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•    Líder integrador y formador con más 20 años de experiencia en TI, PMP, administración del cambio tecnológico. En la industria petrolera, sector bancario, retail y outsourcing integral.
•    Formador de equipos multidisciplinarios hasta con 500 recursos y multiculturales a nivel (latam).
•    Implementador de acuerdos de niveles de servicio para la gestión de incidentes en plataformas híbridas.
•    Mentor para planes de contingencia y DRP que garanticen la continuidad del negocio y servicios críticos.
•    Diseñador de planes de mantenimientos predictivos a los elementos de la plataforma tecnológica
•    Responsable de las políticas de seguridad lógica y procedimientos para el control de dispositivos de TI.
•    Definir SOA y administrar el control en el área protección física patrimonial para procesos de negocios
•    Líder de implantación de proyecto piloto para la migración de aplicativos en corporativo BBVA.
•    Administración corporativa de cambio tecnológico en metodologías Itil, Cobit y PMi.
•    Ingles capaz de realizar conversaciones de negocios avanzadas","rawText":"Resumen de capacidades • Líder integrador y formador con más 20 años de experiencia en TI, PMP, administración del cambio tecnológico. En la industria petrolera, sector bancario, retail y outsourcing integral. • Formador de equipos multidisciplinarios hasta con 500 recursos y multiculturales a nivel (latam). • Implementador de acuerdos de niveles de servicio para la gestión de incidentes en plataformas híbridas. • Mentor para planes de contingencia y DRP que garanticen la continuidad del negocio y servicios críticos. • Diseñador de planes de mantenimientos predictivos a los elementos de la plataforma tecnológica • Responsable de las políticas de seguridad lógica y procedimientos para el control de dispositivos de TI. • Definir SOA y administrar el control en el área protección física patrimonial para procesos de negocios • Líder de implantación de proyecto piloto para la migración de aplicativos en corporativo BBVA. • Administración corporativa de cambio tecnológico en metodologías Itil, Cobit y PMi. • Ingles capaz de realizar conversaciones de negocios avanzadas","canEdit":false,"editUrl":"https://www.workana.com/freelancer/47e1ea7a3e884f77b01f66b4921185c4/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"STPI, Corporación Solintec                         15 de febrero 2017- Actual
Empresa integradora de soluciones tecnológicas orientada al sector energético, petrolero, servicios financieros y gobierno. Telemetría vehicular, monitoreo y control de procesos industriales con presencia en Venezuela, Colombia, Costa Rica, República Dominicana y México
Cargo: Country Manager México – Rep. Dominicana.
Funciones: Generar los planes estratégicos operacionales y administrativos de la empresa alineados a la visión, misión y objetivos de la corporación. Dirigir, coordinar y controlar todas las áreas y departamentos de la empresa en México y República Dominicana. Generar sinergia empresarial y comercial. Reportar indicadores de gestión y comercial a presidencia y establecer los mecanismos para escenarios de contingencia en procesos críticos.
Logros: Implementación de los procesos y KPI´s para generación de reportes corporativos y presidencia, Diseño de estrategia comercial en México y República Dominicana, incremento del 25% en la eficiencia e implementación de cambios en TI, Desarrollo de protocolos para continuidad operativa y cambios de emergencia.

SOA professionals, grupo español CMC                        Jun 16, 2016 a 31 Ene 17
Empresa con presencia en 5 países dedicada a la consultoría, outsourcing e integración de proyectos y soluciones IBM (IBM Integration BUS, Gobierno de TI WSRR, BPM, Desarrollo de aplicaciones móviles Mobile first)
Cargo: PMO - Gerente de proyectos.
Funciones: Generar los planes para la implementación, seguimiento y control de proyectos tecnológicos para clientes corporativos, evaluación, gestión de riesgos y preparación de contingencias, Preparar los planes de auditoria en las áreas de seguridad física y lógica, ciclo de vida y clasificación de la información de acuerdo a las normas PCI.
