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Soy un profesional de las telecomunicaciones con habilidades en el campo de las redes y la informática. Ademas, los últimos 4 años me he profesionalizado y especializado en el análisis estadístico, Data Entry, administración de Bases de datos, automatización de procesos administrativos y extracción de datos.

Algunas de mis habilidades y conocimientos:

•    Formulación y evaluación de proyectos tecnológicos
•    Mantención y armado de equipos computacionales
•    Configuración, mantención y monitoreo de redes de telecomunicaciones
•    Administración de recursos informáticos y humanos
•    Soporte de redes informáticas
•    Configuración de equipos de escritorio y periféricos

Dominio de Software y Otros:

Dominio y configuración de SO Windows XP - 7 - 8

Excel Nivel Avanzado (Creación de Macros y Programas en VBA)
Word Nivel Avanzado
Power Point Nivel Avanzado
Outlook Nivel Avanzado (Configuración y administración de cuentas de correo)

Uso, control e interpretación de Tivoli Storage Manager Suit IBM

Uso, control e interpretación de Introscope Wily

Manejo, configuración e interpretación de Aplicativo de monitoreo y web testing ATENTUS

Creación de robot testing para experiencias web con Software iMacros

ERP SAP Modulo MM
Consulta de transacciones, creación de favoritos, descarga de datos y registros.","rawText":"Los obstáculos que he enfrentado en mi vida personal y profesional me han impulsado a desarrollar mis fortalezas, de las cuales, las más destacadas son: la persistencia para obtener los resultados deseados, aceptar retos, competencia, empatía, habilidades administrativas, trabajo en equipo, trabajo bajo presión y manejo de personal. Soy un profesional de las telecomunicaciones con habilidades en el campo de las redes y la informática. Ademas, los últimos 4 años me he profesionalizado y especializado en el análisis estadístico, Data Entry, administración de Bases de datos, automatización de procesos administrativos y extracción de datos. Algunas de mis habilidades y conocimientos: • Formulación y evaluación de proyectos tecnológicos • Mantención y armado de equipos computacionales • Configuración, mantención y monitoreo de redes de telecomunicaciones • Administración de recursos informáticos y humanos • Soporte de redes informáticas • Configuración de equipos de escritorio y periféricos Dominio de Software y Otros: Dominio y configuración de SO Windows XP - 7 - 8 Excel Nivel Avanzado (Creación de Macros y Programas en VBA) Word Nivel Avanzado Power Point Nivel Avanzado Outlook Nivel Avanzado (Configuración y administración de cuentas de correo) Uso, control e interpretación de Tivoli Storage Manager Suit IBM Uso, control e interpretación de Introscope Wily Manejo, configuración e interpretación de Aplicativo de monitoreo y web testing ATENTUS Creación de robot testing para experiencias web con Software iMacros ERP SAP Modulo MM Consulta de transacciones, creación de favoritos, descarga de datos y registros.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/56e7cb83c24478b7d2fbf4c85374a76e/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Junio 2016 – Presente
Subus Chile SA. / Huechuraba - Chile
Empresa de Transporte de pasajeros
ANALISTA DE CONTROL Y GESTIÓN: Tengo la responsabilidad de monitorear y supervisar el cumplimiento, control y gasto del presupuesto anual ajustándose al programa definido por la gerencia.
Control y Gestión de indicadores claves llevando un detallado registro de todos ellos, logrando de esta manera, contar con la información necesaria para ayudar a la toma de decisiones del área y la empresa.
Consolidar información relacionada con los servicios de la compañía desde diversas fuentes en búsqueda de mejoras aplicables a la gerencia de mantenimiento.
Realizar seguimiento de incidencias que pueden afectar el normal funcionamiento de la flota de buses, mediante un efectivo control y seguimiento de órdenes de servicio y reparación del equipamiento embarcado en los buses.
Retroalimentar información con operador tecnológico de Transantiago (SONDA) de los trabajos y servicios relacionados al equipamiento embarcado en la flota de buses (Comunicación, validación, GPS, etc.)
Generar reportes estadísticos de incidencias relacionadas al funcionamiento y desempeño del área de mantenimiento.

MEJORA CONTINUA DE PROCESOS, creación de procesos más eficientes a través de la documentación, reingeniería y automatización de estos, modificando y generando nuevos reportes de utilidad para la organización de manera clara y pronta. Además de desarrollar nuevas herramientas de trabajo para que los procesos sean más precisos, rápidos y menos complejos de llevar a cabo.

Desarrollo de modelos predictivos para indicadores de gestión. Creación y migración de reportes a Power BI y la continua actualización de estos.

Marzo 2015 – Abril 2016
Ingeniería de Proyectos Itels Ltda. / Santiago - Chile
Ingeniería de Proyectos y Outsoursing
Supervisor de Monitoreo Internet y Mobile
Supervisar el funcionamiento del servicio monitoreo internet y Mobile. Monitorear las funcionalidades y operatividad del canal internet de los sitios web de Banco Estado. Desarrollo de aplicaciones en VB Excel aplicables al servicio de monitoreo. Elaboración y control de envío de informes de estatus de los servicios monitoreados cumpliendo con los SLA definidos por el cliente. Gestionar alertas y escalamientos de las mismas según criticidad de estas. Administración de cuentas de correo asignadas al servicio.
Soporte y mantención de los equipos y redes informáticas correspondientes al servicio. Actualización de software y control de caducidad de licencias de equipos utilizados por el servicios de monitoreo.
Dirigir el equipo de trabajo, coordinar y asignar turnos del equipo, capacitar al personal que se incorpora al servicio. Controlar y supervisar las labores desempeñadas por el equipo tanto analistas como operadores.

Junio 2014 – Febrero 2015
Ingeniería de Proyectos Itels Ltda. / Santiago - Chile
Ingeniería de Proyectos y Outsoursing
Analista Funcional de Monitoreo Internet
Analizar datos de funcionalidad del sitio web de Banco Estado. Elaboración de indicadores para el panel de la gerencia de canales no presenciales de Banco Estado. Elaboración y evaluación de Indicadores globales del canal web para control y prevención de contingencias. Apoyo y gestión del monitoreo funcional del canal internet. Generación de alertas y escalamientos respectivos según criticidad de las mismas.

Septiembre 2013 – Febrero 2014
JazzPlat Chile - Call Center Ltda / Ñuñoa - Chile
Call Center, Contact Center, Telecomunicaciones
Técnico de soporte y configuración (SYC ADSL)
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