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My current employer a U.S. based transportation company has increased its monthly revenue in 100% inless than three months by implementing a new way to book loads and maximize revenue and drivers work hours.","rawText":"Passionate and energetic leader with 6+ years’ experience in the Call Center and Transportation industries who always strive for success and client satisfaction. My current employer a U.S. based transportation company has increased its monthly revenue in 100% inless than three months by implementing a new way to book loads and maximize revenue and drivers work hours.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/451a92b01fbeb67cd9bc7cad65d5ebbe/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. 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April 2021 — Present
Increased the monthly revenue of Matut Trucking Service Inc. from $50,000 to more than $100,000per month in less than three months by reviewing their old processes and implementing an effective and efficient way to manage the driver’s workload and maintaining the invoices up to date. Starting in May of 2022, we started GLM Way Dispatch Service Inc. to help other businesses to increase their revenue, planning trips more efficiently, helping with back-office solutions that keeps our clients operations running smoothly.

Collections Supervisor at KM2 Solutions Honduras, San Pedro Sula, Honduras July 2020 — May 2021
Organized employees’ workflow to ensure they completed all assigned tasks. Maintained constant communication with the client to keep them up to date on any performance deviation to guarantee expected service levels.

General Manager at Expert Dispatch LLC, Remote May 2018 — August 2020
I oversaw all administrative duties, taxation, and invoicing. Also, the dispatch department which establishes contact with well-known brokers in the United States to negotiate rates on loads that the company drivers can haul for them.

Program Ready Trainer at Concentrix Honduras, San Pedro Sula, Honduras March 2018 — March 2019
Provided Technical Support training for new hire agents for a U.S. major telecommunications client, also kept tenured agents updated with new policies and system changes to ensure they make a correct use of tools and information.

Human Resources Coordinator at Empire Electronics of Honduras April 2016 to August 2016
Coordinate all employee compensation, promotion and absenteeism records, motivational, self-improvement and skill reinforcement programs to promote employee engagement and retention.

Quality Assurance Analyst at Zero Variance June 2015 to April 2016
As Quality Analyst, I was in charge of monitor Calls of Sales Agents for a Major Canadian Telecommunications Company. Reporting: My focus was to detect trends that cause a bad experience to the customer in regards of insufficient information about the product. In addition, to report to On Site Associate such trends to direct them to the client to be analysed and request changes on the Agents Call Flow. Simulation Calls: Conduit a session of Mock Calls with New Hire Representatives to practice what they have learned within the On Class Training Sessions also with Tenure Representatives to introduce any changes on the script.

Sales and Customer Service Trainer – Internal Processes Auditor at Allied Global Honduras October 8, 2012 to April 22, 2015
Trainer: Training for New Hire Sales Agents, KPI Tracking, Floor Supervisor and Agent Coaching Sessions, Motivation Programs, Technical Support, Customer Service, Post Training Follow Up, Quality Updates/Trainings, Data and Report Analysis Internal Processes Auditor: KPI Monitoring, Sales Processes Audits, Loss Prevention, Account Administrative Support, Data Analysis Quality Monitoring: Randomly monitor agent calls to detect any behaviour that may affect the correct performance of the account and to provide excellent support to the final customer.
Call Center Agent: International Call Center Agent: Customer Service and Technical Support for a major US based Prepaid Telecommunications Company.","rawText":"Director of Fleet Operations at Matut Trucking Service Inc./GLM Way Dispatch Service Inc., Remote Operations April 2021 — Present Increased the monthly revenue of Matut Trucking Service Inc. from $50,000 to more than $100,000per month in less than three months by reviewing their old processes and implementing an effective and efficient way to manage the driver’s workload and maintaining the invoices up to date. Starting in May of 2022, we started GLM Way Dispatch Service Inc. to help other businesses to increase their revenue, planning trips more efficiently, helping with back-office solutions that keeps our clients operations running smoothly. Collections Supervisor at KM2 Solutions Honduras, San Pedro Sula, Honduras July 2020 — May 2021 Organized employees’ workflow to ensure they completed all assigned tasks. Maintained constant communication with the client to keep them up to date on any performance deviation to guarantee expected service levels. General Manager at Expert Dispatch LLC, Remote May 2018 — August 2020 I oversaw all administrative duties, taxation, and invoicing. Also, the dispatch department which establishes contact with well-known brokers in the United States to negotiate rates on loads that the company drivers can haul for them. Program Ready Trainer at Concentrix Honduras, San Pedro Sula, Honduras March 2018 — March 2019 Provided Technical Support training for new hire agents for a U.S. major telecommunications client, also kept tenured agents updated with new policies and system changes to ensure they make a correct use of tools and information. Human Resources Coordinator at Empire Electronics of Honduras April 2016 to August 2016 Coordinate all employee compensation, promotion and absenteeism records, motivational, self-improvement and skill reinforcement programs to promote employee engagement and retention. Quality Assurance Analyst at Zero Variance June 2015 to April 2016 As Quality Analyst, I was in charge of monitor Calls of Sales Agents for a Major Canadian Telecommunications Company. Reporting: My focus was to detect trends that cause a bad experience to the customer in regards of insufficient information about the product. In addition, to report to On Site Associate such trends to direct them to the client to be analysed and request changes on the Agents Call Flow. Simulation Calls: Conduit a session of Mock Calls with New Hire Representatives to practice what they have learned within the On Class Training Sessions also with Tenure Representatives to introduce any changes on the script. Sales and Customer Service Trainer – Internal Processes Auditor at Allied Global Honduras October 8, 2012 to April 22, 2015 Trainer: Training for New Hire Sales Agents, KPI Tracking, Floor Supervisor and Agent Coaching Sessions, Motivation Programs, Technical Support, Customer Service, Post Training Follow Up, Quality Updates/Trainings, Data and Report Analysis Internal Processes Auditor: KPI Monitoring, Sales Processes Audits, Loss Prevention, Account Administrative Support, Data Analysis Quality Monitoring: Randomly monitor agent calls to detect any behaviour that may affect the correct performance of the account and to provide excellent support to the final customer. Call Center Agent: International Call Center Agent: Customer Service and Technical Support for a major US based Prepaid Telecommunications Company.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/451a92b01fbeb67cd9bc7cad65d5ebbe/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. 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