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Rear Software Solutions - Islamabad
November 2018 to March 2020

Created eye catching and functional digital design concepts across various platforms to strengthen
company brand and identity. Tested websites and performed troubleshooting prior to deployment.
Oversaw troubleshooting of technical issues to solve problems quickly and efficiently. Designed sites
to be compatible with top browsers, including Firefox, Chrome and Safari. Analyzed requirements and
designed, developed and implemented software applications for multiple websites. Created site layout
and user interface using HTML and CSS practices. Used programming capabilities in PHP, SQL and
JavaScript and other libraries as needed.
Also experienced in gaming platforms Unity3d and UnReal Engine.

Senior Manager
Xillix BPO & IT Solutions - Islamabad
April 2016 to September 2018

I was responsible for decision making of a Call Center and IT House with 60+ employees. We worked
on multiple projects related to telemarketing & Web/Android/IOS/Games Development. Monitored
and controlled inventory, encompassing daily production, workflow and distribution. Developed and
implemented marketing plans to drive sales, profit and brand objectives. Managed team of 70 and
oversaw all multi-regional sales plans. Oversaw reporting functions to executive leadership. Managed
large-scale projects and initiatives including, introducing new systems, tools, and processes to support
attainment of challenging objectives.

Team Leader
Infinity BPO - Rawalpindi
November 2014 to March 2016

I was responsible to implement instructions given by manager for my team and achieve sales quotas
weekly. We made outbound calls for Final Expense Insurance for a USA based Insurance Company and
scheduled call backs for them to reach out to potential customers. We also received inbound customer
calls regarding issues they might have and we had to resolve the issue or transfer the call to the right
department so that their issues can be resolved as soon as possible.
Worked with team members to improve performance and implement training updates. Evaluated
employee skills and knowledge regularly, providing hands-on training and mentoring to individuals
with lagging skills. Assigned daily employee tasks and monitored activity and completion. Managed
schedules, accepted time off requests and found coverage for short shifts. Minimized resource and
time losses by addressing employee or production issue directly and implementing timely solutions.
Developed monthly and daily production output plans to deliver on customer service and financial
metrics. Prepared detailed reports daily on updates to project specifications, progress, identified
conflicts and team activities. Held meetings with employees to evaluate performance and make plans
for improvement.

Team Leader
Brain Wolves - Rawalpindi, Pakistan
March 2014 to October 2014

I worked at a facility that made outbound phone calls to schedule callbacks for a USA Based Auto
Warranty Company. I was responsible to help achieve the weekly sales quota of our team of 25
employees as a team lead and pass on the instructions given by managers to the whole team and
implement them. Worked with team members to improve performance and implement training
updates. Assigned daily employee tasks and monitored activity and completion. Managed schedules,
accepted time off requests and found coverage for short shifts. Minimized resource and time losses
by addressing employee or production issue directly and implementing timely solutions. Developed
monthly and daily production output plans to deliver on customer service and financial metrics.
Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and
team activities.

Customer Service Representative
Synergy Paradigm - Rawalpindi, Pakistan
February 2013 to March 2014

Customer Service Representative responsible for outbound calls to schedule appointments for USA based Solar Company. Responsible for achieving a specified sales quota.
• Responded to and handled customer complaints and inquiries in a timely manner.
• Maintained a polite and professional telephone manner.
• Developed personal organization and multitasking skills in a fast paced environment.","rawText":"REAR Software Solutions Rear Software Solutions - Islamabad November 2018 to March 2020 Created eye catching and functional digital design concepts across various platforms to strengthen company brand and identity. Tested websites and performed troubleshooting prior to deployment. Oversaw troubleshooting of technical issues to solve problems quickly and efficiently. Designed sites to be compatible with top browsers, including Firefox, Chrome and Safari. Analyzed requirements and designed, developed and implemented software applications for multiple websites. Created site layout and user interface using HTML and CSS practices. Used programming capabilities in PHP, SQL and JavaScript and other libraries as needed. Also experienced in gaming platforms Unity3d and UnReal Engine. Senior Manager Xillix BPO & IT Solutions - Islamabad April 2016 to September 2018 I was responsible for decision making of a Call Center and IT House with 60+ employees. We worked on multiple projects related to telemarketing & Web/Android/IOS/Games Development. Monitored and controlled inventory, encompassing daily production, workflow and distribution. Developed and implemented marketing plans to drive sales, profit and brand objectives. Managed team of 70 and oversaw all multi-regional sales plans. Oversaw reporting functions to executive leadership. Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives. Team Leader Infinity BPO - Rawalpindi November 2014 to March 2016 I was responsible to implement instructions given by manager for my team and achieve sales quotas weekly. We made outbound calls for Final Expense Insurance for a USA based Insurance Company and scheduled call backs for them to reach out to potential customers. We also received inbound customer calls regarding issues they might have and we had to resolve the issue or transfer the call to the right department so that their issues can be resolved as soon as possible. Worked with team members to improve performance and implement training updates. Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. Assigned daily employee tasks and monitored activity and completion. Managed schedules, accepted time off requests and found coverage for short shifts. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Developed monthly and daily production output plans to deliver on customer service and financial metrics. Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities. Held meetings with employees to evaluate performance and make plans for improvement. Team Leader Brain Wolves - Rawalpindi, Pakistan March 2014 to October 2014 I worked at a facility that made outbound phone calls to schedule callbacks for a USA Based Auto Warranty Company. I was responsible to help achieve the weekly sales quota of our team of 25 employees as a team lead and pass on the instructions given by managers to the whole team and implement them. Worked with team members to improve performance and implement training updates. Assigned daily employee tasks and monitored activity and completion. Managed schedules, accepted time off requests and found coverage for short shifts. Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Developed monthly and daily production output plans to deliver on customer service and financial metrics. Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities. Customer Service Representative Synergy Paradigm - Rawalpindi, Pakistan February 2013 to March 2014 Customer Service Representative responsible for outbound calls to schedule appointments for USA based Solar Company. 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