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Iron Mountain – C.A.B.A, Argentina

04/2017 – 09/2017    *Proveer seguimiento a la base de datos de los clientes a través del sistema a fin de brindar información vigente a los clientes respecto de la cuenta para garantizar la actualización constante de datos. *Coordinar la atención telefónica y vía electrónica a la cartera de clientes, en cuanto al seguimiento de solicitudes de servicio para evacuar cualquier duda y disminuir el margen de error ante futuros pedidos. *Generar seguimiento a las órdenes de pedidos y apoyar al área de Logística en búsqueda de maximizar la relación con el cliente.
Logros    *Detectar inconvenientes y oportunidades en el proceso con el objetivo de proponer mejoras en el nivel de servicio brindado a los clientes, interactuando con las distintas interfaces de la compañía involucradas.

Representante de Customer Service
Grupo Herrera Rojas & Asociados – Puerto la Cruz, Venezuela

08/2016 – 01/2017    *Responder a las solicitudes entrantes de asistencia telefónica o por correo electrónico. *Actualizar continuamente la cartera de clientes. *Garantizar un servicio de calidad y un alto nivel de satisfacción del cliente.
Logros    Cumplir con los criterios de información interna y externa, realizando las instrucciones dadas por los superiores y mostrando flexibilidad en el uso de las habilidades lingüísticas y tele ventas para apoyar otros colegas y equipos.

Instructora de Inglés
The Language Center – Punto Fijo, Venezuela

11/2014 – 08/2016    *Enseñar habilidades conversacionales de inglés a adultos siguiendo los planes de lección proporcionados. *Corregir los errores de gramática y pronunciación de los estudiantes. *Ocupar posiciones de enseñanza en niños, adultos y centros en línea.
Logros    Desarrollar y llevar a cabo un plan de capacitación para los estudiantes de TOEFL y Bilingüismo.

Analista Comercial
AJR Inversiones – Punto Fijo, Venezuela

08/2011 – 10/2014    *Analizar los distintos procesos del sector para detectar mejoras e implementarlas a nivel local y regional. *Proveer seguimiento a la información respectiva y a los clientes con exactitud, atención al detalle y conocimiento del producto. *Administrar y supervisar el correcto registro de los costos, inventarios, usuarios e información pertinente a la empresa. *Generar y mantener segmentaciones de clientes con datos internos y externos.
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