I have been working as freelancer from different freelancer websites which are listed below which speak volumes about my working ethics, abilities and potential:
I always produce very professional, accurate and prompt output. I am very detailed oriented person and take greater care for the assignments which need logic, sense and attention. I am very experienced at Virtual Assistant, Customer Support, article submissions, data entry/data mining, blog submissions and other similar jobs.
Below are few of the large data entry projects that I have worked during the recent past:
1) Mortgage Policies of American States for Stewart Title Insurance of America. Data was extracted from image files.
2) Forms filling of data of an American Hospital which was used to issue unique SSN for each child took birth there. The data was extracted from PDF files.
3) Updation of employees record of Methodist Hospital America. This was done online accessing their data base and excel files provided to us.
4) Compilation of results of Grade and Grade 8 classes here locally for Govt. of the Punjab education department. Data was captured through scanning/OCR.
LIVE CHAT SUPPORT
2013 – 30/01/2016
I was responsible to provide live chat support, emails and ticket system. I possess the relevant experience of live customer support and understand ticket system and platforms like Zendesk/Clickdesk and Zopim etc. I also have the experience of conducting remote tech support sessions through TeamViewer and GoToAssist.
I was also responsible to maintain integrity and confidentiality of customer sensitive information which included banking details, Debt/Credit cards and personal verification documents.
Since we were selling indicators and signals for binary options trading, I had complete product details to answer abrupt questions, inquiries and concerns of visitors to turn them into valuable clients.
I also had access to backend tools to activate/de-active accounts and signals etc.
TECHNICAL SUPPORT REPRESENTATIVE
15/08/2007 – 23/10/2007
Blue-Bert is an official sales partner of Dishnetwork which has its customers all over United States of America. My responsibilities included:
Providing comprehensive details about the products and promotions being offered to the customers.
Providing assistance to the inquiries and resolve problems of the customers.
Pakistan Water & Power Development Authority (WAPDA)
03/08/1994 - present
Since my appointment as Personal Secretary I have rich experience of:
Independent interoffice correspondence and correspondence with banks, firms and clients etc.
Administration of certain official issues and mutual coordination/communication among the management and the employees.
Preparing documents/making necessary arrangements for meetings.
Creating presentations on MS Power Point for meetings and recording/issuing minutes of the meetings.
Assist in preparing monthly progress reports of projects and schedule progress review meetings.
Disseminate and collect information from the lower organizations as per set priority.
Secretarial jobs including arranging appointments, making reservations, computer work, phone attendance, shorthand/typing, maintaining office record and managing office routine.
Route the daily incoming correspondence to the relevant departments and follow them up.
Assist the Recruitment Board for advertising posts, collecting and short listing applicants, conducting interviews and finally issuing appointment letters.
Organisation of travel arrangements and diary co-ordination, ad hoc administrative duties, maintaining and amending contact list/database and ordering stationery supplies.
Maintaining of log books of vehicles.
Respond to the public/customer inquiries.
The Punjab Club Lahore
03/03/2002 – 09/10/2002
I was attached with Secretary for The Punjab Club, Lahore and was responsible for replying Club Members’ certain queries, reservations for parties and coordination in arranging their events as per their requests. Coordinate to hold monthly Managing Committee meetings. Besides that I was involved in all office activities including speed typing, filing, and record keeping etc. Issuing of membership forms and keep track of applications.