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Cuento con experiencia en la organización de eventos, planificación de viajes, facturación, elaboración de presupuestos y gestión de correos y agendas. Aunque tomé un desvío como profesora para enriquecer mis habilidades, volví a mis raíces para seguir haciendo lo que realmente amo: apoyar a otros en sus proyectos.

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Inicié mi carrera en una cristalería, donde me encargué de elaborar presupuestos y facturas, así como de atender a los clientes y gestionar la comunicación a través de correos electrónicos y agendas, control de inventario..... la cual me enseñó la importancia de ofrecer un servicio personalizado y de mantener una organización eficiente.

Posteriormente, trabajé en una empresa de organización de eventos, donde desempeñé un papel fundamental en la gestión de facturas y atención al cliente. Mi responsabilidad incluía coordinar la agenda de los propietarios, contestar e-mails y asegurar la correcta organización de los servicios contratados aparte de contratar los servicios que nuestros clientes pedían y gestionar y buscar nuevos locales, restaurantes.... y hacer los posteriores presupuestos. Además, tuve la oportunidad de planificar y organizar viajes de corta estancia, lo que me permitió afianzar mis habilidades en la logística y servicio al cliente.

Antes de volver a enfocarme en el ámbito administrativo, trabajé como profesora durante años, en la etapa de 0-3 hasta que nació mi primera hija, cuando familiarmente decidimos que debido a mi experiencia yo me dedicaría al cuidado de mis hijas en esa primera etapa .
Transcurrido este tiempo es el momento de retomar mi carrera profesional.

Durante esta etapa en la cual estuve dedicada al cuidado de mis hijas aproveche para realizar las formaciones de asistente virtual, la cual quería consolidar dándole la titulación correspondiente que en su momento no existía y la de community manager ya que es una especialidad que se complementa a la perfección con asistencia virtual y mi experiencia. Esta combinación junto con formaciones especificas hacen de mi la persona idónea para proporcionar a mis clientes un servicio mucho mas amplio y profesional sin que tener que delegar e varias personas.

