Global Account Management: Active Directory management, creation, maintenance and deletion of user’s accounts.
Creation, maintenance and deletion of mailboxes, distribution lists and security groups. Folder permissions management;
Ticket management and resolution: register, resolve and scaling tickets to other teams and coordinating with them (HP – printing support; Accenture – Business Application (SAP/Ellipse); BT – WAN; Bracta – Field Support Services; etc).
Technical bridges with other teams for ticket resolution and process alignment.
Knowledge Transfer from the old vendor to HCL analysts;
SOP (Standard Operation Procedure): translation, creation and publishing of documents to support the analysts;
Development and implementation of training plan;
Follow-up of the project milestone along with HCL India team and the client.
2013-07 / 2013-11– Unirede Soluções Corporativas
Position: Network Administrator
Operator of the production and development environment monitor, process monitoring with Zabbix NOC tool.
Customer Service via headset.
Resolution of alerts in the services of the Linux and Windows environments.
Support users across the country on servers and networks from shopping services.
Nightly releases in PRD and HML.
Monitoring WAN and LAN of some customers.
Creation of the presentation of results spreadsheets.
2013 – 01 / 2013 - 07/ – Estágio Unirede Soluções Corporativas
Position: IT Intern
Administration of Linux and Windows servers with DNS services, DHCP, Proxy, Samba and Firewall (PFSENSE), monitoring of BKP and Internet links (WAN) routines.
Active Directory Management and file system.
Service Field Call and remote calls.