Miguel A. N. freelancer experto en Adobe Photoshop, Traducción al Inglés, Traducción al Español, Redacción de informes, Servicio al Cliente

Miguel A. N.

Excelencia

0 / 5

Nicaragua
Valor hora:

USD 5,00

Marketing y Ventas

¿Qué es posición de perfil bronze?

Bronze es el segundo nivel de los freelancers de Workana. A medida que consigan más logros y ganen más proyectos, irán progresando hacia los niveles superiores. Leer más

Sobre mí
Hola a todos, soy Ingeniero en Sistemas, Licenciado en Teología (Bilingue) y actualmente estudiando el Master en Divinidadesl, con más de 15 años de experiencia en diversas áreas, me especializo en 5 áreas fundamentales:

1. Diseño Gráfico de logos, afiches, pancartas, banners y volantes.
2. Edición de video y sonido profesional para TV y servidores de videos.
3. Redacción de artículos.
4. Traducción de contenido Inglés-Español y viceversa.
5. Programación en Excel.
6. Ventas y Marketing.
7. Atención al cliente. ( Call Center )

La excelencia es una de mis virtudes, doy el mejor esfuerzo creativo. Su trabajo lo realizo a tiempo y forma con el nivel requerido de eficiencia.
Historia laboral
[  2003-2006 ]    Nicaraguan Protestant University    
                                      Managua
Computing Laboratories Manager
• Computer laboratories Manager.  Technical Support and Maintenance of computers equipments and Local area network (LAN)help desk.


[  Apr 2006 –Jul 2007 ]    Telmark Nicaragua S.A    
                                      Managua
Customer Service Supervisor
• Head of a team of 20 agents
• Always maintain and increase the level of customer service.
• Customize system for the implementation of company requirements and goals so as to increase team sales by 20 percent in two quarters.
• Create sales-workshops for the team.
• Provide one-on-one coaching sessions to discuss system, company, team, and personal targets.
• Conduct team meetings to discuss sales, service, and responsibilities. Inspire team to be number one in call center. Listening to any concerns or ideas also took place on such occasions.
• Randomly monitor agent phone conversations an provide scores in deferent areas.
• Maintain, review, and update agent and team statics such as sales made, adherence to schedule, average call handle time, and other pertinet areas.
• Resolve difficult situations between employees or between a customer and an agent.
• handle irate customers.

[  Jul 2007 – Jun 2008 ]Telmark Nicaragua S.A    
                                      Managua
  Recruitment  Ejecutive – Human Resources
    Collaborates with the hiring manager on posting a job with                 
      appropriate responsibilities and qualifications listed
    Advises and collaborates with the hiring manager on advertising  sources
    Actively uses sourcing, internet searches, and job banks to locate        qualified candidates
    Prescreens candidates
    Screens resumes and submits qualified candidates to the hiring manager .
    Advises the hiring manager on interviewing techniques or conducts interviews for the manager
    Advises the hiring manager on conducting professional references or will conduct references for the manager
    Advises and consults with the hiring manager on appropriate salaries for external and internal candidates
    Advises the hiring manager on making offers or makes offers for the manager.  Advice includes the total compensation package, sign-on bonuses, pre-hiring process for new hires and obtaining necessary information from the new hire.
    Advises the hiring manager on how to complete the matrix for each job posted
    Completes all new hire paperwork for external candidates and paperwork for internal actions
    Attends local and national specialty job fairs to local the best candidates


[  Jun 2008 – Mar 2009]  Telmark Nicaragua S.A    
                                      Managua
Recruitment Process Manager-  Human Resources

• Recruits the most qualified candidates for employment opportunities through a variety of  means, including job fairs, internet community advertisements, volunteer/cooperative education
programs, and continual networking with employment agencies.

•  Develops and delivers mandatory compliance training regarding  recruitment and hiring policies, and development of policies and procedures based on state and federal mandates and regulations.

•Assist in the training development of County work policies and procedures and monitors all activities.
.
•Develops annual budget and exercises control.

•Reviews recruitment publications and materials, and latest trends to keep abreast of new and  innovative techniques and recruitment programs

2003- 2015
Evangelist in Church of Christ in Managua.
Contratar

Rankeado: No está rankeado

Posición del perfil: Bronze

Último login: Hace un año

Registrado: Hace un año