En la actualidad, ofrezco mis servicios como asistente virtual freelance y community manager, apoyando a clientes en la organización y gestión de tareas administrativas, atención al cliente, organización de viajes/ eventos, gestión de redes sociales y esas tareas que se requieran. Mi objetivo es facilitar el día a día de quienes confían en mí, brindando un servicio de calidad y adaptado a sus necesidades.","rawText":"Soy una profesional con experiencia en atención al cliente, gestión administrativa y organización de eventos, habiendo trabajado en diversos sectores que me han permitido desarrollar habilidades clave en organización y comunicación. Inicié mi carrera en una cristalería, donde me encargué de elaborar presupuestos y facturas, así como de atender a los clientes y gestionar la comunicación a través de correos electrónicos y agendas, control de inventario..... la cual me enseñó la importancia de ofrecer un servicio personalizado y de mantener una organización eficiente. Posteriormente, trabajé en una empresa de organización de eventos, donde desempeñé un papel fundamental en la gestión de facturas y atención al cliente. Mi responsabilidad incluía coordinar la agenda de los propietarios, contestar e-mails y asegurar la correcta organización de los servicios contratados aparte de contratar los servicios que nuestros clientes pedían y gestionar y buscar nuevos locales, restaurantes.... y hacer los posteriores presupuestos. Además, tuve la oportunidad de planificar y organizar viajes de corta estancia, lo que me permitió afianzar mis habilidades en la logística y servicio al cliente. Antes de volver a enfocarme en el ámbito administrativo, trabajé como profesora durante años, en la etapa de 0-3 hasta que nació mi primera hija, cuando familiarmente decidimos que debido a mi experiencia yo me dedicaría al cuidado de mis hijas en esa primera etapa . Transcurrido este tiempo es el momento de retomar mi carrera profesional. Durante esta etapa en la cual estuve dedicada al cuidado de mis hijas aproveche para realizar las formaciones de asistente virtual, la cual quería consolidar dándole la titulación correspondiente que en su momento no existía y la de community manager ya que es una especialidad que se complementa a la perfección con asistencia virtual y mi experiencia. Esta combinación junto con formaciones especificas hacen de mi la persona idónea para proporcionar a mis clientes un servicio mucho mas amplio y profesional sin que tener que delegar e varias personas. En la actualidad, ofrezco mis servicios como asistente virtual freelance y community manager, apoyando a clientes en la organización y gestión de tareas administrativas, atención al cliente, organización de viajes/ eventos, gestión de redes sociales y esas tareas que se requieran. Mi objetivo es facilitar el día a día de quienes confían en mí, brindando un servicio de calidad y adaptado a sus necesidades.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/3e90097f5d4c127bbb672f03eecf7cdd/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Gina P.","companyId":9647546,"companyHash":"3e90097f5d4c127bbb672f03eecf7cdd","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"ES","name":"Spain","class":"flag flag-es","url":"https://www.workana.com/freelancers/spain?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"€ 12.00","isSet":true,"currency":"EUR","amount":"12.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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Marzo - Mayo 2018  Representante de servicio al cliente, Chat en Línea, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjeta de Crédito, Prestamos y Cuentas de Ahorro de los clientes vía chat. • Analizar las solicitudes de los clientes vía chat. • Ofrecer información a los clientes acerca de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro. • Ofrecer información a los clientes acerca de los procesos financieros y status de reclamaciones. • Orientar a los clientes acerca de los procesos financieros del banco. • Corregir ortografía en los chats. 2016-2018  Representante de servicio al cliente, Grupo Popular (Infocentro). • Recibir las llamadas de los clientes. • Ofrecer información general de los productos y procesos del banco. • Ofrecer información de balance de Tarjetas de Crédito, Prestamos y cuentas. • Orientar a los clientes acerca de Acuerdo de Pagos. • Orientar a los clientes acerca de los procesos bancarios y financieros. • Tomar reclamaciones. • Realizar pagos y transferencias entre cuentas. • Ofrecer información a los clientes de sus cuentas, tarjetas y préstamos • Realizar ventas de Tarjetas de Crédito y Prestamos. 2015-2016  Representante de servicio al cliente, Directorio 1411, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de directorio a los clientes. • Ofrecer información de direcciones y teléfono de establecimientos a los clientes. 2014-2015  Representante de servicio al cliente, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de balance de los planes de telecomunicaciones. • Orientar a los clientes acerca de los procesos, estatus de reclamaciones y planes de telecomunicaciones. • Orientar a los clientes en desgloses de facturas. • Realizar reclamaciones. • Realizar pagos de facturas. 2013-2014  Promotor en ventas, Ágora Mall. • Abordar a los clientes para ofertar planes. • Registrar ventas. • Referir a los clientes para status de solicitudes.","rating":5,"ranking":568,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":2,"hourlyRate":{"rate":15,"currency":"USD"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/3d75c48bd603fc6be480483cef98eca1","logoUrl":"https://cf.workana.com/logos/1ada8c79aeb42d2b628be8333512cdb4/jh/AdobeExpressfile_160_160.png","truncatedCompanyDescription":"Has llegado a este lugar por alguna razón, quizás por necesidad, curiosidad o incluso por el destino... Ahora que estás aquí, ¿por qué no aprovechas la oportunidad para conocerme? Me llamo Dorka, soy Dominicana, con L...","ratingData":{"label":"5 of 5.00","stars":5},"countryData":{"country":"DO","name":"Dominican Republic","class":"flag flag-do","url":"https://www.workana.com/freelancers/dominican-republic?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"skillTags":[{"anchorText":"Article Writing","anchorLink":"https://www.workana.com/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Internet Marketing","anchorLink":"https://www.workana.com/hire/internet-marketing","isCertified":false,"title":"Internet Marketing - Freelancers"},{"anchorText":"Images for social networks","anchorLink":"https://www.workana.com/hire/images-for-social-networks-1","isCertified":false,"title":"Images for social networks - Freelancers"},{"anchorText":"Content for social networks","anchorLink":"https://www.workana.com/hire/content-for-social-networks-1","isCertified":false,"title":"Content for social networks - Freelancers"},{"anchorText":"eBooks","anchorLink":"https://www.workana.com/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"},{"anchorText":"Translation","anchorLink":"https://www.workana.com/hire/translation-1","isCertified":false,"title":"Translation - Freelancers"},{"anchorText":"Transcription","anchorLink":"https://www.workana.com/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Video Editing","anchorLink":"https://www.workana.com/hire/video-editing","isCertified":false,"title":"Video Editing - Freelancers"},{"anchorText":"Sales & Marketing","anchorLink":"https://www.workana.com/hire/sales-marketing","isCertified":false,"title":"Sales & Marketing - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/hire/admin-support","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Writing & Translation","anchorLink":"https://www.workana.com/hire/writing-translation","isCertified":false,"title":"Writing & Translation - Freelancers"},{"anchorText":"Finance & Management","anchorLink":"https://www.workana.com/hire/finance-management","isCertified":false,"title":"Finance & Management - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/freelancers?ref=freelancer_view","g11n":{"title":"Other freelancers in our spotlight:","viewAll":"View all profiles","hire":"Hire","viewDetails":"View more","completedProjects":"Completed projects:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/3e90097f5d4c127bbb672f03eecf7cdd","directPaymentText":"Send direct payment"},"bannerAccelerator":null}