Logros: Mentor del proyecto operations level agreement para clientes internos y externos en México para certificación de SLA´s; Gestión y control de proyectos de TI y valoración de procesos de negocio.

INDRA México                                     Oct 2012 – Jun 15, 2016
Empresa con presencia en 117 países dedicada a la consultoría, outsourcing y ejecución de proyectos para diversos mercados (Aeronáutica, Banca y Seguros, Gobierno, Seguridad, Transporte y tráfico). 40.000 empleados a nivel mundial (2300 en México).
Cargo: Gerente corporativo seguridad patrimonial.
Funciones: Diseñar las políticas de seguridad física para áreas internas y para nuestros clientes, análisis de riesgo en requerimientos, integrar soluciones tecnológicas preventivas en monitoreo, cctv, control de acceso, intrusión, alarmas, protección civil. Auditoria a los eventos y brechas en las áreas de seguridad física y lógica, código de ética y auditorias. Administración y control de presupuesto anual por $ 8,700,000 Mx.
Logros: Ahorro del 40% en selección de proveedores de servicios y tecnologías de protección física intramuros y seguridad lógica, capacitación en seguridad y protección civil y formalizar sistema de indicadores de gestión.
INDRA México
Cargo: Gerente de proyecto de outsourcing Indra en infraestructura, seguridad lógica, física y continuidad de negocio.
Funciones: Responsable de la seguridad de TI. Auditoria al Project charter de TI, Cumplimiento del marco legal CNBV y SOX. Disponibilidad de los servicios TI, planes contingencia y BCP.
Logros: Plan anual de SLA con el negocio, incorporación del modelo de gestión de incidencias (Itil y Cobit), gestión del programa de cambio, migración de plataformas de TI heterogéneas (Pmi)
Hildebrando S.A. de C.V                             Oct 2011 – Oct 2012
Empresa dedicada al giro de consultoría y outsourcing orientada a requerimientos financieros., 2000 empleados.
Cargo: Business Partner al corporativo de las Américas de Bancomer, BBVA México.
Funciones: Asesoramiento corporativo (TI, seguridad informática, contingencias en infraestructura y proveedores de servicios) desarrollo de SOA de acuerdo a región y/o países involucrados de BBVA basado en CMMI, migración de aplicativos corporativos de mensajería Ms. Exchange a Google Gmail.
Logros: Cumplimiento del nivel de calidad para nuevos procesos, incorporación de mejora continua y ANS, auditorías, continuidad y alta disponibilidad de servicios, generación del programa de cambio y contingencias, aplicación de estrategias Cobit. Concepción de la plantilla de actividades y coordinación del proyecto de migración del servicio de email para LATAN y generación de la gestión del conocimiento.
Docusolution S.A. Panamá, Ciudad de Panamá                Nov 2010 – Ago 2011
Empresa especializada en ofrecer soluciones tecnológicas de outsoucing e impresión.
Cargo: CEO
Funciones: Consultoría en sitio al proyecto de arranque empresa de TI en panamá, Diseñar estrategias de mercado y los servicios a ofrecer en TI de la empresa, certificación de proveedores, gestión de cambio de TI y planes de mantenimientos preventivos, Diseño de SOA´s, Diseñar el programa para la empresa de seguridad integral y protección civil y controlar el presupuesto.
Logros: Constitución de la empresa Docusolution S.A. Panamá, en Ciudad de Panamá. Ejecución del proyecto en tiempo y forma, sin gastos extras, incorporación de la cultura de servicio y calidad en los procesos, programa de inducción al empleado, administración de repositorios de información y versión.

Petróleos de Venezuela S.A., Venezuela                     Dic 2002 – Sep 2010
Industria petrolera orientada a la exploración, producción, refinación, comercialización y exportación de hidrocarburos.
Cargo: Knowledge Manager, Administrador de cambio corporativo, Consultor Sr. y Líder de soporte de TI.
Funciones: Administrar servicio de soporte en sitio y de ejecución de proyectos, auditoria y evaluación de proyectos de alto impacto, seguridad física y lógica, protocolo de guardias en TI. Análisis de edificaciones. Administración y control de presupuesto. 72,000 empleados en Vzla (US $3.5 MM y supervisión de 70 empleados).
