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engineer","slug":"electrical-engineer"}],"finance-management":[{"name":"Accounting analyst","slug":"accounting-analyst"},{"name":"Business analyst","slug":"business-analyst"},{"name":"Negotiator","slug":"negotiator"},{"name":"Human resources analyst","slug":"human-resources-analyst"},{"name":"Accounts payable analyst","slug":"accounts-payable-analyst"},{"name":"Financial agent","slug":"financial-agent"}],"it-programming":[{"name":"Front-end Developer","slug":"front-end-developer"},{"name":"Full Stack Developer","slug":"full-stack-developer"},{"name":"Back-end Developer","slug":"back-end-developer"},{"name":"QA Automation","slug":"qa-automation"},{"name":"Data Engineer","slug":"data-engineer"},{"name":"Mobile Developer","slug":"mobile-developer"}],"legal":[{"name":"Legal Advisor","slug":"legal-advisor"},{"name":"General Counsel Advisor","slug":"general-counsel-advisor"},{"name":"Labor & Employment Law Advisor","slug":"labor-employment-law-advisor"},{"name":"Business & Corporate Law 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- CompTIA A+ 901 certification – Candidate ID :COMP001021087243
- Dell CompTIA Linux+ 2014 Powered By LPI: LX0-104 Scripting and Administrative
Task
- Dell Mentoring LX0-104 CompTIA Linux+ Powered by LPI Exam 2
- Dell Cisco DCICT 1.0 - RAID Options and B-Series Blades and Cluster Options
- Administrando Servidores Windows 2008 http://aulaead.com/author/hiagocm
- Dell Latitudes, Optiplex, Alienware and Precision Products Line Deep Dive
SSL / TLS protocol and handshake process - http://ude.my/UC-YVDENF7L
- Informática Basica (Internet, E-mail e Windows 8.1) - http://ude.my/UC-KMZM4M2D
- Cyber Security Think Tank Kali Linux - http://ude.my/UC-MW0VDG04
- Estácio - Empreendedorismo - http://ude.my/UC-S14JIK9K
- Dell Ubuntu 14.04 LTS
- Dell Windows OS Reinstalls with Drivers - Client New Hire

CONHECIMENTOS
- Inglês intermediário e espanhol básico.
- Gerenciamento de ações através de SWOT e 5W2H.
- Linguagens de programação C, C++, HTML, Java, JS e PHP.
- Conhecimento Windows, Linux e MAC OS.
- Conhecimento em sistemas ERP Questor e Siger
- Conhecimento em rotinas comerciais, cálculo de mark-up de preço de vendas,
estratégia de vendas, roteiros e prospecções, análise de vendas e faturamento e
planejamento estratégico.
- Conhecimento em rotinas de estoque, curva ABC, análise de compras e rotatividade
de matérias primas e insumos. Análise de inventário e movimentação de materiais.
- Banco de Dados MySQL, Pacotes Office, BR Office, e Libre Office.
- Manutenção, configuração e montagem de micros, notebooks, tablets e celulares
- Segurança, administração e implementação de redes
- Grande Facilidade em comunicar-se com clientes e usuários visando buscar sempre a
melhor solução.
- Suporte ( Help Desk ) para clientes presenciais e remotos.

EXPERIÊNCIA PROFISSIONAL

Alplan Comércio de Correias, Porto Alegre / RS – (51) 3367-3397
[01/2018 – até o momento]
Cargo: Coordenador de Projetos e Processos
- Utilização de ferramentas SWOT e 5W2H para acompanhamento e gerenciamento
das ações dentro do cronograma gerencial.
- Acompanhar equipe de produção com foco em análise de processos, mapa de
operações, planejamento estratégico e realização de melhorias.
- Auditar a revisar ações dos colaboradores para identificar pontos individuais e da
equipe.
- Coordenar operações e ações de melhorias do setor de estoque, integrando o
ERP e a legislação nas operações para enquadramento do bloco K.
- Acompanhar ações de compras nacionais e importadas, emissão de ordens de
compras, notas fiscais, nota de nacionalização e complementares.
- Controle dos equipamentos de informática e gestão dos patrimônios.
- Manter infraestrutura funcional e implementação de melhorias no server, controle
de backup e serviços de cloud.
- Monitoramento e auditoria dos processos no local, gerando relatórios de não
conformidade, buscando oportunidades de otimização das ações, reduzindo
custos e trabalhando na resolução dos casos.
- Desenvolvimento de KPI's através do Power BI e integração da base de dados
ERP com a ferramenta para dashboards gerenciais e para os setores.
- Desenvolvimento de manuais e documentações para padronização das ações nos
setores
- Atualizar e organizar os fluxogramas dos setores e operações da empresa.
- Suporte e treinamentos no sistema ERP Siger para os novos colaboradores em
todos setores da empresa.
- Implementação do sistema ERP dentro dos processos da empresa, tornando
processo mais ágil e proporcionando um panorama mais gerenciável a liderança.

