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Cargo: Gerente de Investigaciones
Función: Responsable de la gestión, administración y cobranza del área de Investigaciones socio laborales
Coordinar y supervisar las actividades del personal a mi cargo (4 ejecutivos de servicio y 5 gestores).
Verificar la información recabada en cada investigación, para corroborar que se cumplan con los estándares de calidad determinados con cada cliente.
    Reporte de pre-facturación.
    Atención personalizada a cada cliente.
    Presentar a la Dirección General Reporte de Actividades y Resultados.

Universidad del Valle de México Campus Santa Fe

Junio 2012 – Diciembre 2012
•    Cargo: Coordinadora de Mercados Corporativos Posgrados
Función: Servicio al cliente, Inscripción y trámites administrativos de los estudiantes, responsable de las metas de reingreso. Responsable de las actividades administrativas contratación de profesores y monitoreo regular de los grupos de Posgrado. Comunicación asertiva con los Coordinadores de los Campus y con la Dirección de Capacitación. Ejecución y responsabilidad de la Evaluación de NPS vinculada satisfacción del cliente.

•    Cargo: Coordinadora Académica de Proyecto DIF- UVM
Función: Captación, contratación y asignación docente para cada sede del interior de la república, el proyecto es un Modelo de Atención Integral a Estancias Infantiles, su contenido fue desarrollado por la Dirección de Capacitación Nacional del DIF e impartido a 10,000 personas por el Equipo UVM a Nivel Nacional, beneficiando a 1,000,000 de niños, Un proyecto de alto impacto social que requiere el compromiso de todos los Mexicanos.

2010- Junio 2012
•    Cargo: Ejecutivo de Servicio y control al Cliente y Recursos Humano
Función: Asegurar la operación académica del centro a través de la correcta gestión de los procesos administrativos asociados a los procesos académicos y de servicio.
    • Atención a estudiantes.
    • Administración de los módulos estudiantiles de Banner.
    • Evaluación y selección de personal administrativo y catedráticos, asegurar la objetividad y la equidad del nivel académico.
    • Responsable del proceso de CENEVAL de egreso de las carreras ejecutivas.

2010- Marzo - Junio
•    Cargo: Responsable del proyecto de “expedientes” Servicios Escolares
Función: Recuperar y recopilar documentación oficial de cada uno de los alumnos activos e inactivos.
•    Creación de campaña impresa y electrónica para el armado de expedientes.
•    Seguimiento y asesoría a alumnos para la integración de sus expedientes.
•    Verificación y detección de documentación apócrifa.
•    Implementación y Ejecución de procesos de revalidación de estudios.
•    Elaboración de expedientes.

Instituto Tecnológico de Estudios Superiores de Monterrey Campus Ciudad de México

2007-2009
•    Cargo: Ejecutivo de Servicios Activos
Función: Atención personalizada de alumnos, padres de familia y áreas vinculadas, responsable del corte de Historia Académica del alumno (baja definitiva, temporal, transferencias, entrega de documentación original).
2004-2007
Cargo: Ejecutivo de Servicios Virtual
Función: Captación y prospección de candidatos a ingresar al instituto, seguimiento de prospectos, alimentación y depuración de bases de datos, atención personalizada a alumnos activos vía telefónica y Chat (interno del campus), reportes de llamadas entrantes y salientes y perdida de las mismas.

Universidad del Valle de México Campus Tlalpan

2001-2003
Cargo: Gestor U.N.A.M.
Función: actualización curricular del profesorado, registro de profesores ante la U.N.A.M. captura de calificaciones, elaboración de horarios de clase, programación de exámenes, seguimiento de porcentaje de faltas del alumnado","rawText":"Abril 2013 – A la fecha: Cargo: Gerente de Investigaciones Función: Responsable de la gestión, administración y cobranza del área de Investigaciones socio laborales Coordinar y supervisar las actividades del personal a mi cargo (4 ejecutivos de servicio y 5 gestores). Verificar la información recabada en cada investigación, para corroborar que se cumplan con los estándares de calidad determinados con cada cliente. Reporte de pre-facturación. Atención personalizada a cada cliente. Presentar a la Dirección General Reporte de Actividades y Resultados. 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Ejecución y responsabilidad de la Evaluación de NPS vinculada satisfacción del cliente. • Cargo: Coordinadora Académica de Proyecto DIF- UVM Función: Captación, contratación y asignación docente para cada sede del interior de la república, el proyecto es un Modelo de Atención Integral a Estancias Infantiles, su contenido fue desarrollado por la Dirección de Capacitación Nacional del DIF e impartido a 10,000 personas por el Equipo UVM a Nivel Nacional, beneficiando a 1,000,000 de niños, Un proyecto de alto impacto social que requiere el compromiso de todos los Mexicanos. 2010- Junio 2012 • Cargo: Ejecutivo de Servicio y control al Cliente y Recursos Humano Función: Asegurar la operación académica del centro a través de la correcta gestión de los procesos administrativos asociados a los procesos académicos y de servicio. • Atención a estudiantes. • Administración de los módulos estudiantiles de Banner. • Evaluación y selección de personal administrativo y catedráticos, asegurar la objetividad y la equidad del nivel académico. • Responsable del proceso de CENEVAL de egreso de las carreras ejecutivas. 2010- Marzo - Junio • Cargo: Responsable del proyecto de “expedientes” Servicios Escolares Función: Recuperar y recopilar documentación oficial de cada uno de los alumnos activos e inactivos. • Creación de campaña impresa y electrónica para el armado de expedientes. • Seguimiento y asesoría a alumnos para la integración de sus expedientes. • Verificación y detección de documentación apócrifa. • Implementación y Ejecución de procesos de revalidación de estudios. • Elaboración de expedientes. 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