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Responsable inmediata del manejo, seguimiento y apoyo del personal de la compañía.

Responsable de la comunicación con los proveedores y apoyo a las líneas de negocios: corporativo, vacacional, mayoreo, receptivo y Online.

Apoye la apertura de las 3 sucursales actuales de la compañía.

Implementé en la compañía las tres normas técnicas sectoriales de las agencias de viajes: Reservas, Atención al Cliente y Diseño de paquetes turísticos, logrando una disminución en las quejas y reclamos en un 40%
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Gestioné y lideré la implementación del portal transaccional logrando tener un nuevo canal de ventas para la compañía.
Lideré los equipos de trabajo de la compañía conformado por 15 personas directas y 30 personas indirectas.
Planeación e implementación de campañas de posicionamiento de marca en centros comerciales.
Logré por medio de licitaciones públicas la consecución de las tres cuentas corporativas más importantes para el Departamento del Quindío, logrando una venta anual significativa para la compañía.
Implementé y apoyé a la generación de políticas para el mejoramiento de los procesos internos de la compañía logrando así estructurarla.
Apoyé a las sucursales en temas internos frente a quejas, reclamos y problemáticas con las aerolíneas
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