Dell Computadores, Eldorado do Sul/RS – Fone: 0800 970 3384
[04/2016 – 10/2017]
Cargo: Analista de Prosupport
- Suporte técnico remoto para cliente final com garantia Pro Support, com objetivo de
resolver o problema sem a necessidade de direcionar um técnico ao local.
- Gerenciamento dos cases em aberto dentro das métricas estabelecidas.
- Resolve problemas e eventos relacionados a aplicativos distribuídos e disponibilidade
de ambientes de teste;
- Monitora e mede as características de desempenho das aplicações;
- Comunicação com equipes externas para abordar problemas de sistema e meio
ambiente;
- Entende e implementa aprimoramentos de sistemas que melhorarão a confiabilidade;
- Aprende novos aplicativos, tecnologias específicas da Dell, comportamento do
sistema e processos de negócios relacionados às necessidades do cliente;
- Participa efetivamente na solução de problemas de sessões e relata o status de
integridade dos sistemas aos clientes.

Oniz Distribuidora Ltda, Cachoeirinha/RS – Fone: (51) 2136-7969
[08/10/2014 – 06/2015]
Cargo: Assistente de TI
- Auxiliar e prestar suporte aos funcionários internos e externos da empresa
- Responsável pela manutenção dos equipamentos da área de TI como computadores,
celulares, tablets e impressoras, gerenciar os patrimônios e suprimentos.
- Realizar treinamento para vendedores que estão entrando na empresa, apresentando
as ferramentas disponíveis para trabalho.

Saga Top Games – Bairro Partenon – Porto Alegre/RS – Fone: (51) 3072.7776
[05/04/2014 – 30/12/2014]
Cargo: Programador
- Desenvolvimento de aplicações em C e Java com o objetivo de agilizar o processo e
reduzir o tempo de tarefas.

