Alicia M. C. H. freelancer experto en Administración de Proyectos, Atención al cliente, Planificación Estratégica

Alicia M. C. H.

IT & Customer Services Director - VoIP Engineer

0 / 5

Venezuela
Valor hora:

USD 40,00

Programación y Tecnología

Sobre mí
Possess broad technical and business experience in the area of telecommunications and specifically in the area of Voice Transmission. I have over 10 years in the area of design, coordination, planning, implementation and management of projects in the area of Quality Management Telephony and Telephone Service.
Also within these projects have managed the budget and production of commercial offers both Pre-Sales and After Sales across platforms (Alcatel - Lucent, Siemens, Panasonic, Elastix, Mitel, Nortel, Avaya) directly with my clients, among which I can mention: CANTV, SunSol Hotels Corporation, Hippocampus Vacation Club, La Samanna de Margarita Hotel & Thalasso, government of the state of Nueva Esparta, government of the state of Anzoátegui, Caribbean International Airport General-in-Chief Santiago Mariño, SENIAT, Avior Airlines, Televen, Cemex, Hesperia Hotels, Hotel Bella Vista, including both public and private institutions in different business areas.
Currently I lead a high-performance team made up of 10 individuals under my responsibility, dedicated to projects implementing unified communications based on IP technology integrator service providers such as CANTV, Movistar and Digitel, for companies engaged in different lines of business.

Systems Engineer. Specialist Voice Telecommunications Transmission segment.

Specialties: Telecommunications, Telephony TDM, SIP, H323, VoIP, Project Management, Service and Technical Support, Customer Service.
Historia laboral
* Startup Weekend (Civic & Social Organization): Mentor / Tutor en Tecnología y Calidad de Servicios en el 1er Margarita Startup Weekend By Google For Entreprenurs.

* AMC Telecom and Technologies: Under My Client Portfolio Responsibility: 185 (includes SMEs and Large Users)
Functions:
•    Planning, Design, Implementation, Management and Project Execution Of Technology In the Telecommunications Voice, Data and CCTV area. Managing and Configuring VoIP Solutions Such As ACD, CCS, IVR, Contact Center.
•    Programming & Administration Telephone Exchanges With Brand Certifications:
•    Alcatel-Lucent (OXE, OXO, Office Systems), Elastix, Asterisk, Siemens HiPath 3000, HiPath 4000, Panasonic (Hybrid & IP Systems), Nortel Meridian, Mitel.
•    Project Coordination Telecommunications Adapted In A Needs-Based Clients and DNS PMO.
•    Management Providers in Technology Supplies And Equipment.
•    Direct Assessment Processes and Technological Change, Evaluating Systems and Processes. Defining:
•    Approaches and Strategies for Technology Management.
•    Provide Advice On The Functions Of Technical Support, Systems Development & Administration Information Technology And / Or Communication Clients.
•    Supervision Administrative and Technical Personnel Assigned Al CAS.
•    Preparing Technical and Commercial Offers for Both Pre-Salesand After Sales.

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