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Te cuento que en mi trayectoria laboral trabajé para empresas Nacionales y Multinacionales durante 20 años, que me han brindado amplia experiencia en distintas áreas como: Tecnología, Administración y Ventas. Esto me ha permitido crecer y ser una persona sensible ante las distintas necesidades sociales.

Me desempeñe in situ en las empresas, pero luego de la maternidad, mi vida dio un giro y fundé SOS Virtual, una empresa de Asistencia Virtual con especialización en IT, donde ofrezco a mis clientes todo el expertise en las distintas áreas de manera remota. Eso me permite tener un equilibrio entre lo laboral y lo familiar.

Realicé diversas capacitaciones en distintas áreas y actualmente lo sigo haciendo para actualizarme de las últimas tendencias tecnológicas.","rawText":"Hola!, mi nombre es Silvia Ríos, soy Lic. en Informática. Te cuento que en mi trayectoria laboral trabajé para empresas Nacionales y Multinacionales durante 20 años, que me han brindado amplia experiencia en distintas áreas como: Tecnología, Administración y Ventas. Esto me ha permitido crecer y ser una persona sensible ante las distintas necesidades sociales. Me desempeñe in situ en las empresas, pero luego de la maternidad, mi vida dio un giro y fundé SOS Virtual, una empresa de Asistencia Virtual con especialización en IT, donde ofrezco a mis clientes todo el expertise en las distintas áreas de manera remota. Eso me permite tener un equilibrio entre lo laboral y lo familiar. Realicé diversas capacitaciones en distintas áreas y actualmente lo sigo haciendo para actualizarme de las últimas tendencias tecnológicas.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/48a12573a96eca710595c5eec5bde137/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"ESTUDIOS.
 Lic. en Informática. Universidad Católica de Salta – 2001 a 2006.

OTRAS FORMACIONES.
-Inbound Certified Hubspot.
-Ventas y Mercadeo. Marca Personal y construcción. Oratoria y Hablar en Público. Storytelling. Estrategia Comercial. Atención al Cliente y Soporte a Usuarios. Ventas y Fidelización de Clientes. Estrategia Comercial B2B. CRM con Salesforce.
- Business Partner . Bureau Red - 2017.
-Asistente Virtual & Social Media Manager. Bureau Red - 2016.
- Project Manager. Hewlett Packard – 2011/2012.
- Itil Fundations. Xelere S.A. – 2006.

EXPERIENCIA LABORAL.
* Fundadora SOS Virtual. Asistencia Virtual & Social Media Manager.
    Tareas Administrativas en General: conciliaciones bancarias, pago a proveedores, facturación, impuestos, búsquedas en la Web, marketing de afiliados.
    Atención al cliente por diferentes medios: Redes Sociales, Telefónico, Sitios de Compra Venta, Ch* Fundadora SOS Virtual. Asistencia Virtual & Social Media Manager.
    Tareas Administrativas en General: conciliaciones bancarias, pago a proveedores, facturación, impuestos, búsquedas en la Web, marketing de afiliados.
    Atención al cliente por diferentes medios: Redes Sociales, Telefónico, Sitios de Compra Venta,atBot.
    Community Manager, contruyendo y administrando diferentes marcas en redes sociales.
    Soporte en IT. Data Entry.
    Ventas, detección de oportunidades, generación de leads, contacto con potenciales clientes.

* Ejecutivo de Ventas - IT Master Academy. Febrero 2020 - Octubre 2020.
    Asesoramiento y venta de cursos de programación. Contacto y Seguimiento de leads inbound.

* Senior Customer Support - Wisboo. Marzo 2020 - Agosto 2020.
    Atención a clientes B2B que contaban con cuentas en Wisboo. Resolver consulta de dueños de cuentas.
Administración de cuentas. Desarrollo de proyecto y documentación para proceso de onboarding de personas que ingresaban al área de soporte. Proceso de hiring para soporte L1. Desarrollo de centro de soporte (base de conocimientos). Aplicaciones/herramientas utilizadas Whatsapp, Hubspot y Notion.

