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Profissional com 10 anos de experiência em atendimento ao cliente, focada em oferecer soluções rápidas e eficazes para fortalecer a relação entre clientes e empresas. Experiência comprovada em gerenciar contas e resolver problemas de forma eficiente, sempre garantindo que as políticas da empresa sejam respeitadas e que as necessidades do cliente sejam priorizadas.

Habilidades e Competências:

Gestão de Contas: Experiência em gerenciar contas de clientes, garantindo uma comunicação eficiente e um relacionamento duradouro.

Soluções Eficientes: Capacidade comprovada em resolver dúvidas, reclamações, pagamentos e reembolsos de maneira ágil e eficaz.

Organização de Tarefas: Habilidade em organizar e priorizar fluxos de trabalho para garantir atendimento de alta qualidade.

Atendimento Multicanal: Expertise em atendimento por e-mail, chat e WhatsApp, com foco em personalização e eficiência.

Diferenciais:

Garantia de atendimento de excelência em todas as interações.

Foco em soluções rápidas que aumentam a satisfação do cliente.

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Implementé un sistema digital que redujo 30% el tiempo que perdíamos buscando documentos (¡imagínate la frustración que eliminé!) y coordiné una reorganización que aumentó 20% la productividad sin estresarse más. Especialista en Automatización y Asistencia Virtual (Freelance) 2024 - Presente | Remoto Aquí es donde todo cobra sentido: combino esos 17 años de experiencia real con mi pasión por hacer que la tecnología sea accesible y útil. No soy de esas que te venden humo tecnológico; soy quien toma tus procesos manuales y los convierte en sistemas que funcionan mientras duermes. Construí mi propia infraestructura con n8n y Supabase autoalojados, integrando sistemas antiguos con herramientas modernas, y creé dashboards que liberan más de 15 horas semanales de esas tareas que a nadie le gustan. Esta experiencia me enseñó que la tecnología más poderosa es la que hace que la gente se sienta más tranquila, no más abrumada. 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