Logros: Implementación de la gestión de control de cambio para áreas de TI, Servicios generales, RRHH, Mantenimiento, Seguridad física y lógica. Conformación de equipos multidisciplinarios, formación de 600 facilitadores en change management, ANS, desarrollo y ejecución del plan de comunicaciones a usuarios funcionales. Integración de comités de cambio tecnológico. Creación de manuales y procesos estandarizados para proyectos, mantenimientos al área industrial de TI y Telecom. Gestión bajo Cobit e Itil, mejoramiento en el monitoreo de servicios críticos. Gestión del conocimiento del negocio y TI con metodología andragógica.
BDT – Intesa (Outsourcing de PDVSA y SAIC)                 2000 – 2002
Consultora de TI orientada al outsourcing integral del sector petrolero, petroquímico e industrial
Cargo: Supervisor Sr. de proyectos, transformación y soporte integral
Funciones: Acciones preventivas y correctivas que faciliten la resolución de problemas, auditar casos cerrados por el personal de soporte y ANS. Diagnosticar y proponer contingencias al gerente de servicios. Evaluación del personal y desarrollo de carrera. Ejecutar, rechazar o aprobar cambios de TI.
Logros: Publicación de técnicas y resolución de problemas por medios electrónicos. Reducción en un 30% del tiempo de atención a incidencias, ejecución de planes y evaluación de resultados a los equipos de soporte y proyectos KPI´s.
Otras empresas en donde he laborado
Convergys Co. Orlando, Fla. USA. 1999 – 1999. Empresa de Outsourcing y prestación de servicios globales bilingües a corporativos de TI Cargo: Analista integral de Help Desk. Funciones: Soporte en TI bilingüe, Help Desk.
Logros: Incorporación de check list en la gestión de validación a usuarios y estandarización del soporte.
I.S. & T.- Intesa (Outsourcing de PDVSA y SAIC) 1995 – 1998
Proveedor de servicios y outsourcing de TI. Cargo: Consultor Sr. e integrador de plataforma de TI y Continuidad de negocio; Supervisor de soporte y proyectos; Técnico de campo para servidores y Pc´s. Funciones: Implementar el Project chárter, entrenamiento a usuarios y personal de TI. Auditoría en ANS, administrar al personal de proyectos y soporte. Alertas al help desk. Rendición de cuentas a los Stakeholders. Migración en cableado estructurado y racks en Petróleos de Venezuela 500 usuarios. Migración Charlas de seguridad, higiene y ambiente y ejecutar cambios de TI de acuerdo a metodologías y política de la empresa. Elaboración de manuales de herramientas tecnológicas, formación del equipo de mesa de ayuda. Implantación de aplicación corporativa (el negocio del petróleo para 5000 usuarios corporativos). Preparar personal de soporte de TI. Ensamblaje de Pc´s y servidores Compaq..
Instituto Universitario de Tecnología Antonio José de Sucre - Maracaibo 1992 – 1995 Institución Venezolana de educación superior. Cargo: Docente de computación. Funciones: Transmitir el conocimiento y realizar evaluaciones a los alumnos y Tutor de tesis en el área de TI Logros: Fomentar el uso de las mejores prácticas en TI.
