Direct Marketing Associate February 99 – April 01
Identified customers’ needs quickly resolving queries and by leading and executing on effective sales strategies with confidence and ease.
Solidified our relationship with the customer by taking the initiative to go above and beyond to exceed the customers' expectations.
Built relationships with your colleagues to maintain a positive and innovative atmosphere as part of our Bell Direct Marketing Sales Team.
Knowledgeable about the products, services and promotional campaigns Bell offered by presenting customized solutions to our customers.
Provided customer service in an outbound/inbound environment in a timely fashion ensuring customer satisfaction.
Marketed Researched potential value customers and contacted via outbound calls.
Received sales and customer relations recognitions awards every month.
ANE – Support Business Administrative April 01 – May 02
Responsible for analyzing and managing specific access network facility requirements to meet both immediate and future network needs.
Initiated activities included issued work orders to the field, coordinating and negotiating due dates related to work orders, following up and reviewing to ensure completion of work orders.
Provide support to field forces with provisioning inquiries related to network status and requirements. Accepted responsibility of special projects as required.
Worked closely with marketing partners to execute strategic event activity in multi dwelling buildings.
Manage and update a database to track all event activity.
Arranged all event logistics: set-up, signing of contracts, payments etc. Also ordered and distributed promotional materials.
Manage relations with Bell preferred vendors to enable execution.
Occasionally attend events to audit execution and provide feedback and drive improvements.
ANE – Networking Provisioning - AWG (Access working group) May 02 – September 06
Answered Network requests; determined relief solutions to meet all time frames.
Analyzed coordinator and or contractors rough work for completeness and accuracy; analyzed fiber and copper base.
Created/updated work plans in SAP and Net X, created WBS and issue Networks in SAP.
Responsible for high level project pricing and billing. As well in loop run and brig tap.
Responsible for analyzing the design work in order to prepare and update schematics in Net-X.
Responsible for closure of Networks in Net X, IMAP, IPAIR, TAR, SAP and Net X.
Experienced in the operations of telecommunications networks, including expertise in the service provisioning and service assurance areas.
Access Network Provisioning – Asset Management Team September 06 – October 07
SAP support for Asset Management Team-Supported the team.
Responsible for closure of Network in SAP and Net X.
Maintained and updated several data bases and prepared statistical and tracking reports including Budget Analysis, Capital variance.
Responsible for monthly investigation of a sampling of WBS.
Responsible to answer requests from various departments through various systems, maintaining and updating several databases.
Responsible to coordinate activities which are under time restriction and unpredictable work load.
Access Network Provisioning -Mega Team October 07 – December 2011
Responsible for managing and coordinating all administrative function related to the completion of milestone dates on Mega Networks.
Coordinate with internal and external customer for all related activities such as jeopardy management and analyzing work plans.
Respond to call/escalations with external clients: investigate and resolve complex or unusual cases or serious complaints; answer queries of a technical nature.
Responsible of negotiation of new due date when completion date is compromised by various issues.
Coordinating the completion of provisioning and assurance work or service orders done by technicians.
Responsible to escalate due dates optimizing force from internal and external technicians to proper schedule work load on due date by partnering with jeopardy handling associates.
Tracking and escalating all escalations and follow through to internal and external customer up to completion.
Verity order for accuracy and completeness and ensure availability of equipment and material.
Coordinate with all involved departments to ensure due date can be met and advice internal and external customer of the new date.
ANE-Network Provisioning February 2013- June 2015
Responsible for analyzing plans ensure plans meet all engineer requirement
Responsible for scheduling plans engaging multi contractors.
Responsible for analyzing outside plans – and Bell equipment.
Responsible to coordinate issuance of Specs with other groups validating equipment required.
Keep SAP Milestones currently through the various installations phases.
Coordinate, direct and support all internal and/or external resources through project completion.
Manage the budget of projects to ensure there is no budget over runs to optimize financial integrity.
Seek approval from Network Manger’s for budget revisions.
Maintain all databases such SAP/NR/EOL/AOL/ESS/CATS.
Consult and/or develop company documents, schematics or procedural manual and consult suppliers and company practices.
On an ongoing bases. Respond to general inquiries from various departments.
Go to personable assist, train new hired managers detailing the scope of work: Ready design, engineer, PENG plans.
Expert in Word/Excel PC skills go to person for last minute projects.
Access Network Engineering
Help Desk Escalation Support Project Management July 2015 –February 2016
Provide support to the employees assigned that pertain to Access network Engineering.
Support applicable Engineering Design Section members for Daily Workload Management.
Elaborate documents following the analysis of repetitive situations.
Conduct quality audits as per set standards.
Coach and deliver training sessions as required.
Participate in process improvement of Projects.
Responsible to develop and maintain individual coaching and training logs.
Responsible to assist in the introduction of new system, practices and procedure.
Responsible for analyzing work operations to improve performance and results
Responsible to complete and support various metrics and repots.
Responsible to evaluate the impact of trailing and develop action plan as per results in coordination with management.
Guide management teams in identifying the right measures/indicators required to effectively manage the business unit.
Prepares documentation; collects, analyses, organizes and tracks a wide variety of data related to all employees in the business unit and the region.
Analyzing work operations to improve performance and results.
Answered Ad hoc requests from report users regarding data, metrics, and report usage and data sources.
Made decisions and took appropriate action to ensure data integrity and overcome system issues.
Responsible to provide one on one or group training and pro-active coaching to employees live
or through conferencing.
Support and assist in the introduction of new or existing systems, practices and procedures
aligning with corporate initiatives/direction, evaluate the impact of the trainings and develop
action plans as per results in co-ordination with management, develop training packages and
various job aids, distribute support complete various metrics and repots.
Bolivia Technology Outsourcing
Customer Service Representative December 2016 –Present
Analyze report and provide recommendations and develop strategies on how to improve
customer service quality while optimizing productivity.
Provided eCommerce Customer Support Service.
Maintain a high level of knowledge of the service assurance business processes and is
accountable to enhance the customer’s service assurance experience.
Interface with various internal (including the Incident Management teams) and external
groups (partners and suppliers). Build and maintain strong relationships to deliver on
business requirements and meet customer expectations.
Marketed Researched potential value customers and contacted via outbound calls and email for BTO.