* Representante de Ventas - Wisboo. Marzo 2020 - Agosto 2020.
    Calificar, validar y contactar prospectos. Agendar reunión con el equipo de ventas. Utilización de Hubspot. Clientes B2B

* Especialista en Datos - Unilever. Enero 2020 - Junio 2020.
    Data entry con experiencia en e-commerce para trabajar en un proyecto de 6 meses de duración.
Catalogación nuevos productos. Actualización de catálogo actual. Revisión de fotos y descripciones. Plataforma utilizada: Magento.

* Sales Development Representative - Workana. Marzo 2019 - Marzo 2020.
    Generación y Contacto de posibles prospectos para los países de México, Colombia, Costa Rica y Perú.
Agendar reuniones con el Ejecutivo de cuentas. Contacto a través de LinkedIn y utilización de SalesForce.

*Líder Funcional/Responsable de Administración y Control. - Blitzit Desde 2015 hasta Julio 2019.
 Seguimiento y gestión de proyectos. Documentación funcional. Testing.  Atención al cliente.  Seguimiento y control de procesos. Indicadores de gestión. Dashboard.
Tareas de administración: Conciliación bancaria. Pago a proveedores. Impuestos. Pago de sueldos. VEP´s. Gestión de cobranza a proveedores.

*Líder Funcional - Hewlett Packard Cliente ISBAN-GRUPO SANTANDER - 2010 a 2015.
 Desarrollo y mantenimiento de aplicaciones.  Soporte a producción para las aplicaciones.  Pruebas de usuario.
 Análisis y resolución de fallas detectadas.  Análisis y relevamiento de nuevos desarrollos.
 Creación y mantenimiento del Plan de Quality Assurance dentro del proyecto.

*Analista Funcional Sr. - BCRA - 2009 a 2009.
 Relevamiento funcional. Confección de documentación.
 Seguimiento y gestión de los siguientes proyectos:
o Modernización del circuito de envío de las comunicaciones y comunicados que emite el Banco Central de la República Argentina a otras entidades.
o Desarrollo de una nueva intranet colaborativa del BCRA. o Migración del Sitio W3. Extranet.

*Analista de Planeamiento. - BANCO HIPOTECARIO - 2007 a 2008.
 Creación de tableros de gestión.  Implementación de acuerdos de servicios.  Generación de informes Gerenciales.
 Construcción de indicadores ad hoc de los sectores de la gerencia.  Control presupuestario. Análisis de Capacity. Forescasting.

*Administración de proyectos. - BANCO HIPOTECARIO - 2005 a 2007.
 Implementación de proyectos IT. o Solución de impresión en casa matriz y red de sucursales.
o Implementación y administración de la herramienta gestión de incidentes HP Openview service desk en Mesa de Ayuda y otros sectores del Banco. o Reingeniería del parque informático con la implementación del nuevo sistema Cobis.
 Generación de informes.  Diseño web.

Administración de servidores.
BANCO HIPOTECARIO - 2003 a 2005
 Administración de servidores con plataforma Windows (Exchange, impresión, antivirus, aplicaciones, sap). Instalaciónes, buckups, restore, etc.
.
*Soporte Técnico – Help Desk. - BANCO HIPOTECARIO - 2000 a 2003.
 Atención telefónica a los usuarios internos y externos.  Armado, reparación y mantenimiento de Hardware.
 Instalación, actualización, detección y corrección de errores de software.

