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Consultora en ventas y éxito del cliente
Marzo de 2019 - noviembre de 2019 / Remoto - Canadá - USA
- Aconsejé a 20 clientes potenciales sobre cómo mejorar y automatizar su proceso de cotización y facturación, por lo que decidieron probar el software.
- Articulé demostraciones personalizadas del software para 5 negocios diferentes y así logré que continuaran con el producto.
- Evalué las dificultades de 10 clientes con el software, encontré las soluciones y así logre que estuvieran satisfechos.
- Cerré 4 renovaciones de contratos de clientes existentes.

NEORIS
Consultora Senior de producto
Octubre de 2017 - julio de 2018 / Bogotá D.C., Colombia
- Mejoré el diseño de 12 procesos académicos en una Universidad cliente a través de las diferentes opciones de software de Ellucian: Banner, Workflow, Reclutamiento, Móvil, MDUU, ILP y Argos de Evisions.
- Analicé 46 "gaps" del software y propuse diferentes soluciones posibles en una Universidad cliente.
- Probé 2 entornos de software para detectar errores.
- Analicé y respondí a 3 RFP: Solicitud de Propuesta.

ELLUCIAN
Consultor de soluciones académicas de pre-venta para America Latina y el Caribe
Julio de 2014 - abril de 2017
- Viajé a 7 países para analizar 25 universidades diferentes sobre cómo los productos de Ellucian podrían mejorar sus operaciones.
- Como miembro de una gran compañía internacional, tuve la oportunidad de asesorar a más de 30 prospectos y clientes sobre las mejores prácticas y las últimas tendencias.
- Diseñé y realicé presentaciones y demostraciones de productos, incluyendo pequeñas presentaciones en persona, a distancia, con guión, grandes audiencias y ferias comerciales.
- Analicé y respondí más de 15 RFP: Solicitud de Propuesta.
- Apoyé a los socios de canal de Ellucian y a los equipos internos de marketing y ventas durante todo el ciclo de vida de las ventas.

UNIVERSIDAD PONTIFICIA BOLIVARIANA
Líder del sistema de información académico
2003 - 2014 / MedellÍn Colombia
- Administré el sistema de información Banner Estudiantes: admisión, inscripción, cursos, horario, graduación, profesores, entre otros, en los 4 campus de la universidad con aproximadamente 18.000 estudiantes.
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- Implementé módulos del sistema Banner en la universidad con una exitosa puesta en marcha.
- Dí apoyo y capacitación al personal administrativo y a los profesores de la Universidad.
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