Pirelli Pneus Ltda – Gravataí/RS - Fone (51) 3484-7500
[10/01/2014 – 10/07/2014]
Cargo: Estágio de help desk
- Responsável pela manutenção, instalação e configuração de softwares para,
aproximadamente, 100 máquinas junto com o suporte para usuários tanto por telefone
como pessoalmente.
- Desenvolver documentações para softwares facilitando o seu uso para futuros
funcionários.","rawText":"CERTIFICAÇÕES: - CompTIA A+ 901 certification – Candidate ID :COMP001021087243 - Dell CompTIA Linux+ 2014 Powered By LPI: LX0-104 Scripting and Administrative Task - Dell Mentoring LX0-104 CompTIA Linux+ Powered by LPI Exam 2 - Dell Cisco DCICT 1.0 - RAID Options and B-Series Blades and Cluster Options - Administrando Servidores Windows 2008 http://aulaead.com/author/hiagocm - Dell Latitudes, Optiplex, Alienware and Precision Products Line Deep Dive SSL / TLS protocol and handshake process - http://ude.my/UC-YVDENF7L - Informática Basica (Internet, E-mail e Windows 8.1) - http://ude.my/UC-KMZM4M2D - Cyber Security Think Tank Kali Linux - http://ude.my/UC-MW0VDG04 - Estácio - Empreendedorismo - http://ude.my/UC-S14JIK9K - Dell Ubuntu 14.04 LTS - Dell Windows OS Reinstalls with Drivers - Client New Hire CONHECIMENTOS - Inglês intermediário e espanhol básico. - Gerenciamento de ações através de SWOT e 5W2H. - Linguagens de programação C, C++, HTML, Java, JS e PHP. - Conhecimento Windows, Linux e MAC OS. - Conhecimento em sistemas ERP Questor e Siger - Conhecimento em rotinas comerciais, cálculo de mark-up de preço de vendas, estratégia de vendas, roteiros e prospecções, análise de vendas e faturamento e planejamento estratégico. - Conhecimento em rotinas de estoque, curva ABC, análise de compras e rotatividade de matérias primas e insumos. Análise de inventário e movimentação de materiais. - Banco de Dados MySQL, Pacotes Office, BR Office, e Libre Office. - Manutenção, configuração e montagem de micros, notebooks, tablets e celulares - Segurança, administração e implementação de redes - Grande Facilidade em comunicar-se com clientes e usuários visando buscar sempre a melhor solução. - Suporte ( Help Desk ) para clientes presenciais e remotos. EXPERIÊNCIA PROFISSIONAL Alplan Comércio de Correias, Porto Alegre / RS – (51) 3367-3397 [01/2018 – até o momento] Cargo: Coordenador de Projetos e Processos - Utilização de ferramentas SWOT e 5W2H para acompanhamento e gerenciamento das ações dentro do cronograma gerencial. - Acompanhar equipe de produção com foco em análise de processos, mapa de operações, planejamento estratégico e realização de melhorias. - Auditar a revisar ações dos colaboradores para identificar pontos individuais e da equipe. - Coordenar operações e ações de melhorias do setor de estoque, integrando o ERP e a legislação nas operações para enquadramento do bloco K. - Acompanhar ações de compras nacionais e importadas, emissão de ordens de compras, notas fiscais, nota de nacionalização e complementares. - Controle dos equipamentos de informática e gestão dos patrimônios. - Manter infraestrutura funcional e implementação de melhorias no server, controle de backup e serviços de cloud. - Monitoramento e auditoria dos processos no local, gerando relatórios de não conformidade, buscando oportunidades de otimização das ações, reduzindo custos e trabalhando na resolução dos casos. - Desenvolvimento de KPI's através do Power BI e integração da base de dados ERP com a ferramenta para dashboards gerenciais e para os setores. - Desenvolvimento de manuais e documentações para padronização das ações nos setores - Atualizar e organizar os fluxogramas dos setores e operações da empresa. - Suporte e treinamentos no sistema ERP Siger para os novos colaboradores em todos setores da empresa. - Implementação do sistema ERP dentro dos processos da empresa, tornando processo mais ágil e proporcionando um panorama mais gerenciável a liderança. Dell Computadores, Eldorado do Sul/RS – Fone: 0800 970 3384 [04/2016 – 10/2017] Cargo: Analista de Prosupport - Suporte técnico remoto para cliente final com garantia Pro Support, com objetivo de resolver o problema sem a necessidade de direcionar um técnico ao local. - Gerenciamento dos cases em aberto dentro das métricas estabelecidas. - Resolve problemas e eventos relacionados a aplicativos distribuídos e disponibilidade de ambientes de teste; - Monitora e mede as características de desempenho das aplicações; - Comunicação com equipes externas para abordar problemas de sistema e meio ambiente; - Entende e implementa aprimoramentos de sistemas que melhorarão a confiabilidade; - Aprende novos aplicativos, tecnologias específicas da Dell, comportamento do sistema e processos de negócios relacionados às necessidades do cliente; - Participa efetivamente na solução de problemas de sessões e relata o status de integridade dos sistemas aos clientes. Oniz Distribuidora Ltda, Cachoeirinha/RS – Fone: (51) 2136-7969 [08/10/2014 – 06/2015] Cargo: Assistente de TI - Auxiliar e prestar suporte aos funcionários internos e externos da empresa - Responsável pela manutenção dos equipamentos da área de TI como computadores, celulares, tablets e impressoras, gerenciar os patrimônios e suprimentos. - Realizar treinamento para vendedores que estão entrando na empresa, apresentando as ferramentas disponíveis para trabalho. Saga Top Games – Bairro Partenon – Porto Alegre/RS – Fone: (51) 3072.7776 [05/04/2014 – 30/12/2014] Cargo: Programador - Desenvolvimento de aplicações em C e Java com o objetivo de agilizar o processo e reduzir o tempo de tarefas. Pirelli Pneus Ltda – Gravataí/RS - Fone (51) 3484-7500 [10/01/2014 – 10/07/2014] Cargo: Estágio de help desk - Responsável pela manutenção, instalação e configuração de softwares para, aproximadamente, 100 máquinas junto com o suporte para usuários tanto por telefone como pessoalmente. - Desenvolver documentações para softwares facilitando o seu uso para futuros funcionários.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/4b32da36403c42f765b1fe46b40e5c5a/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Alplan Comércio de Correias - 2018
- Integração de ERP através de SQL com ferramenta PowerBI
- Indicadores de financeiro, faturamento, comercial, estoque e produção
- Monitoramento e auditoria dos processos no local, gerando relatórios de não
conformidade, buscando oportunidades de otimização das ações, reduzindo
custos e trabalhando na resolução dos casos.
- Desenvolvimento de KPI's através do Power BI e integração da base de dados
ERP com a ferramenta para dashboards gerenciais e para os setores.
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