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https://www.behance.net/kennyvivas

Specialties:
- Agile Project Planning.
- Scrum Product Owner.
- Startups.
- Interface design and usability.
- Process Engineering.
- Tech Consultant

Skills:
- Pattern Recognition and Classification, applied to business process optimization.
- Web development using Agile Frameworks ( J2EE-Struts,Django, CakePHP, Code Igniter, RoR ).
- AI, Robotics, Robot Control and Planning (Image recognition, path planning, multi-agents).
- CRM Management.
- Implementation and optimization of core processes using agile software solutions.
- Business Intelligence.
- Trainer and Coach.

Key Achievements:
- Design the post sale service platform for Open English Operations Team
- Detect user patterns that leads to early cancellation using BI and pattern recognition techniques, and design different strategies that helped reduce OE churn by 3% on 2012. Much if this work is still being used by the company to retain our customers.
- Recruit, train and manage the first Oe tech support services team, based on coaching techniques and product knowledge. An small team of 4 reps maintained a 40 k active clients population over 2 years, maintaining a monthly 0-48hrs KPI of 80%.
- Actively take part of the team that created and pushed forward the Open English Platform from the very beginning.","rawText":"Creator, Developer, Software designer, Problem Solver since 2005. https://www.behance.net/kennyvivas Specialties: - Agile Project Planning. - Scrum Product Owner. - Startups. - Interface design and usability. - Process Engineering. - Tech Consultant Skills: - Pattern Recognition and Classification, applied to business process optimization. - Web development using Agile Frameworks ( J2EE-Struts,Django, CakePHP, Code Igniter, RoR ). - AI, Robotics, Robot Control and Planning (Image recognition, path planning, multi-agents). - CRM Management. - Implementation and optimization of core processes using agile software solutions. - Business Intelligence. - Trainer and Coach. Key Achievements: - Design the post sale service platform for Open English Operations Team - Detect user patterns that leads to early cancellation using BI and pattern recognition techniques, and design different strategies that helped reduce OE churn by 3% on 2012. Much if this work is still being used by the company to retain our customers. - Recruit, train and manage the first Oe tech support services team, based on coaching techniques and product knowledge. An small team of 4 reps maintained a 40 k active clients population over 2 years, maintaining a monthly 0-48hrs KPI of 80%. - Actively take part of the team that created and pushed forward the Open English Platform from the very beginning.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/5a0ff32aeac2324d3f1b959f4e4611b8/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"* Open English (E-Learning): A Deployment Manager will be on charge of ensuring all the Operations area are fully capable of using all the tools implemented by the Technology team, thus minimizing team impacts, resistance to change and optimizing the learning curve. It is also responsible for evaluating this changes in terms of how the target team uses it, if it meets the initial requirements and needs as intended and if the new income its being used the way it was designed for.

Responsibilities:
- Present metrics for upcoming changes given information from pre-planning and planning stages of requests and projects, in terms of training effort, impact, and process compromised as the ew requests are deployed.
- Coordinate training and distribute changes information actions across diferent areas of Ops team
- Ensure the proper use of every change requested after implementation
- Identify misused or deprecated tools
- Implement metrics to evaluate releases, based on learning curve, training effort, impact and undesirable effects on our operation.

* Open English (E-Learning): - Design and maintain Internal and External Solutions for Training, Information and Tech support
- Ensure Platform quality
- Evaluate and raise new requirements based on users (external and external)
- Control information flow between Dev Team and all other Departments.
- Apply data mining in order to find better CRM strategies

* Zava (Internet): QA Leader, BI, Business modeling, Social Networks, Scrum Master

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We specialized on taking small groups to wild and pristine places on Venezuela, making them enjoy pure nature while testing their own mental and physical limits and learn how to preserve nature.
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