Fundación Venezolana de Neuro cardiología – Hospital Universitario de Maracaibo 1989 – 2002. Cargo: Asesor freelance de TI, Consultor Jr. de soporte técnico
Dependencia de salud universitaria sin fines de lucro. Funciones: Entrenamiento a usuarios en TI, Certificación de proveedores, coordinación de equipos de trabajo. Logros: Diseño del programa de mantenimiento. Implantación tecnológica desde el año 1989 al 2002.","rawText":"STPI, Corporación Solintec 15 de febrero 2017- Actual Empresa integradora de soluciones tecnológicas orientada al sector energético, petrolero, servicios financieros y gobierno. Telemetría vehicular, monitoreo y control de procesos industriales con presencia en Venezuela, Colombia, Costa Rica, República Dominicana y México Cargo: Country Manager México – Rep. Dominicana. Funciones: Generar los planes estratégicos operacionales y administrativos de la empresa alineados a la visión, misión y objetivos de la corporación. Dirigir, coordinar y controlar todas las áreas y departamentos de la empresa en México y República Dominicana. Generar sinergia empresarial y comercial. Reportar indicadores de gestión y comercial a presidencia y establecer los mecanismos para escenarios de contingencia en procesos críticos. Logros: Implementación de los procesos y KPI´s para generación de reportes corporativos y presidencia, Diseño de estrategia comercial en México y República Dominicana, incremento del 25% en la eficiencia e implementación de cambios en TI, Desarrollo de protocolos para continuidad operativa y cambios de emergencia. SOA professionals, grupo español CMC Jun 16, 2016 a 31 Ene 17 Empresa con presencia en 5 países dedicada a la consultoría, outsourcing e integración de proyectos y soluciones IBM (IBM Integration BUS, Gobierno de TI WSRR, BPM, Desarrollo de aplicaciones móviles Mobile first) Cargo: PMO - Gerente de proyectos. Funciones: Generar los planes para la implementación, seguimiento y control de proyectos tecnológicos para clientes corporativos, evaluación, gestión de riesgos y preparación de contingencias, Preparar los planes de auditoria en las áreas de seguridad física y lógica, ciclo de vida y clasificación de la información de acuerdo a las normas PCI. Logros: Mentor del proyecto operations level agreement para clientes internos y externos en México para certificación de SLA´s; Gestión y control de proyectos de TI y valoración de procesos de negocio. INDRA México Oct 2012 – Jun 15, 2016 Empresa con presencia en 117 países dedicada a la consultoría, outsourcing y ejecución de proyectos para diversos mercados (Aeronáutica, Banca y Seguros, Gobierno, Seguridad, Transporte y tráfico). 40.000 empleados a nivel mundial (2300 en México). Cargo: Gerente corporativo seguridad patrimonial. Funciones: Diseñar las políticas de seguridad física para áreas internas y para nuestros clientes, análisis de riesgo en requerimientos, integrar soluciones tecnológicas preventivas en monitoreo, cctv, control de acceso, intrusión, alarmas, protección civil. Auditoria a los eventos y brechas en las áreas de seguridad física y lógica, código de ética y auditorias. Administración y control de presupuesto anual por $ 8,700,000 Mx. Logros: Ahorro del 40% en selección de proveedores de servicios y tecnologías de protección física intramuros y seguridad lógica, capacitación en seguridad y protección civil y formalizar sistema de indicadores de gestión. INDRA México Cargo: Gerente de proyecto de outsourcing Indra en infraestructura, seguridad lógica, física y continuidad de negocio. Funciones: Responsable de la seguridad de TI. Auditoria al Project charter de TI, Cumplimiento del marco legal CNBV y SOX. Disponibilidad de los servicios TI, planes contingencia y BCP. Logros: Plan anual de SLA con el negocio, incorporación del modelo de gestión de incidencias (Itil y Cobit), gestión del programa de cambio, migración de plataformas de TI heterogéneas (Pmi) Hildebrando S.A. de C.V Oct 2011 – Oct 2012 Empresa dedicada al giro de consultoría y outsourcing orientada a requerimientos financieros., 2000 empleados. Cargo: Business Partner al corporativo de las Américas de Bancomer, BBVA México. Funciones: Asesoramiento corporativo (TI, seguridad informática, contingencias en infraestructura y proveedores de servicios) desarrollo de SOA de acuerdo a región y/o países involucrados de BBVA basado en CMMI, migración de aplicativos corporativos de mensajería Ms. Exchange a Google Gmail. Logros: Cumplimiento del nivel de calidad para nuevos procesos, incorporación de mejora continua y ANS, auditorías, continuidad y alta disponibilidad de servicios, generación del programa de cambio y contingencias, aplicación de estrategias Cobit. 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