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Atuei como estoquista e auxiliar de logística, o que me deu uma visão estratégica do fluxo de produtos e da gestão de inventário. Essa experiência foi fundamental para entender o impacto direto de uma logística eficiente no atendimento ao cliente e na experiência final de compra.
Ao integrar o conhecimento logístico ao atendimento ao cliente, ajudei a garantir que as demandas dos consumidores fossem atendidas com agilidade, reduzindo problemas de estoque e elevando o nível de satisfação.

Vendedor B2C:

Como vendedor B2C, meu principal objetivo foi proporcionar uma experiência de compra personalizada e consultiva para cada cliente. Trabalhei diretamente no atendimento ao público, ajudando os consumidores a encontrar produtos que melhor atendessem suas necessidades, ao mesmo tempo em que buscava maximizar as vendas. Por meio de uma escuta ativa e um atendimento cuidadoso, consegui aumentar a taxa de conversão de vendas.
Desenvolvi a habilidade de entender profundamente as expectativas dos clientes e, com isso, ofereci soluções sob medida que não só atenderam, mas também superaram essas expectativas. Essa experiência fortaleceu meu foco em fidelização e construção de relacionamentos duradouros.

Gerente de Vendas:

Como Gerente de vendas minha estratégia combinou uma abordagem agressiva de vendas e atendimento personalizado ao cliente, identificando suas necessidades e criando soluções sob medida. Isso não só aumentou o ticket médio, mas também fidelizou os clientes e impulsionou as vendas rapidamente. Esses resultados expressivos garantiram minha promoção para inaugurar uma nova unidade.
Minha liderança transformou uma loja em crise em uma operação lucrativa e sustentável. Implementar estratégias de abordagem personalizada e atendimento focado nas necessidades individuais dos clientes foi crucial para aumentar as vendas e garantir resultados expressivos em curto prazo.

Gerente de Operações e Atendimento - Negócio Próprio:

Durante 10 anos, gerenciei meu próprio negócio, onde fui responsável por todas as operações, desde o atendimento direto ao cliente até as tarefas administrativas e financeiras. Além de cuidar do controle de estoque e contas a pagar, também desenvolvi e implementei estratégias de marketing digital para aumentar a visibilidade e prospecção de novos clientes. Fui responsável por todo o ciclo de vendas, desde o atendimento inicial (pré-venda) até o acompanhamento pós-venda, garantindo a satisfação e fidelização dos clientes.
A experiência me permitiu desenvolver uma visão completa sobre a gestão de negócios, melhorando processos operacionais, criando estratégias de marketing eficientes e aprimorando a experiência do cliente em cada etapa.","rawText":"Estoquista / Auxiliar de Logística: Atuei como estoquista e auxiliar de logística, o que me deu uma visão estratégica do fluxo de produtos e da gestão de inventário. Essa experiência foi fundamental para entender o impacto direto de uma logística eficiente no atendimento ao cliente e na experiência final de compra. Ao integrar o conhecimento logístico ao atendimento ao cliente, ajudei a garantir que as demandas dos consumidores fossem atendidas com agilidade, reduzindo problemas de estoque e elevando o nível de satisfação. Vendedor B2C: Como vendedor B2C, meu principal objetivo foi proporcionar uma experiência de compra personalizada e consultiva para cada cliente. Trabalhei diretamente no atendimento ao público, ajudando os consumidores a encontrar produtos que melhor atendessem suas necessidades, ao mesmo tempo em que buscava maximizar as vendas. Por meio de uma escuta ativa e um atendimento cuidadoso, consegui aumentar a taxa de conversão de vendas. Desenvolvi a habilidade de entender profundamente as expectativas dos clientes e, com isso, ofereci soluções sob medida que não só atenderam, mas também superaram essas expectativas. Essa experiência fortaleceu meu foco em fidelização e construção de relacionamentos duradouros. Gerente de Vendas: Como Gerente de vendas minha estratégia combinou uma abordagem agressiva de vendas e atendimento personalizado ao cliente, identificando suas necessidades e criando soluções sob medida. Isso não só aumentou o ticket médio, mas também fidelizou os clientes e impulsionou as vendas rapidamente. Esses resultados expressivos garantiram minha promoção para inaugurar uma nova unidade. Minha liderança transformou uma loja em crise em uma operação lucrativa e sustentável. Implementar estratégias de abordagem personalizada e atendimento focado nas necessidades individuais dos clientes foi crucial para aumentar as vendas e garantir resultados expressivos em curto prazo. Gerente de Operações e Atendimento - Negócio Próprio: Durante 10 anos, gerenciei meu próprio negócio, onde fui responsável por todas as operações, desde o atendimento direto ao cliente até as tarefas administrativas e financeiras. Além de cuidar do controle de estoque e contas a pagar, também desenvolvi e implementei estratégias de marketing digital para aumentar a visibilidade e prospecção de novos clientes. Fui responsável por todo o ciclo de vendas, desde o atendimento inicial (pré-venda) até o acompanhamento pós-venda, garantindo a satisfação e fidelização dos clientes. A experiência me permitiu desenvolver uma visão completa sobre a gestão de negócios, melhorando processos operacionais, criando estratégias de marketing eficientes e aprimorando a experiência do cliente em cada etapa.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/46f8c36884d6a90c58f8f94c74b47067/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"F. D. P. G. L.","companyId":9580915,"companyHash":"46f8c36884d6a90c58f8f94c74b47067","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":false,"number":null},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/freelancers/brazil?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"R$ 17.00","isSet":true,"currency":"BRL","amount":"17.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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