Isis J. B. J. freelancer experto en Recursos Humanos, Asistente de administración, Servicio al Cliente, Database, Traducción al Inglés

Isis J. B. J.

Administrative Assistant

0 / 5

Valor hora:

USD 6,00

Soporte Administrativo

Sobre mí
Im a 23 Y/o languages student, who has worked as HR Admin Assistant
Historia laboral
* Huawei Technologies (Telecommunications) (August 2011 - July 2015)
I've been working in Huawei as a HR Admin Assistant and my main responsibilities are:
•    Perform customer service functions by answering employee requests and questions.
• Conduct benefits enrollment for new employees.
• Reconcile the benefits statements.
• Performs payroll/benefit-related reconciliations to General Ledger and other accounts.
• Conducts audits of various payroll, benefits or other HR programs and recommends any corrective action.
• Update HR spreadsheet with employee change requests and processes paperwork.
• Assist with processing of terminations.
• Schedule meetings and interviews as requested by HR Manager.
• Schedule conferences by reserving facilities at local hotels and/or restaurants.
• Make photocopies, faxes documents and performs other clerical functions.
• Files papers and documents into appropriate employee files.
• Assist or prepares correspondence.
• Prepare new employee files.
• Process mail.

* Consorcio Credicard (May 2010 - January 2011)
I worked as customer support phone operator in a credit card company being my main responsibilities:
•    Solve customer complaints via phone, email, mail, or social media.
•    Greet customers warmly and ascertain problem or reason for calling.
•    Cancel or upgrade accounts.
•    Assist with refunds, or exchanges.
•    Advise on company information.
•    Take payment information and other pertinent information such as addresses and phone numbers.
•    Place or cancel orders.
•    Suggest solutions when a product malfunctions.
•    Attempt to persuade customer to reconsider cancellation.
•    Utilize computer technology to handle high call volumes.
•    Close out or open call records.
•    Read from scripts.
•    Handle changes in policies or renewals.

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