*Auxiliar administrativo. - BANCO HIPOTECARIO - 1996 a 1999.
 Recepción, desglose, distribución y archivo de la documentación ingresada del Correo Argentino. Procesamiento de la información.  Conciliación del procesamiento diario.  Control y confección de Inventarios.  Control y confección de Cuentas de Préstamos.  Saldos de Tesoro.","rawText":"ESTUDIOS.  Lic. en Informática. Universidad Católica de Salta – 2001 a 2006. OTRAS FORMACIONES. -Inbound Certified Hubspot. -Ventas y Mercadeo. Marca Personal y construcción. Oratoria y Hablar en Público. Storytelling. Estrategia Comercial. Atención al Cliente y Soporte a Usuarios. Ventas y Fidelización de Clientes. Estrategia Comercial B2B. CRM con Salesforce. - Business Partner . Bureau Red - 2017. -Asistente Virtual & Social Media Manager. Bureau Red - 2016. - Project Manager. Hewlett Packard – 2011/2012. - Itil Fundations. Xelere S.A. – 2006. EXPERIENCIA LABORAL. * Fundadora SOS Virtual. Asistencia Virtual & Social Media Manager.  Tareas Administrativas en General: conciliaciones bancarias, pago a proveedores, facturación, impuestos, búsquedas en la Web, marketing de afiliados.  Atención al cliente por diferentes medios: Redes Sociales, Telefónico, Sitios de Compra Venta, Ch* Fundadora SOS Virtual. Asistencia Virtual & Social Media Manager.  Tareas Administrativas en General: conciliaciones bancarias, pago a proveedores, facturación, impuestos, búsquedas en la Web, marketing de afiliados.  Atención al cliente por diferentes medios: Redes Sociales, Telefónico, Sitios de Compra Venta,atBot.  Community Manager, contruyendo y administrando diferentes marcas en redes sociales.  Soporte en IT. Data Entry.  Ventas, detección de oportunidades, generación de leads, contacto con potenciales clientes. * Ejecutivo de Ventas - IT Master Academy. Febrero 2020 - Octubre 2020.  Asesoramiento y venta de cursos de programación. Contacto y Seguimiento de leads inbound. * Senior Customer Support - Wisboo. Marzo 2020 - Agosto 2020.  Atención a clientes B2B que contaban con cuentas en Wisboo. Resolver consulta de dueños de cuentas. Administración de cuentas. Desarrollo de proyecto y documentación para proceso de onboarding de personas que ingresaban al área de soporte. Proceso de hiring para soporte L1. Desarrollo de centro de soporte (base de conocimientos). Aplicaciones/herramientas utilizadas Whatsapp, Hubspot y Notion. * Representante de Ventas - Wisboo. Marzo 2020 - Agosto 2020.  Calificar, validar y contactar prospectos. Agendar reunión con el equipo de ventas. Utilización de Hubspot. Clientes B2B * Especialista en Datos - Unilever. Enero 2020 - Junio 2020.  Data entry con experiencia en e-commerce para trabajar en un proyecto de 6 meses de duración. Catalogación nuevos productos. Actualización de catálogo actual. Revisión de fotos y descripciones. Plataforma utilizada: Magento. * Sales Development Representative - Workana. Marzo 2019 - Marzo 2020.  Generación y Contacto de posibles prospectos para los países de México, Colombia, Costa Rica y Perú. Agendar reuniones con el Ejecutivo de cuentas. Contacto a través de LinkedIn y utilización de SalesForce. *Líder Funcional/Responsable de Administración y Control. - Blitzit Desde 2015 hasta Julio 2019.  Seguimiento y gestión de proyectos. Documentación funcional. Testing.  Atención al cliente.  Seguimiento y control de procesos. Indicadores de gestión. Dashboard. Tareas de administración: Conciliación bancaria. Pago a proveedores. Impuestos. Pago de sueldos. VEP´s. Gestión de cobranza a proveedores. *Líder Funcional - Hewlett Packard Cliente ISBAN-GRUPO SANTANDER - 2010 a 2015.  Desarrollo y mantenimiento de aplicaciones.  Soporte a producción para las aplicaciones.  Pruebas de usuario.  Análisis y resolución de fallas detectadas.  Análisis y relevamiento de nuevos desarrollos.  Creación y mantenimiento del Plan de Quality Assurance dentro del proyecto. *Analista Funcional Sr. - BCRA - 2009 a 2009.  Relevamiento funcional. Confección de documentación.  Seguimiento y gestión de los siguientes proyectos: o Modernización del circuito de envío de las comunicaciones y comunicados que emite el Banco Central de la República Argentina a otras entidades. o Desarrollo de una nueva intranet colaborativa del BCRA. o Migración del Sitio W3. 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